Business Analyst jobs in Ireland

Job Title:

• Location: Dublin
• Available for Visa Sponsorship: No
• Business Area: UKI Business Consulting
• Contract Type: Full-Time – Permanent

Our ambition is to become the Trusted Advisor for our clients in the procurement, construction, and operational phases of capital programmes by leveraging:

• Our people and their extensive industry experience
• Existing partnerships and relationships
• Our global EY experience across the Capital Programme Delivery (CPD) project lifecycle

Your key responsibilities

To continue to grow EY’s successful CPD business, we are currently hiring Project Managers & Assistant Project Managers with an engineering or construction related background.

• Working directly with EY’s infrastructure clients (across our focus sectors; energy, water, transport, gas, telecoms, housing, and healthcare) to help create innovative insights and solutions to meet their needs.
• Advising clients on the challenges relating to the delivery of capital projects and programmes
• Project set-up and mobilisation, defining the operating model and delivery strategy.
• Working as part of a team to ensure that all project deliverables are managed to time, cost and quality.
• Ensuring that project plans, project logs (E.g., Risks, assumptions issues, dependencies logs) and project budgets are managed effectively.
• Delivery of major project/programme activities throughout the entire project lifecycle.
• Integrating data to inform insights by sharing technical, sector and market knowledge in their area of expertise.
• Applying knowledge, experience and expertise to shape services to clients with limited direction, including development of high-quality work products and presentation of project outputs, as required.
• Participating in and as required, acting as the lead on small engagements or work-streams.
• Assessing the maturity of programme management and/or operations of an infrastructure or capital programme and where required implementing recommendations to improve that maturity.
• High quality business writing and ability to communicate effectively with customers and stakeholders, (including senior management team), via meetings, presentations and reports.
• Continuous development and improvement of processes and procedures within the team.

Internal Responsibilities

• Assisting in client account management activities such as recruitment for the project team, managing financial aspects of client engagements, and quality and risk management.
• Building valued relationships with clients and colleagues to assist in generating new business across EY.
• Providing a supporting role in presentations and proposals for elements of medium to high complex projects to prospective and existing clients.
• Communicating effectively with EY senior management and working to build, manage and motivate high-performing teams.
• Understanding all our service offerings and actively identifying opportunities to better serve clients.
• Building strong internal relationships within Consulting and across other service lines.
• Supporting team development activities, including:
  • Coaching, and mentoring activities.
  • Conducting performance reviews and contributing to performance feedback.
  • Contributing to people initiatives including recruiting, retaining and training activities.
  • Maintaining an educational programme to continually develop technical skills.
  • Understanding, following, and communicating workplace policies and procedures

To qualify for the role, you must have

• 3rd level educational qualification in Engineering, Construction, or a related field.
• Assistant Project Manager – Approx. 3-6 years’ experience as a Project Engineer or Project Co-ordinator delivering engineering capital projects.
• Project / Programme Manager – Approx. 6 -20 years’ experience delivering large scale engineering capital projects in line with the responsibilities outlined above.
• Ideal candidates will have:
  • Experience in consulting or similar client facing role.
  • Multidisciplinary experience including project management, engineering feasibility and design, contract management and procurement.
  • Excellent stakeholder management and communication skills with a track record in managing complex programmes.
  • Good understanding of project governance and change management principles
  • Additional professional qualifications, such as PRINCE2® or PMP, are desirable.

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

UKI Business Consulting - Finance Transformation (Global Business Services), Senior Manager

Dublin / Belfast

Contract Type:Full-Time – Permanent

A growth area for us is Global Business Services, and how technology enables control– supporting companies in either taking their first steps to establish their Global Business Services capability or developing the maturity of existing Finance and GBS organisations. We support our clients across the full lifecycle of the transformation journey, including:

• Performing current-state diagnostics
• Developing a vision, strategy, and operating model
• Delivering an activity analysis, and creating a business case
• Crafting an integrated implementation roadmap
• Guiding location and sourcing model selection
• Designing and implementing future state processes and technologies (particularly across record-to-report, order-to-cash, procure-to-pay, as well as identifying AI opportunities
• Shaping future organisation design
• Overseeing transition to future models
• Designing and implementing experience-led service management
• All encompassed by end-to-end programme management

Your key responsibilities

You will build strong relationships within client organisations, working with them to understand their most critical business problems and priorities, consulting with your EY peers to evaluate, design, and deliver solution options that leverage cutting-edge technologies.

Skills and attributes for Success

Professional in your approach, you will have a natural ability to establish personal credibility with clients. You will also be highly organised, capable of coordinating your own workload and that of other team members, meeting deadlines, proactively managing risks and delivering quality outcomes.

A role model to those around you, you will live the values of the firm daily, coaching and supporting the development of others.

You will add measurable value to your clients by delivering work that addresses their biggest challenges and priorities, including the need to:

• Help clients understand current and emerging Finance and/or GBS trends
• Lead programme or multiple workstreams, having day to day responsibility for delivery
• Lead the current-state diagnostic and target operating model work, including facilitating workshops with senior client stakeholders
• Develop Finance and/or GBS implementation roadmaps, helping clients think about transition strategy
• Lead design and implementation of new processes and organisation structures; being able to identify opportunities for technology
• Establish best-in-class service management practices and governance structures

To qualify for the role, you must have:

• years relevant experience

• Global Business Services

• Track record of delivering change programmes within a GBS organisation

• Deep expertise in your chosen market or sector

• Strong senior client relationships and proven ability to originate and lead major engagements

Ideally, you'll also have:

• A valid and certified professional accounting qualification
• A background in management consulting or experience leading large-scale services transformation
• Strong technical problem-solving capability
• Attention to detail and ability to produce high-quality, visual outputs and insights
• Excellent facilitation and presentation skills
• Experience in coaching and developing high-performing teams
• Experience in the design and implementation of best-in-class Service Management processes (incorporating service management tools and performance management frameworks)
• Experience facilitating the planning, delivery and management of services, ensuring client requirements and specifications are achieved

• Understanding or application of relevant technologies such as:
  • Service Management Tools
  • GenAI and Agentic AI
  • Accounting Automation
  • Consolidation and Reporting Tools

What we look for

• Core consulting skills: client management, commercial thinking, problem solving, and facilitation
• Technical skills: hands-on delivery experience and subject-matter knowledge in Finance transformation and performance improvement
• Versatility: ability to adapt quickly and contribute in a fast-changing, tech-enabled environment
• Market / sector knowledge: demonstrable domain expertise relevant to your field

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• upport and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Maternity & Paternity leave
• Discounted health insurance
• Bike to work Scheme
• Web Doctor - Free unlimited online GP consultations for you and your family
• Recognition Awards
• The purchase of additional annual leave
• Cash incentives for referrals
• Hybrid Working
• Work Mobile
• Free Gym membership
• TECH MBA paid by EY
• Travel Pass
• Wellness rooms Available in some offices

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Job Title:

• Location: Ireland
• Available for Work Visa Sponsorship: No
• Business Area: UKI Business Consulting
• Contract Type: Full-Time – Permanent

Our ambition is to become the Trusted Advisor for our clients in the procurement, construction, and operational phases of major capital programmes by leveraging:

• Our people and their extensive industry experience
• Existing partnerships and relationships
• Our global EY experience across the Capital Programme Delivery (CPD) project lifecycle

Your key responsibilities

• Work directly with EY’s infrastructure clients (across our focus sectors; energy, water, transport, gas, telecoms, housing, and healthcare) to help create innovative insights and solutions to meet their needs
• Develop and implement project control processes and procedures to effectively manage scope, schedule, cost, and quality on infrastructure projects
• Collaborate with project managers, engineers, contractors, and other stakeholders to establish project baselines and monitor performance against established metrics
• Create and maintain detailed project schedules, including critical path analysis and resource allocation, to optimise project timelines and identify potential risks and opportunities
• Monitor project costs and expenditures, track budget variances, and provide timely analysis and reporting to support informed decision-making
• Identify and mitigate project risks through proactive risk assessment, analysis, and mitigation strategies
• Conduct regular progress meetings and presentations to update project stakeholders on project status, key milestones, and performance metrics
• Utilise project management software and tools to streamline project controls processes and enhance project visibility and transparency
• Provide mentorship and guidance to junior project controls staff, fostering a culture of continuous improvement and professional development within the team
• Support the preparation of project proposals, bids, and cost estimates by providing accurate and reliable project controls data and analysis
• Ensure compliance with relevant industry standards, regulations, and best practices in project controls and management

Internal Responsibilities

• Assist in client account management activities such as recruitment for the project team, managing financial aspects of client engagements, and quality and risk management
• Build valued relationships with clients and colleagues to assist in generating new business across EY
• Provide a supporting role in presentations and proposals for elements of medium to high complex projects to prospective and existing clients
• Communicate effectively with EY senior management and working to build, manage and motivate high-performing teams
• Understand all our service offerings and actively identifying opportunities to better serve clients
• Build strong internal relationships within Consulting and across other service lines
• Support team development activities, including:

- Coaching, and mentoring activities

- Conduct performance reviews and contributing to performance feedback

- Contribute to people initiatives including recruitment, retention, and training activities

- Maintain an educational programme to continually develop technical skills

- Understand, follow, and communicate workplace policies and procedures

To qualify for the role, you must have

• 3rd level educational qualification in Engineering, Construction, Quantity Surveying, or a related field.
• Relevant experience in project controls or project management within the infrastructure sector, with a proven track record of successfully managing large-scale projects.
• Ideal candidates will have:
• Experience in consulting or similar client facing role.
• Expert in Planning Software Microsoft projects, Primavera P6 or Equivalent Planning software, Microsoft Office Tools
• Sound knowledge of Design, Construction sequence and Logics.
• Excellent stakeholder management and communication skills with a track record in managing complex programmes.
• Strong analytical and problem-solving skills, with the ability to analyse complex data sets and develop actionable insights.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders at all levels.
• Demonstrated leadership abilities, attention to detail with a proactive and results-driven approach to project controls management.
• Knowledge of industry-specific regulations, standards, and best practices in infrastructure development and construction.
• Additional professional qualifications, such as PRINCE2® or PMP, are desirable.
• You must have full working rights to work in Ireland to be considered for this role.

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

General Information

Available for VISA Sponsorship:YES

Contract Type:Full Time – Permanent

Join EY FSO Ireland and you will work in high performing teams, experiencing growth and change right across this diverse region. You will be working with the best people on the most complex financial services opportunities and challenges our clients face, helping to shape the future of financial services.

Your key responsibilities:

Within FSO Business Consulting and our Business Transformation Delivery practice, you'll work as part of a high-performing team of problem solvers with extensive consulting and industry experience, helping financial services organisations solve their complex business opportunities and challenges from strategy to execution. On a typical day, you will have the opportunity to:

• Be involved in and manage business transformation projects/workstreams across the end-to-end project lifecycle, from business case development to project mobilisation, execution, and close-out.
• Engage directly with senior client stakeholders, Product Owners, and Solutions Delivery Managers to drive programme / project outcomes, whilst continuously improving governance processes and ways of working.
• Works on a day-to-day basis to deliver the business transformation objectives / work packages within the overall programme and will manage the schedule within agreed scope/quality and cost dimensions.
• Work with other managers to explore specific solutions and cross stream deliverables and define the scope of all deliverables.
• Manage the delivery of complex multi-stream projects/ workstreams in accordance with client Delivery Methodology leveraging EY approaches/methods
• Lead the delivery of business transformations based on agile methodologies such as Scrum, SAFe, Kanban, or traditional waterfall or hybrid approaches when required.
• Plan and manage business transformations incl. definition of scope, planning (critical path) and monitoring of delivery; organisation and leadership of governance meetings; preparation and distribution of status reports; management and monitoring of project costs/budget and cash flow/invoicing; and communication with relevant stakeholders.
• Manage the delivery resourcing and cost
• Identify, manage, and communicate risks and issues plus internal/external dependencies
• Monitor benefits realisation in the form of key outcome metrics.
• Maintain a standard-format roadmap of inflight deliverables, for use in programme, and portfolio reporting.
• Draw on EY’s capabilities in our Business, Technology, People and Risk Consulting practices as well as experience from our global consulting network.
• Work with a global team of experts to develop unique and innovative solutions as well as benefitting from best-in-class training and development and bring the right insights and capability at the right time for our client engagements.

Key responsibilities (EY Consulting Manager Rank):

• Support EY FSO Business Consulting business development activities, such as proposals, thought leadership and producing input for client events.
• Support EY Business Consulting operations ensuring that all operational metrics are met for utilisation, timesheet and related internal engagement management processes and system inputs.
• Manage and coach our people. You will be assigned junior resources to help them navigate their career in EY, support them with their personal development and the necessary performance management processes (LEAD).
• Use analytical thinking and structured problem solving to resolve challenges or blockers on engagements by actively engaging with clients and senior managers to progress or resolve problems.
• Write sharp and concise documents at a level suitable for C Suite-1 client level with minimal supervision and minor review for Senior Managers.
• Demonstrate “Key Facilitation Skills” – articulate the objective / Listen Actively / Useful questioning style / Observe and Intervene / Create Empathy / Remain Neutral / Achieve Consensus.
• Provide comfort and reassurance to C Suite-2 client level stakeholders in times of uncertainty in my engagement within minimal intervention required of Senior Managers.
• Identifying conflicting or challenge stakeholder relationship tailoring your style and behaviours to achieve a positive outcome.
• Successfully support Senior Manager lead complex engagements ensuring coordination with client’s strategic objectives.
• Support Senior Manager end to end manage engagement revenue and billing with minimal support.
• Demonstrate advanced proficiency in using Excel and other tools to analyse and translate data into insights, to develop basic financial models, and to support business case development.
• Communicate with authority to multiple audiences, including senior leadership. Individual has demonstrated ability to apply the skill to solve complex, multi-faceted and/or new problems, and is able to apply their knowledge and skill to customize solutions to specific requirements.
• Understand and develop solution and competency skills through on-the-job experience, appropriate training and engagement with the relevant solution and competency community.

To qualify for the role, you must have:

• 8+yrs experience in a management consultant role within financial services.
• Primary Degree.
• Experience of delivery of complex projects and strong presentation skills.
• Highly experienced in financial, stakeholder and people management.
• Experience of working on projects through the full delivery life cycle (from project concept/initiation to closing).

Ideally, you will also have:

• Ability to deal with ambiguity and uncertainty.
• Project Management Certification and/or Agile certification desirable (e.g. PRINCE2, Scrum Master).
• Experience using project and portfolio management tools such as Clarity is preferable.
• Management Consulting experience is preferable.

Decision Making:

• Identify and make decisions that have a significant programme impact; escalating decisions that cannot be resolved within the project in line with programme governance structure.
• Deadline-driven, highly organised, and able to multi-task.

Problem Solving:

• Exceptional problem-solving ability including logical reasoning, creative thinking, and the ability to untangle complex issues.

• Ability to communicate complex ideas effectively, both verbally and in writing
• Identify, drive and lead problem solving and issue management for the project deliverables.
• Accountable for project team adherence to EY or client delivery methodology and ensures any deviations are addressed.
• Influences and contributes to continuous improvement of methodology =.

Collaboration:

• A team player who is also an independent thinker.
• Collaborates across the organisation and externally, including external regulatory bodies and stakeholders.
• Identifies and manages cross functional interdependencies.

Level of Influence:

• Influences and negotiates project outcomes with senior stakeholders, often across multiple functions.
• Prepares and presents analysis, insights, and recommendation to assist governance forums with decision making.
• Comfortable managing client stakeholders and working in a consultant / client environment.

Technical:

• Expert grasp of MS Office (PowerPoint / Excel / Project)
• Experienced using project and portfolio management tools such as Clarity is preferable.

What we look for

• Someone who is passionate about reaching their full potential and excelling in their career
• Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
• Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Discounted Health Insurance
• Web Doctor – Free unlimited online GP Consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Recognition Awards
• Cash incentives for Referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

Career Progression:

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.

General Information

Available for Work Visa Sponsorship:No

Full-Time – Permanent

Your key responsibilities

• As a Business Analyst, you will work with our clients to understand business goals and priorities, and to work with functional teams to formulate solutions to meet these goals.
• You will build valuable relationships with our clients through demonstrating exceptional delivery.
• You’ll also have the responsibility to help grow and win new business by contributing to proposals and client presentations.
• You will also get to draw on your skills and experience, creating innovative insights for clients looking to develop their change agenda to deliver value and improve their operations.

To qualify for the role, you must have

• At least 2 years' experience working within a consulting firm, industry or government organisation within local, European & US markets
• Experience gathering, defining and documenting business and solution requirements for the enhancement, replacement, or introduction of IT systems
• A strong academic record including a third level degree
• Experience in one or more of our focus industries including Power & Utilities, Government & Public Sector, FinancialServices, Life Sciences and Telecommunications & Media
• Experience operating in a fast paced, multi-vendor environment in a client facing role
• Experience in business development such as client relationship management and proposal support
• Excellent written and verbal communication skills
• Strives to identify new opportunities and to create proposals to help solve our client’s most complex problems
  

Ideally, you will also have

• Experience analysing systems and procedures, process design and modelling, and documenting ‘As is’ and ‘To be’ assessments for a Target Operating Model
• Experience in Waterfall and Agile methodologies, including the creation of User Stories or Use Cases and working closely with a Product Owner
• Experience conducting workshops and interviews
• Experience with stakeholder management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs
• Experience in the delivery of large-scale business/technology programmes and ideally in ERP or CRM implementations (Oracle, MS Dynamics, SAP)

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Contract Type:Full-Time – Permanent

developing and implementing customer strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

Your key responsibilities

• Design Holistic Services by utilising human-centred design to identify pain points, co-design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes.
• Translate Requirements to Solutions by collecting and prioritising user needs and research-based insights, track and implement user benefits to ensure an optimal end-user experience.
• Foster open dialogue, active listening, a culture of innovation, and co-design solutions with a cross-functional team to drive measurable business growth.
• Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences.
• Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams.

• Advocate for user-centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences.

Skills and attributes for success

• Research and Analytics:Conduct research to interpret user needs, frame problems, and communicate insights succinctly.
• Design Strategy:Create meaningful concepts and design interactions based on unmet human needs.
• Innovation & Creativity:Design and test product concepts and services, iterating with stakeholders.
• Product and Service Development:Expertise in the entire development process, from problem-solving through concept development, to interface design.
• Analytical, problem-solving, and creative thinkingabilities, with a focus on delivering outcomes and a passion for innovation.
• Strong understandingof user-centred design principles, design thinking and Agile methodologies.
• Strong Communication Skills:Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills.

What we look for

• Experience in Service Design or a related field: 4-5 years of proven experience
• Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field.
• Client Delivery: Demonstrated experience of working with or delivering for external clients.
• Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro).
• Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills.
• Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities.

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
• Pension
• Maternity & Paternity leave
• Discounted health insurance
• Bike to work Scheme
• Web Doctor - Free unlimited online GP consultations for you and your family
• Recognition Awards
• The purchase of additional annual leave
• Cash incentives for referrals
• Hybrid Working
• Work Mobile
• Free Gym membership
• TECH MBA paid by EY
• Travel Pass
• Wellness rooms Available in some offices

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.