Technical Trainer jobs in Germany

Amazon is looking for a Robotics Deployment Engineer (DE) for the European region. Your role as DE includes the support of the technical execution of Robotics deployment projects. You will travel to a construction site, interact with different on-site teams and remote stakeholders. Analyze and resolve technical issues and execute, supervise and validate the completion of deployment milestones. Next to the support on deployment projects, you will provide training and presentations of technical details to other teams and work closely with the product development and support teams.Traveling requirement for this role is up to 75%.Key job responsibilities
Your background includes a Ready-to-apply understanding of IT and data network concepts (e.g. Linux Operating System; Internet, Ethernet and Wireless protocols)Scripting to automate tasks in Linux or Windows PowerShell are activities you have experience in. Troubleshooting and repairing system issues.You are a self-starter and eager to acquire new knowledge through self-study and exploration.
A day in the life
Your day as Deployment Engineer might start out with a trip to the nearest airport to take you to a construction site. Once you've arrived on site, you will go through a safety induction and meet the team on site. You will then review the activities on site related to the project plan and mile stones. You will review any technical issues the team on site is experiencing and initiate the resolution. In between, you might join meetings to align with local and remote stakeholder teams on technical issue reviews and project alignment. The day finishes with a team dinner.

- Bachelor's degree in Computer Science or other technical degree or related experience
- Knowledge of networking fundamentals
- Experience working in a 24/7 production environment
- Experience in Linux systems administration and/or development
- Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell

- Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
- Experience in network capture and systems troubleshooting
- Experience building scripts, tooling, and automation for large-scale computing environments

Key job responsibilities
Key Responsibilities:
Drive technical architecture decisions for large-scale robotics systems
• Lead multiple engineering teams in designing and implementing complex automation solutions
• Develop technical roadmaps aligned with business objectives
• Manage project deliverables, timelines, and resource allocation
• Partner with Product, IT, Software, and Hardware teams to define requirements
• Mentor and develop engineering talent
• Travel up to 80% is required.

Technical Skills:
• Systems architecture and design
• Robot Operating System (ROS)
• CI/CD pipelines
• Cloud infrastructure (AWS)
• Performance optimization
• Real-time systems
People skills:
• lead a international team

• Bachelor's degree in Computer Science, Robotics, or related field
• 5+ years of engineering management experience
• Deep understanding of distributed systems and robotics
• Track record of delivering large-scale technical projects

Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and preventative maintenance of retail and sales floor technology devices post-installation, including Point-of-Sale, Department Scale, Handheld compute, and mobile retail solution technologies and related systems in Whole Foods Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies.Key job responsibilities
With guidance, perform a variety of duties, including:- Troubleshoot IT equipment used in Whole Foods Market stores and facilities
- Troubleshoot hardware, software, and connectivity issues
- Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
- Handle support requests and procedures across the network
- Assist in training new hires- Continuous learning of new technologiesA day in the life
In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Whole Foods Market Team Members and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience in a dynamic environment with a high degree of customer service
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications