Technical Support jobs in Germany
MongoDB Technical Project Manager Germany, Bavaria, Munich
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- Ideally 3-8 years of related experience in a customer facing role, with 3 years of experience in pre-sales with enterprise software
- Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
- Significant experience in automated performance testing, including writing test plans, executing tests on tools like Locust, Gatling, jMeter, etc, and interpreting results using tools like Grafana, Prometheus, Kibana, etc
- Knowledge of infrastructure deployments for distributed systems such as Cloud Providers (AWS, GCP, Azure) and on-prem systems (VMWare, OpenShift, Kubernetes)
- Ability to project manage cross-functional teams
- Experience designing with scalable and highly available distributed systems in the cloud and on-prem
- Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
- Significant experience with data modeling relational databases and NoSQL databases like MongoDB
- Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
- Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
- The ability to travel up to 20%
- A Bachelor’s degree or equivalent work experience
- Experience selling databases and/or deploying applications with any of the major cloud providers
- Experience in data engineering or AI/ML projects
- Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
- Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
- A MongoDB Certification
- A Cloud Provider Certification
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
- Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
- Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
- Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
- Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
- Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends
- Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
- Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
- Relational Migrator: Learn to migrate from relational databases seamlessly
- Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
- Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes
- Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
- Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space
- Effective Communication: Master presentations, demonstrations, and whiteboarding
- Client Interaction: Develop strategies for discovery and objection handling
- Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries
These jobs might be a good fit
Boston Scientific Support Lead - Dusseldorf Germany, North Rhine-Westphalia, Dusseldorf
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Depending on experience/expertise.
As the IT Business Operations Lead, you’ll be the primary IT point of contact for the Düsseldorf office, connecting the needs of the business with our global IT standards. You’ll oversee day-to-day IT operations, from infrastructure and end-user support to AV systems and software platforms. Working with your team of IT specialists, you’ll coordinate workloads, implement process improvements, and drive initiatives that enhance efficiency and user experience.
Beyond operations, you’ll act as a strategic partner, anticipating the office’s evolving IT requirements as the team and user base grow. You’ll provide recommendations on technology solutions, plan for future capacity, and support the adoption of new systems or tools. You’ll also collaborate with vendors and manage local budgets to ensure resources are used effectively.
We are seeking someone with strong technical expertise across infrastructure, Microsoft 365, networking, AV systems, and end-user support. Experience in site IT coordination, service management, or operations leadership is highly valued, but formal team management experience is not required (but it’s a nice to have) - you’ll need the right skills to guide a small team and divide tasks effectively.
- Fluency in German & English is essential.
- Someone that understands the strong technical expertise
Bonus points
- Experience with ITIL frameworks or certification
- Background in global or fast-paced organizations
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MongoDB Technical Project Manager Germany, Hesse, Frankfurt
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This role can be based in Germany
Position Expectations- Agile mindset with an understanding of SCRUM/Kanban processes
- Able to support a project team consisting of onsite, co-located and remote team members
- Be able to proactively identify and remove impediments
- Manage project risks and issues
- Define and refine project team’s “Way of Working”
- Streamline communications between the project team and project stakeholders
- Able to manage expectations of project stakeholders, where the majority are leaders within the organization
- Operate in a small, dynamic, fast-growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable
- Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement
- Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations
- Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability
- Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports)
- Manage escalations or critical situation
- Assist with scoping of solution and project scope definition
- Adopt a consultative and prescriptive approach that inspires trust and confidence
- Be intrigued by the possibilities of genAI to assist in accelerating the delivery of projects
- 5+ years of project management experience with enterprise-scale software solutions, large-scale software engineering or consulting services delivery experience preferred
- Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
- Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
- Services delivery experience with development or operation teams is a plus
- Ability to travel and work on customer sites for a number of continuous weeks
- Fluent level of German language in addition to English
- Experience as a SCRUM master
- Experience in managing projects with a high degree of uncertainty (research and innovation)
- Experience in delivering software development projects (ideally modernization of a legacy application)
- Experience with JIRA / Project tools
These jobs might be a good fit
MongoDB Technical Project Manager Germany, Berlin, Berlin
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This role can be based in Germany
Position Expectations- Agile mindset with an understanding of SCRUM/Kanban processes
- Able to support a project team consisting of onsite, co-located and remote team members
- Be able to proactively identify and remove impediments
- Manage project risks and issues
- Define and refine project team’s “Way of Working”
- Streamline communications between the project team and project stakeholders
- Able to manage expectations of project stakeholders, where the majority are leaders within the organization
- Operate in a small, dynamic, fast-growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable
- Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement
- Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations
- Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability
- Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports)
- Manage escalations or critical situation
- Assist with scoping of solution and project scope definition
- Adopt a consultative and prescriptive approach that inspires trust and confidence
- Be intrigued by the possibilities of genAI to assist in accelerating the delivery of projects
- 5+ years of project management experience with enterprise-scale software solutions, large-scale software engineering or consulting services delivery experience preferred
- Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
- Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
- Services delivery experience with development or operation teams is a plus
- Ability to travel and work on customer sites for a number of continuous weeks
- Fluent level of German language in addition to English
- Experience as a SCRUM master
- Experience in managing projects with a high degree of uncertainty (research and innovation)
- Experience in delivering software development projects (ideally modernization of a legacy application)
- Experience with JIRA / Project tools
These jobs might be a good fit
EY HR-Generalist First Level Support / HR Services w/m/d Germany, Hesse, Frankfurt
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FS :
Finance fuels our lives. Banking, Insurance and Wealth management, create the foundations for growth, prosperity and peace of mind. No other Industry touches so many people or shapes so many lives.
Amid sweeping regulatory change, today’s financial services institutions are focusing on digital transformation, convergence and disruption from an array of nontraditional competitors — all while meeting greater demands for trust and transparency.
We recruit, train and nurture a diverse set of people who dedicate their minds to building the future of financial services. Together, we explore new perspectives with innovative and entrepreneurial thinking to deliver exceptional client service and ensure that what we do today, counts for tomorrow.
CNS - Risk - Process & Controls :
Financial Services Risk - helps clients in the financial sector to identify, manage and monitor the risks in their business. It is done through a transformative and agile approach including process and procedures, risk, data modeling and analytics, reporting to stakeholders and third parties, business requirements (for software selection and IT implementation), analysis of assets and liabilities, and capital and liquidity management.
Technical Excellence
- In-depth understanding of internal audit processes and methodologies to ensure compliance and risk management. Proficient in assessing and enhancing business processes to mitigate risks and strengthen internal controls. Experience in conducting risk assessments and developing strategies for process improvement within financial services. Ability to analyze data and generate insights to support audit findings and recommendations. Strong capability in communicating and implementing best practices in process and controls within organizations.
Qualification
- Chartered Accountant
Experience
- 1 year
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
These jobs might be a good fit
Amazon Cloud Support Associate German & English speaking Germany, Berlin, Berlin
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As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.Key job responsibilities
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.A day in the lifeAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Basic Qualifications
This role requires you to be a national of an EU member state
Excellent Oral/Written communication skill in the English and German language and a bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
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Amazon Deployment Engineer Technical Execution team Germany, Berlin
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Amazon is looking for a Robotics Deployment Engineer (DE) for the European region. Your role as DE includes the support of the technical execution of Robotics deployment projects. You will travel to a construction site, interact with different on-site teams and remote stakeholders. Analyze and resolve technical issues and execute, supervise and validate the completion of deployment milestones. Next to the support on deployment projects, you will provide training and presentations of technical details to other teams and work closely with the product development and support teams.Traveling requirement for this role is up to 75%.Key job responsibilities
Your background includes a Ready-to-apply understanding of IT and data network concepts (e.g. Linux Operating System; Internet, Ethernet and Wireless protocols)Scripting to automate tasks in Linux or Windows PowerShell are activities you have experience in. Troubleshooting and repairing system issues.You are a self-starter and eager to acquire new knowledge through self-study and exploration.
A day in the life
Your day as Deployment Engineer might start out with a trip to the nearest airport to take you to a construction site. Once you've arrived on site, you will go through a safety induction and meet the team on site. You will then review the activities on site related to the project plan and mile stones. You will review any technical issues the team on site is experiencing and initiate the resolution. In between, you might join meetings to align with local and remote stakeholder teams on technical issue reviews and project alignment. The day finishes with a team dinner.
- Bachelor's degree in Computer Science or other technical degree or related experience
- Knowledge of networking fundamentals
- Experience working in a 24/7 production environment
- Experience in Linux systems administration and/or development
- Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell
Preferred Qualifications
- Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
- Experience in network capture and systems troubleshooting
- Experience building scripts, tooling, and automation for large-scale computing environments
These jobs might be a good fit
- Ideally 3-8 years of related experience in a customer facing role, with 3 years of experience in pre-sales with enterprise software
- Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
- Significant experience in automated performance testing, including writing test plans, executing tests on tools like Locust, Gatling, jMeter, etc, and interpreting results using tools like Grafana, Prometheus, Kibana, etc
- Knowledge of infrastructure deployments for distributed systems such as Cloud Providers (AWS, GCP, Azure) and on-prem systems (VMWare, OpenShift, Kubernetes)
- Ability to project manage cross-functional teams
- Experience designing with scalable and highly available distributed systems in the cloud and on-prem
- Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
- Significant experience with data modeling relational databases and NoSQL databases like MongoDB
- Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
- Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
- The ability to travel up to 20%
- A Bachelor’s degree or equivalent work experience
- Experience selling databases and/or deploying applications with any of the major cloud providers
- Experience in data engineering or AI/ML projects
- Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
- Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
- A MongoDB Certification
- A Cloud Provider Certification
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
- Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
- Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
- Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
- Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
- Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends
- Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
- Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
- Relational Migrator: Learn to migrate from relational databases seamlessly
- Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
- Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes
- Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
- Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space
- Effective Communication: Master presentations, demonstrations, and whiteboarding
- Client Interaction: Develop strategies for discovery and objection handling
- Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries
These jobs might be a good fit
