Customer Service Representative jobs in Canada
EY Application Managed Services - Service Delivery Manager Micr... Canada, Ontario, Toronto
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Service Management
- Own and manage the delivery of Microsoft and AMS services across Microsoft D365
- Ensure adherence to SLAs, KPIs, and contractual obligations
- Manage incident, problem, change, and release processes in alignment with ITIL best practices
Client Engagement
- Serve as the primary escalation point for client issues
- Conduct regular service reviews and governance meetings
- Build and maintain strong client relationships to ensure satisfaction and retention
Team Leadership
- Lead cross-functional delivery teams including functional consultants, technical analysts, and offshore support
- Coordinate resource planning, onboarding, and performance management
- Foster a culture of accountability, collaboration, and continuous improvement
Continuous Improvement
- Identify and implement service optimization opportunities
- Drive automation, standardization, and best practices across engagements
- Monitor service trends and proactively address recurring issues
Financial & Contract Management
- Track and report on service delivery budgets, forecasts, and actuals
- Support contract renewals, scope changes, and commercial discussions
Qualifications
- Bachelor’s degree in Information Technology, Business, or related field
- ITIL Foundation certification (required); ITIL Intermediate or PMP (preferred)
- SAP SuccessFactors certification (preferred)
Microsoft Technical | 5+ years of experience managing or supporting Microsoft engagements |
Microsoft AMS | Proven experience in AMS delivery and governance |
Service Management | Strong knowledge of ITIL processes and service lifecycle |
Client Relationship Management | Excellent communication, stakeholder engagement, and conflict resolution skills |
Project/Program Management | Experience managing multi-vendor, multi-region service delivery |
Analytical & Reporting | Ability to interpret service metrics and drive data-informed decisions |
English and French |
What We Offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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EY Senior Tax Staff - Customer Operations Reporting FATCA/CRS T... Canada, Ontario, Toronto
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As a senior tax staff, you will be a part of our Financial Services practice. This position offers excellent opportunities for learning and career advancement to the right candidate.
Your key responsibilities
As a senior tax staff, you will participate in and supervise multiple and challenging tax consulting engagements and to contribute to the delivery of innovative tax compliance support for our diverse clients.
- Conducting and documenting tax research and legislation interpretation and advising on operational tax models, tax compliance strategies, and compliance issues.
- Become part of the tax engagement team in servicing the planning and compliance needs of clients and assisting clients with compliance audits.
- Working closely with other members of our team on tax technical interpretation work for clients
- Establish relationships with clients and gain a solid understanding of their business.
- Develop technical skills by remaining up to date on trends, new developments and tax authority decisions, and apply them to moderately complex situations.
- Identify opportunities for providing consulting and other special services.
- Participate in and contribute to the attainment of team objectives.
To qualify for the role you must have
- Professional accounting designation or law degree is preferred.
- Minimum of 2-3 years Canadian or U.S. Corporate tax experience
- Ability to research and write utilizing electronic tax tools.
- Strong project management and organizational skills
- Ability to work with tight deadlines
Ideally, you’ll also have
- Previous experience dealing with clients within the financial services sector is strongly preferred
- Previous experience dealing with information exchange matters (FATCA, CRS) or information reporting and withholding matters
- Mature, proactive, committed, highly motivated and driven team player
What we look for
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
- Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
Make your mark. Apply today.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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EY Workplace Services Customer Service Coordinator 6-Month Cont... Canada, Ontario, Toronto
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As the Workplace Services Customer Service Coordinator –6 Month contract- you will be the first point of contact for the firm and the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customers’ needs to exceed expectations. Your key responsibilities also include:
- Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
- Incoming calls: Answer queries and directs calls
- Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
- Security badges: Maintain and track visitor and temporary building and/or office security badges
- Meeting preparation: Coordinate meeting room bookings, help with room set up, tear down/clean up
- Assistance/ Backup WSG Support: Cross-trained to assist in various WSG areas such as the mailroom, security desk, facilities related duties, and taking on broader reception duties, to maintainseamless coverage and operational flexibility.
- Equipment management: Understand and operate office equipment, place service calls as needed
- Light housekeeping: wiping down counters, maintaining reception area
- Overtime required as needed
Skills and attributes for success
- Committed to contributing to a strong team culture to ensure success
- Develop and maintain relationships to efficiently leverage expertise
- Sound judgement regarding confidential and sensitive matters Aptitude to differentiate when to act independently or team with others
- Highly adaptable and always ready to tackle new priorities or unexpected situations with ease.
- Quick-thinking and responsiveness in a fast-paced environment, able to manage multiple tasks efficiently.
- Motivated to grow, open to feedback, and eager to expand knowledge and skills.
What we look for
- Exceptional client service experience
- Strong oral communication skills, including active listening
Ideally, you’ll also have
- Reception and general facilities experience
- Professional services firm experience
- Post-secondary education
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
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EY Customer Service Coordinator Vancouver Canada, British Columbia, Vancouver
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Your key responsibilities
As an Office Services clerk you are responsible for office services related activities. You are a driven professional who enjoys working in tandem with your WSG (Workplace Services Group) colleagues while striving to understand and anticipate customer’s needs to exceed expectations.
- Mail/Courier: sorting, distributing documents & packages, as well as preparing documents & packages for delivery.
- Equipment management: Understand and operate office equipment, place service calls as needed
- Supply provisioning & inventory control: Ordering, maintaining & distributing office supplies
- Occupational Health & Safety: Member of the OH&S committee
- Light housekeeping: wiping down counters, emptying dishwasher
- Reception relief: For breaks, lunches, other times away
- Scanning/photocopying/binding
- Office maintenance: Coordinating office/furniture repairs
- Meeting/Event preparation: Room setup, including catering, teardown/clean up.
- Overtime required as needed
Skills and attributes for success
- Committed to contributing to a strong team culture to ensure success
- Develop and maintain relationships to efficiently leverage expertise
- Sound judgement regarding confidential and sensitive matters
- Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
What we look for
- Exceptional client service experience
- Aptitude to differentiate when to act independently or team with others
Ideally, you’ll also have
- Professional services firm experience
- Facilities experience
- Post-secondary education
What we look for
What we offer you
The salary range for this job in British Columbia is $40,000 to $60,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.
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Unity Senior Software Development Consultant Customer Success Cons... Canada, Quebec, Montreal
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L'opportunité
L’équipe de consultation pour le succès des clients de Unity est un groupe de développeur(se)s de logiciels et d’artiste(s) techniques hautement qualifié(e)s, possédant une expertise approfondie de la plateforme Unity, dont le principal objectif est d’aider nos client(e)s à améliorer leurs projets et leurs processus internes, ainsi qu’à les accompagner dans la résolution de problèmes techniques très complexes. Pour ce faire, nous offrons une gamme de services de consultation à court et à long terme, dont la durée peut varier d’une semaine à trois mois, voire davantage.Nous sommes à la recherche de développeur(se)s qui désirent partager leur expertise avec nos client(e)s et les accompagner dans l’atteinte de leurs objectifs. Notre clientèle comprend les secteurs des jeux vidéo, des médias et du divertissement (M&E), ainsi que l’industrie manufacturière. Si vous avez des compétences techniques, si vous êtes soucieux(se) des clients et si vous n’avez pas peur d’être constamment sorti(e) de votre zone de confort, ce poste est fait pour vous.
Ce poste implique de visiter nos clients et, en collaborant directement avec leurs leaders techniques, de les aider à optimiser leurs projets et leurs processus de travail tout en les sensibilisant aux meilleures pratiques. Notre équipe est sollicitée pour résoudre des problèmes complexes nécessitant un niveau d’expertise sur la plateforme Unity que seule Unity peut offrir.
À plus long terme, vous deviendrez un expert technique bien établi au sein de Unity. De nombreuses possibilités s’offrent à vous, y compris entreprendre une recherche personnelle, donner des présentations à des conférences, former des clients et des collègues, de même que guider la direction de Unity en prodiguant vos commentaires et vos conseils à nos équipes de recherche et développement.
Ce poste peut nécessiter des déplacements périodiques auprès des client(e)s et d’autres bureaux Unity, principalement en Amérique du Nord et généralement durant les jours de semaine. Vous devrez voyager soit très occasionnellement, soit jusqu’à 30 % du temps, selon vos intérêts et responsabilités.
Ce que vous allez faire
- Travailler avec les clients sur une base régulière pour les conseiller à court terme sur la façon de résoudre leurs problèmes de rendement et d’améliorer leurs processus existants, notamment en effectuant des visites sur place et virtuelles
- Établir des relations étroites avec les équipes de développement internes de Unity et leur fournir des cas d’utilisation et une rétroaction de la part des clients
- Résoudre les problèmes, communiquer et éduquer nos clients de façon efficace, tant à distance que dans leurs bureaux
- S’intégrer aux équipes de client(e)s externes afin de développer des applications et des outils interactifs
Ce que nous recherchons
- Capacité à développer et à déboguer du code écrit dans un vaste répertoire de code source multithread en C# ou C++, en utilisant un moteur multi-plateforme (p. ex. Unity, Unreal ou un moteur maison)
- Connaissance de la façon de profiler, d’analyser et d’améliorer la performance, des limitations de bas niveau aux décisions architecturales de niveau élevé
- Une expérience en matière de réalisation de plusieurs jeux ou d’autres applications interactives en temps réel, dont une compréhension robuste des cycles de vie du développement logiciel
- Une maîtrise de l’anglais écrit et parlé, ainsi que la capacité de guider les client(e)s en communiquant clairement des idées et des connaissances techniques au moyen de rapports écrits
- Une aisance à plonger dans des domaines qui ne relèvent pas de votre expertise pour mieux aider nos clients
Vous avez peut-être également
- Une expérience dans l’organisation de formations et de conférences spécialisées, ainsi que dans la rédaction d’articles et de documents techniques
- Une connaissance approfondie de la programmation graphique et une expérience dans l’écriture de nuanceurs.
Information supplémentaire
- Le support à la relocalisation n’est pas disponible pour ce poste
- Un visa de travail ou un parrainage de l’immigration n’est pas disponible pour ce poste
La vie chez Unity
Nous offrons une large gamme d’avantages visant à soutenir le bien-être de nos employé(e)s et favoriser l’équilibre entre vie professionnelle et vie personnelle. Vous pouvez en lire davantage sur notre .Unity [NYSE: U] est la principale plateforme pour créer et développer des jeux ainsi que des expériences interactives. Des créateurs, allant du développeur de jeux aux artistes en passant par les architectes, les concepteurs automobiles, les experts en infrastructure, les cinéastes et plus encore utilisent Unity pour donner vie à leur imagination à travers plusieurs plateformes, notamment mobile, PC et console ainsi que l’informatique spatiale.
Au quatrième trimestre 2024, plus de 70% des 1000 jeux mobiles les mieux classés ont été réalisés avec Unity, et en 2024, les applications créées avec Unity ont enregistré en moyenne 3,7 milliards de téléchargements par mois. Pour plus d’informations, veuillez consulter le site .
Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Si vous êtes en situation de handicap ou avez des besoins spécifiques nécessitant des aménagements pour que votre entretien se déroule dans les meilleures conditions, nous vous invitons à remplir afin de nous en informer et que nous puissions faire le nécessaire.
Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.
Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.
La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour et les . Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.
The opportunity
The Unity Customer Success Consulting team is a group of highly skilled Software Developers and Technical Artists with deep expertise in the Unity platform, whose main goal is to help our customers improve their projects and internal workflows and assist them in the resolution of very challenging technical problems. In order to do this, we provide a series of short-term and long-term consulting services which can range in duration from one week to three months and beyond.We’re looking for developers who want to share their expertise with our customers and help them achieve their goals. Our customer base spans the video games, media and entertainment (M&E), and manufacturing industries. If you're technically skilled, customer-focused, and are not afraid of constantly being pushed out of your comfort zone, this job will suit you.
This position involves visiting our customers and, by collaborating directly with their technical leaders, helping them optimize their projects and workflows while also educating them on best practices. Our team is asked to resolve challenging problems requiring a level of expertise in the Unity platform that only Unity can help with.
In the longer term, you'll become an established technical expert within Unity. You can pursue opportunities including personal research, speaking at conferences, delivering training to customers and colleagues, and guiding Unity's direction by providing feedback and advice to our R&D teams.
This role may involve periodic travel to customers and other Unity offices, primarily within North America and usually during weekdays. You will be asked to travel either very occasionally or up to 30% of the time depending on your interests and responsibilities.
What you'll be doing
- Work with customers on a regular basis for short-term consultations and give them advice on how to resolve their performance issues and improve their existing workflows, including on-site and remote visits
- Build close relationships with Unity's internal development teams and provide customer feedback and use cases to them
- Efficiently solve problems, communicate, and educate our clients, both remotely and on-site at their offices
- Become embedded with external customer teams to develop interactive applications and tools
What we're looking for
- Ability to develop and debug code written in a large multithreaded C# or C++ codebase, using a multi-platform engine (e.g. Unity, Unreal, in-house)
- Knowledge on how to profile, analyze, and improve performance, from low-level limitations to high-level architectural decisions
- Experience in shipping multiple games or other real-time interactive applications, including a solid understanding of software development lifecycles
- Fluency in written and spoken English, and able to guide customers by clearly communicating ideas and technical knowledge via written reports
- Comfortable diving into areas outside of their expertise in order to help our customers
You might also have
- Experience in delivering training/technical talks and writing technical articles/documentation
- Deep graphics programming knowledge and experience writing shaders
Additional information
- Relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position
Life at Unity
We offer a wide range of benefits designed to support employees' well-being and work-life balance. You can read more about them on our .Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit .
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
Your privacy is important to us. Please take a moment to review our and . Should you have any concerns about your privacy, please contact us at DPO@unity.com.
#SEN #LI-LM1
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Google Top Customer Solutions Developer Compute High Touch Support ... Canada, Ontario, Waterloo
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- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
- Experience working with distributed systems, and distributed systems solutions, design patterns, or best practices.
- Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
Preferred qualifications:
- Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
- Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
- Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.
- Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
- Experience with one or more of the following solutions: system virtualization, on-premise or hybrid cloud computing.
- Experience developing developer tools (e.g., automation, testing, debugging).
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Google Senior Software Development Manager AI Customer Support Inte... Canada, Ontario, Waterloo
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- Bachelor’s degree or equivalent practical experience.
- 8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
- 7 years of experience leading technical project strategy, ML design, and optimizing industry-scale ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging, fine tuning).
- 5 years of experience in a technical leadership role; overseeing projects.
- 5 years of experience in a people management, supervision/team leadership role.
- 2 years of experience with state of the art GenAI techniques (e.g., LLMs, Multi-Modal, Large Vision Models) or with GenAI-related concepts (language modeling, computer vision).
Preferred qualifications:
- Master’s degree or PhD in Computer Science, or a related technical field.
- 5 years of experience working in a complex, matrixed organization.
- Experience in developing highly available, low-latency, and scalable distributed systems for real-time communication.
- Experience building or integrating with cloud-based contact center technologies (e.g., CCaaS platforms, telephony, WebRTC) and knowledge of customer support operations.
- Experience with building and deploying generative AI agents.
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Service Management
- Own and manage the delivery of Microsoft and AMS services across Microsoft D365
- Ensure adherence to SLAs, KPIs, and contractual obligations
- Manage incident, problem, change, and release processes in alignment with ITIL best practices
Client Engagement
- Serve as the primary escalation point for client issues
- Conduct regular service reviews and governance meetings
- Build and maintain strong client relationships to ensure satisfaction and retention
Team Leadership
- Lead cross-functional delivery teams including functional consultants, technical analysts, and offshore support
- Coordinate resource planning, onboarding, and performance management
- Foster a culture of accountability, collaboration, and continuous improvement
Continuous Improvement
- Identify and implement service optimization opportunities
- Drive automation, standardization, and best practices across engagements
- Monitor service trends and proactively address recurring issues
Financial & Contract Management
- Track and report on service delivery budgets, forecasts, and actuals
- Support contract renewals, scope changes, and commercial discussions
Qualifications
- Bachelor’s degree in Information Technology, Business, or related field
- ITIL Foundation certification (required); ITIL Intermediate or PMP (preferred)
- SAP SuccessFactors certification (preferred)
Microsoft Technical | 5+ years of experience managing or supporting Microsoft engagements |
Microsoft AMS | Proven experience in AMS delivery and governance |
Service Management | Strong knowledge of ITIL processes and service lifecycle |
Client Relationship Management | Excellent communication, stakeholder engagement, and conflict resolution skills |
Project/Program Management | Experience managing multi-vendor, multi-region service delivery |
Analytical & Reporting | Ability to interpret service metrics and drive data-informed decisions |
English and French |
What We Offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
These jobs might be a good fit
