Collections Specialist jobs in Ireland

Role Description:

In today’s highly connected world, managing and securing human and machine identities is essential to the safety and success of our workforce. The Identity & Access Management (IAM) team works within Global Information Services (GIS) and in close participation with all other Line of Business teams as well as second and third line of defence partners. Identity and Access Management is the centralized governance function for the enterprise, driving consistency through end-to-end horizontal risk oversight as well as vertical, functional capabilities that provide comprehensive subject matter expertise on all IAM systems and services. This role is highly visible and requires frequent interaction with senior management and key stakeholders. In this role, the IAM Governance Analyst will be responsible for identifying IAM policy requirements, monitoring adherence, escalating compliance risks, driving remediation strategies and plans, as well as leading coordination for regulatory activities, audits, compliance self-testing activities, and regulatory exams.

Responsibilities:

• Support the planning, development and delivery of IAM governance processes and technical solutions which elevate security, improve compliance, and automate governance activities for applications, infrastructure, and processes.

• Work with the team to manage identity lifecycle and access governance activities including developing, maintaining, and facilitating the adoption of IAM policy standards, processes, and procedures.

• Assist with the coordination and response to regulatory, audit, and compliance requests

• Aid in the automation of audit/compliance evidence gathering and metrics reporting

• Collaborate with stakeholders to develop IAM policies and standards that iteratively support IAM enhancements across process, data, and technology.

• Engage with Product Managers and Senior Architects to drive the strategic technology roadmap, which dictates the need for modernized security principles.

• Engage and consult with all IAM capabilities to identify gaps and establish solutions to close gaps.

• Maintain end-to-end governance processes across the IAM space with aligned controls and metrics to evaluate control effectiveness.

• Participate in multiple forums with high level executives to communicate compliance expectations, provide strategic direction and oversight, and provide a mechanism for reviewing decisions with downstream impacts.

• Drive partnership with Operational Risk partners on access related Compliance Monitoring and Testing activities.

• Apply industry best practices, templates, and documentation while also proposing improvements.

• Clearly articulate the reasons and methods behind proposed changes through informative materials for educating others.

• Provide education to team members regarding the proposed changes.

• You will have an extensive number of years’ experience with managing strategies related to authentication, privileged access management, and IAM enforcement in public clouds are essential for this role.

• Ability to manage data and conduct data analytics, resulting in actionable insights.

• Have a robust understanding of and direct experience delivering IAM-related zero trust capabilities.

• Have experience in deploying and managing Policy-Based Access Control (PBAC).

• Knowledge and understanding of IAM-specific laws, rules, and regulations within the financial services sector.

• Familiarity with NIST 800-53, COBIT, COSO, and/or ISO, and attack frameworks such as MITRE.

• A bachelor’s and/or master’s degree in computer science or information systems security certifications (CISSP, CISM, CGEIT, SSCP, Security+), with relevant work

• Experience planning, researching and developing security strategies, standards, and procedures.

Skills that will help:

• Technical background and ability to learn new technologies quickly

• Ability to identify, analyse and address problems to resolve issues whenever possible in a way that minimizes negative impact and risk to the organization

• Ability to work independently with little oversight. Motivated and willing to learn.

• Analytical skills / problem solving / conceptual thinking

• Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding

• Excellent interpersonal and communication skills

• Ability to question processes for the purpose of improving them

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Ability to donate to charities of your choice and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

The Difference You Will Make:

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone
• End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines
• Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
• Takes on casework at a degree of severity/complexity under close supervision
• Ability to recognize & assess threatening & risky behaviors
• Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work
• Understands multiple perspectives on a topic or situation
• Able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders with help from management

Combining efficiency with quality:

• Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution

Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed

• Help document ways of working, best practices, and the norms for your service(s) as requested by management
• Provides technical/functional/SME to less experienced members of the team.

Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners

• Displays openness and approachability when resolving issues
• Understands key drivers of your role and how they relate to one another

• 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs
• Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials

• Very good interpersonal and communication skills, both written and spoken, including conflict resolution.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time
• Basic computer literacy, including Apple/Mac OS and Google Suite
• Language proficiency in English, other languages are a plus
• Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.

Offices: Canada

The Difference You will Make:

This role requires hands-on skills in reporting, business process automation, documentation, stakeholder management, and cross-functional project leadership, all reflecting the high standards and adaptability required to be successful in EX Core Ops.

A Typical Day:

• First Look Program Operations
• Serve as the operational lead for the First Look Program, ensuring end-to-end delivery of all employee feedback and engagement processes associated with First Look pilots and launches.
• Oversee daily coupon generation via the Moola App—creating, testing, and uploading coupons for experiences, Originals, and Chef Services; handle ad hoc requests for high-value coupons and expansion to new teams.
• Manage Airtable platform operations in partnership with BizTech, including coupon uploads, supply updates, rollout of new cities, and regular Airtable enhancements for a user-friendly employee experience.
• Coordinate with partner teams (BizTech,, Supply Managers) to clarify ownership, standardize supply request guidelines, and mitigate operational bottlenecks.
• Assume full responsibility for the First Look support channel (e.g., canwehelp@), addressing Jira tickets/employee queries efficiently, maintaining canned responses for recurring questions, and collaborating with COEs for complex cases.
• Drive process improvements in the First Look Program, including tracking engagement metrics, audit reviewing coupon usage, optimizing survey flows, and enhancing communication to ensure a seamless and equitable experience for employees.
• Ensure full documentation (SOPs, training guides) of all First Look operations and maintain weekly reporting to leadership, including program engagement reviews.
• Stakeholder Engagement & Communication
• Serve as an operational point of contact for business partners, leaders, new hires, and employee queries, converting high-volume email traffic and requests into manageable, trackable JIRA tickets and processes.
• Project Management
• Manage multiple, concurrent projects with shifting priorities, including requirements gathering, project brief creation, implementation planning, and outcome documentation.
• Drive team initiatives such as automation pilots, process centralization and new template launches while incorporating feedback and continual process improvement.

Your Expertise:

• 5+ years of related experience
• Proficiency in designing and maintaining process documentation; ability to translate business requirements into actionable technical or functional tickets.
• Ability to triage, prioritize, and execute operational requests—demonstrating solution-oriented thinking, accuracy, and accountability.
• Proven skill in supporting end-to-end employee processes.
• Stakeholder-focused communicator capable of supporting high-volume, time-sensitive requests with clarity and empathy.
• Strong project management abilities—able to assess needs, conduct analyses, build partnerships, and deliver improvements under tight deadlines.
• Experience working in highly regulated environments, handling compliance-driven reporting and confidential data with discretion.
• Resourceful, resilient in navigating ambiguity, and always seeking process improvement.
• Recognized for transforming manual error-prone tasks into automated, scalable solutions.
• Delivers results through collaborative stakeholder engagement and clear communication.

Offices: Ireland

Role Description:

Whether you’re already working within Treasury Management or have had exposure to electronic operational cash management - if you’re a client professional looking to develop a career in banking then we’d love to hear from you. We’re particularly interested in those with stakeholder management skills and who are used to working in a fast-paced environment.

Responsibilities:

• Project managing the implementation of treasury solutions with new and existing clients to Bank of America - covering core product solutions / service offerings

• Working in partnership with the client to create and agree an implementation delivery timeline, clearly communicate the project status; identify issues, resolution steps and deadlines

• Coordinating with internal Business Partners as necessary

• Attending conference calls where specific cash management and client knowledge will assist with the execution of the solution

• Providing support and guidance to Sales Officers where required/requested during the sales process

• You will have an extensive number of years experience within a project management role

• Being able to demonstrate extensive experience with client facing roles, both orally and written, preferably within a similar client servicing function.

• Experience dealing with corporate clients at all levels in a positive and professional manner, with the ability to work under pressure

• Experience in Treasury Management products

• Project management/process coordination experience concentrating on cash management solutions for corporate organisations, including exposure to elements such as electronic payments, SWIFT messaging, BACS, CHAPS, Foreign Exchange (FX) and Money Markets (MM)

Skills that will help:

• Self motivating, flexible, and able to work independent of direct supervision

• Problem solving/analytical and organizational skills

• General PC, Windows and Excel Knowledge

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Ability to donate to charities of your choice and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

The Global Market Operations Risk Function is aligned to provide a centralized risk model, driving consistency through end-to-end horizontal risk management and oversight functions, as well as vertical risk functions. The vertical risk function provides dedicated risk expertise to support the lines of business and regions. The horizontal risk function provides a centralized view of GMO Risk, support ad hoc initiatives and centralized resiliency planning, together with the oversight and support of regulatory requirements and corporate audits impacting GMO.This role will maintain strong routines in support of the core risk & operations functions for Global Market Operations. This position is highly visible and requires frequent interaction with Senior Management and stakeholders.

Responsibilities:

• The team is responsible for designing and developing reports and dashboards that drive daily business decisions.
• Ensure any GMO requests are fully understood and the information/data being used is accurate, timely and has gone through the required quality reviews.
• Develop and maintain strong relationships with internal global business, control and risk partners.
• Working directly with the GMO lines of business and GMO risk partners to present concise and accurate reflection of the key risks impacting GMO for leadership consumption.
• Maintain an inventory of the various reporting that is to be produced, as well as develop an intake tool for new development requests.
• Develop and maintain quality assurance procedures, along with the subsequent periodic reviews, in support of the various reports that are being developed

What we are looking for:

• Must have exposure to multiple BI Tableau implementations in the areas of designing intuitive interfaces, dashboards and ad-hoc reports
• Create user-friendly and dynamic Tableau dashboards with KPIs, Heat Maps, Scatterplots, Bar Charts, Slicers, Drill down, Drill up etc. features and possess understanding of when to use them.
• Develop multiple prototypes, mock-ups and conceptualization of ideas that bring simplicity and context to complex design challenges
• Strong understanding of Data Visualization concepts and ability to identify trends & patterns in the data for providing actionable insights
• Understanding of DataMart/Data warehouse concepts
• Experience and familiarity with publishing, scheduling, refreshing reports to Tableau Server
• SQL skills for data wrangling, querying and transformation with Microsoft SQL Server and Oracle databases.
• Organizational, prioritization, and communication (oral / written) skills with attention to detail
• Coordination skills as will need to navigate across a number of GMO horizontal and vertical risk teams and GMO lines of business
• High level of attention to detail, ability to self-start and adapt to a fast paced environment with multiple deliverables.

Skills:

• Strives to bring new thoughts and ideas to teams
• Excels in working among diverse viewpoints to determine the best path for ward
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools and ways of working
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Having a strong background in visual data delivery, interactive design and Oracle/SQL would be an advantage.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Ability to donate to charities of your choice and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

• This is a remote role based in Ireland . Candidates must have the right to work in Ireland by the start date. Relocation support is available for candidates moving from other countries.
• You must be fluent in both English and German , with advanced proficiency in spoken and written communication in both languages.

The Difference You Will Make:

The CS Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and German, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone
• Take end-to-end ownership of all assigned cases: ensuring a completefinal
• Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work
• Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

• Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution
• Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb
• Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances
• Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success

• Provide insights about community experience and continuous improvement opportunities to your Management
• Help document ways of working, best practices, and the norms for your service(s) as requested by management
• Provides technical/functional/SME to less experienced members of the team.
• Shares ideas to improve processes and ways of working
• Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results

• Displays flexibility, openness and approachability when resolving issues
• Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics
• You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
• Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.
• Active listening skills to understand guest needs and provide personalized recommendations and assistance.
• Empathy and patience in dealing with customers, especially in high-pressure situations.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.
• Passion for delivering exceptional customer service and setting a high bar.
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
• Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
• Language proficiency in English and German, written and spoken, other languages are a plus.

Offices: Ireland

• This is a remote role based in Ireland . Candidates must have the right to work in Ireland by the start date. Relocation support is available for candidates moving from other countries.
• You must be fluent in both English and Italian , with advanced proficiency in spoken and written communication in both languages.

The Difference You Will Make:

The CS Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and German, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone
• Take end-to-end ownership of all assigned cases: ensuring a completefinal
• Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work
• Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

• Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution
• Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb
• Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances
• Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success

• Provide insights about community experience and continuous improvement opportunities to your Management
• Help document ways of working, best practices, and the norms for your service(s) as requested by management
• Provides technical/functional/SME to less experienced members of the team.
• Shares ideas to improve processes and ways of working
• Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results

• Displays flexibility, openness and approachability when resolving issues
• Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics
• You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
• Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.
• Active listening skills to understand guest needs and provide personalized recommendations and assistance.
• Empathy and patience in dealing with customers, especially in high-pressure situations.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.
• Passion for delivering exceptional customer service and setting a high bar.
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
• Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
• Language proficiency in English and Italian, written and spoken, other languages are a plus.

Offices: Ireland