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Customer Service Associate jobs in Israel

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161 jobs found
19.11.2025
T

Teva Associate Director Patent Attorney Israel, Tel-Aviv District, Tel Aviv

Limitless High-tech career opportunities - Expoint
Collaborate with R&D Associates to determine/develop design-around formulations. Collaborate with outside counsel to determine/develop invalidity positions to relevant patents. Determine launch strategy, including labeling carve outs, and assess risk associated...
Description:
How you’ll spend your day
  • Collaborate with R&D Associates to determine/develop design-around formulations.
  • Collaborate with outside counsel to determine/develop invalidity positions to relevant patents.
  • Determine launch strategy, including labeling carve outs, and assess risk associated with launch.
  • Manage European Patent Office Oppositions and similar actions in national patent offices.
  • Manage Unified Patent Court revocations.
  • Collaborate with colleagues in other teams to ensure all global issues are addressed, including manufacturing site, device, and API issues.
  • Collaborate with Regulatory Affairs Associates to support regulatory submissions.
  • Collaborate with Portfolio Team to support identification of potential generic products for Teva’s European and International markets including providing IP landscapes and IP launch scenarios.
  • Collaborate with Business Development to determine launch strategy, including labeling carve outs, and assess risk associated with launch for in-licensed generic products.
  • Collaborate with Medis to support Medis’ out-licensing of Teva’s generic products.
  • Manage outside opinion counsel to ensure high quality work product on time and within budget.
Your experience and qualifications
  • Collaborate with R&D Associates to determine/develop design-around formulations.
  • Collaborate with outside counsel to determine/develop invalidity positions to relevant patents.
  • Determine launch strategy, including labeling carve outs, and assess risk associated with launch.
  • Manage European Patent Office Oppositions and similar actions in national patent offices.
  • Manage Unified Patent Court revocations.
  • Collaborate with colleagues in other teams to ensure all global issues are addressed, including manufacturing site, device, and API issues.
  • Collaborate with Regulatory Affairs Associates to support regulatory submissions.
  • Collaborate with Portfolio Team to support identification of potential generic products for Teva’s European and International markets including providing IP landscapes and IP launch scenarios.
  • Collaborate with Business Development to determine launch strategy, including labeling carve outs, and assess risk associated with launch for in-licensed generic products.
  • Collaborate with Medis to support Medis’ out-licensing of Teva’s generic products.
  • Manage outside opinion counsel to ensure high quality work product on time and within budget.
Reports To
Sr Dir Patent

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

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19.11.2025
PA

Palo Alto Customer Focus Analyst – Weekend Shifter Unit Israel, Tel Aviv District, Tel Aviv-Yafo

Limitless High-tech career opportunities - Expoint
Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance. Support onboarding activities for new customers. Monitor incoming communication from customers...
Description:

Job Summary

You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.

Key Responsibilities

  • Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
  • Support onboarding activities for new customers
  • Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
  • Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
  • Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
  • Help drive consistency and quality in how incidents and threat intelligence are communicated externally
  • Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team

Preferred Qualifications

  • 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience
  • Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
  • Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
  • Experience reviewing, drafting, or presenting incident reports and security findings
  • Familiarity with Cortex XDR or Cortex XSOAR
  • Experience onboarding new security services or clients

This role includes participation in our weekend coverage rotation supporting global MDR operations:

  • 3 weekends per month Tuesday - Saturday schedule)

  • 1 week per month with a Monday– Friday schedule

  • May require evening and night shifts aligned to operational needs

All your information will be kept confidential according to EEO guidelines.

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19.11.2025
PP

PayPal Hebrew Speaking Customer Service Agent Israel, Tel Aviv District, Tel Aviv-Yafo

Limitless High-tech career opportunities - Expoint
Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions. Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize...
Description:


Essential Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
  • Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
  • Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
  • Maintain account confidentiality, ensuring customer privacy and security in all interactions.
  • Recommend solutions and alternatives that align with customer needs and business objectives.
  • Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
  • Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.

Expected Qualifications:

  • 1 year of relevant experience

Core Competencies for Virtual Representative, Customer Care

  • Fluency in both Hebrew & English is required.
  • Minimum of 1 year of relevant work experience in a customer-facing role (remote experience preferred).
  • Technical Proficiency:Tech savvy, comfortable navigating multiple systems/tools simultaneously, fluent in Microsoft Office, able to self-troubleshoot basic tech challenges in real time.
  • Communication Skills:Communicates clearly and simply, both in writing and speaking. Speaks with confidence, adapts tone to the customer, and actively listens to capture the full picture.
  • Customer-Centric Mindset:Demonstrates empathy, patience, and professionalism — even in stressful situations. Builds rapport quickly and strives for first-contact resolution and high satisfaction.
  • Resilience:Remains calm under pressure, handles challenging interactions with professionalism, and continues to deliver top-notch support.
  • Feedback & Learning:Eager to learn, open to continuous feedback, and quick to adapt to new processes or systems.
  • Accuracy & Detail Orientation:Works carefully in tools and systems, ensuring reliable records and consistent quality.
  • Reliability:Respects schedules, meets commitments, and supports teammates by being dependable and accountable.
  • Collaboration in a Remote Team:Proactively communicates with team leads and peers, shares updates, flags issues, and engages positively in virtual meetings and discussions.
  • Time Management & Prioritization:Manages workload, breaks, and schedule efficiently, prioritizing tasks based on urgency and impact.
  • Problem-Solving & Critical Thinking:Analyzes issues, applies sound judgment, escalates appropriately, and stays flexible when things change.
  • Decision-Making:Acts confidently within policy guidelines, balancing customer satisfaction with operational efficiency.
  • Adaptability:Adjusts quickly to shifting priorities or new procedures, stays solution-focused, and maintains professionalism in high-volume periods.
  • Ethics & Integrity:

Our Benefits:

Any general requests for consideration of your skills, please

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17.11.2025
AM

Applied Materials Customer Engineer - Migdal Ha'Emek Israel, Tel Aviv District

Limitless High-tech career opportunities - Expoint
The customer engineers provide support for complex systems, one of the most advanced in the world for the semiconductor industry, in Israel and abroad. Install and implement multidisciplinary complex systems....
Description:

Mig Ha'emek,ISR

As a customer engineer at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components.

This is aphysically demanding positionthat often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a
clean room,it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Key Responsibilities:

  • The customer engineers provide support for complex systems, one of the most advanced in the world for the semiconductor industry, in Israel and abroad.
  • Install and implement multidisciplinary complex systems
  • Preventive maintenance and troubleshooting
  • Define, document and retain infrastructure and work processes
  • Work is located in Migdal Ha'Emek in a cleanroom environment
  • Work in shifts including nights and weekends
  • Transportation of activities Improvement in work processes.
  • Definition, documentation and preservation of infrastructures and work processes

Requirements:

  • Practical engineer or Engineer education level in Electronics or Mechanics
  • Experience with electronic / mechanic equipment – advantage
  • Prior experience as technician or practical engineer – advantage
  • Willing to work in shifts
  • High level of English.
  • Service oriented, team player

Full time

Assignee / Regular
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10.11.2025
C

Cyberark Customer Support Engineer Israel

Limitless High-tech career opportunities - Expoint
Hire, train and develop team members to align with company values, growth and business objectives. Manage and motivate the direct team by correlating performance expectations to business goals – including...
Description:

What you need to succeed:

  • Hire, train and develop team members to align with company values, growth and business objectives
  • Manage and motivate the direct team by correlating performance expectations to business goals – including guiding account planning, proposal development, consistent performance feedback, etc.
  • Build a network of customer executive relationships (independently and along other team members) to grow programs leading to expansion opportunities and execute customer negotiations accordingly
  • Work with local Value-Added Resellers: transfer knowledge and motivate their management and account executives; perform mutual marketing events
  • Participate in quarterly review sessions with key partners and tech alliances in the region, where appropriate
  • Perform biweekly meetings with the corresponding territory Solution Engineers, Customer Success and Professional Services Lead to assess the status of all existing accounts and expedite the rollout and upsale/cross-sale processes
  • Work as a liaison for the team between Research & Development and Project Management, if needed in larger key accounts
  • Be directly involved and influential in top opportunities, focusing sales efforts on large key accounts with the team
Qualifications
  • Bachelor’s degree, Computer Science major, Certified Information Systems Security Professional certification or Master of Business Administration is preferred
  • 5+ years of experience as an enterprise software sales executive in the region and a manager of teams, information security/network architecture experience is required
  • Demonstrated ability to cultivate, qualify and close enterprise software agreements with the Fortune 1000
  • Expert negotiation skills
  • Proven ability to call on Fortune 500 C-Suite executives across multiple buying centers
  • Strong verbal and written communication skills internally across various levels of the company and externally with customers/partners
  • Above average organizational and planning skills
  • Ability to accurately forecast up on behalf of the team/district
  • Advanced proficiency in critical thinking and problem-solving
  • Highly effective presentation skills
  • Excellent analytical skills to translate market trends and sales data
  • Experience working with the top Global Systems Integrators is preferred
  • Sales engineering, programming and/or technical implementation/support experience is a plus
  • Ability to travel at a rate of 30-40%

The salary range for this position is $150,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

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09.11.2025
C

Cyberark Staff Software Engineer core Authentication service SaaS Israel

Limitless High-tech career opportunities - Expoint
Solid experience leading the design, development and delivery of features in SaaS applications. Design and implement the infrastructure of the service. Bachelor’s Degree in Computer Science or Engineering related field/technology...
Description:
Job Description

CyberArk is looking for an experienced Staff Software Engineer for our new Authentication service. You will be responsible for building this core SaaS service, built on-top of AWS using .NET, EKS, Terraform and other cloud technologies. You will be working with an elite team to produce top-notch services at the highest standards, meeting the high security, stability, and performance standards of the largest enterprises in the world.

Qualifications
  • Solid experience leading the design, development and delivery of features in SaaS applications
  • Design and implement the infrastructure of the service
  • Bachelor’s Degree in Computer Science or Engineering related field/technology Elite unit alumni with relevant experience
  • 7+ years of experience with AWS
  • 7+ years of experience in .Net Core
  • Desire to use new technologies and understand them depth-in
  • Proactive by nature, internal drive for excellence and improvement
  • Good communication skills, fluent in English, good writing skills
  • Autodidact, like to learn new things and share with the team
  • Excellent ability to meet deadlines, while consistently striving for high-quality and efficient solutions
Additional Information
  • Good knowledge in containers and container orchestration
  • Experience with development in cloud/SaaS environment (AWS Serverless architecture/EKS is a definite advantage)
  • Solid understanding of security and high scale best practices
  • Experience with modern CI/CD tools, in particular, GitHub, Jenkins, and Artifactory
  • Deep understanding of various Authentication protocols
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These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Collaborate with R&D Associates to determine/develop design-around formulations. Collaborate with outside counsel to determine/develop invalidity positions to relevant patents. Determine launch strategy, including labeling carve outs, and assess risk associated...
Description:
How you’ll spend your day
  • Collaborate with R&D Associates to determine/develop design-around formulations.
  • Collaborate with outside counsel to determine/develop invalidity positions to relevant patents.
  • Determine launch strategy, including labeling carve outs, and assess risk associated with launch.
  • Manage European Patent Office Oppositions and similar actions in national patent offices.
  • Manage Unified Patent Court revocations.
  • Collaborate with colleagues in other teams to ensure all global issues are addressed, including manufacturing site, device, and API issues.
  • Collaborate with Regulatory Affairs Associates to support regulatory submissions.
  • Collaborate with Portfolio Team to support identification of potential generic products for Teva’s European and International markets including providing IP landscapes and IP launch scenarios.
  • Collaborate with Business Development to determine launch strategy, including labeling carve outs, and assess risk associated with launch for in-licensed generic products.
  • Collaborate with Medis to support Medis’ out-licensing of Teva’s generic products.
  • Manage outside opinion counsel to ensure high quality work product on time and within budget.
Your experience and qualifications
  • Collaborate with R&D Associates to determine/develop design-around formulations.
  • Collaborate with outside counsel to determine/develop invalidity positions to relevant patents.
  • Determine launch strategy, including labeling carve outs, and assess risk associated with launch.
  • Manage European Patent Office Oppositions and similar actions in national patent offices.
  • Manage Unified Patent Court revocations.
  • Collaborate with colleagues in other teams to ensure all global issues are addressed, including manufacturing site, device, and API issues.
  • Collaborate with Regulatory Affairs Associates to support regulatory submissions.
  • Collaborate with Portfolio Team to support identification of potential generic products for Teva’s European and International markets including providing IP landscapes and IP launch scenarios.
  • Collaborate with Business Development to determine launch strategy, including labeling carve outs, and assess risk associated with launch for in-licensed generic products.
  • Collaborate with Medis to support Medis’ out-licensing of Teva’s generic products.
  • Manage outside opinion counsel to ensure high quality work product on time and within budget.
Reports To
Sr Dir Patent

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Show more
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Customer Service Associate job opportunities in the Israel area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.