Td Bank Senior Manager Environment Production Support 

Canada, Ontario, Toronto 

847582417

Toronto, Ontario, CanadaTD General

$108,800 - $163,200 CAD

Key Responsibilities:

• Lead and manage a team of support analysts, providing mentorship, guidance, and performance evaluation.
• Oversee the end-to-end support for KYC Application managing escalated incidents from Operations, business partners, Technology LOB's and application owners.
• Provide support as SME for application Support
• Conduct root cause analysis and implement targeted remediation plans to address recurring issues.
• Ensure compliance and security by proactively identifying and remediating and findings
• Collaborate with the Delivery and Solutions Engineering teams to prevent or resolve production incidents.
• Review, modify, and implement procedural processes and documentation using industry standards and best practices.
• Provide technical leadership and insight to continuous improvement initiatives.

Job Requirements:

• Extensive technical knowledge of AMCB ecosystem
• Preferred experience in Pega, Event streaming platforms and Data Analytics
• Strong leadership, creative problem-solving, planning, and organizational skills.
• Excellent oral and written communication skills, with the ability to work independently and under pressure.
• 7-10 years experience with deep technical expertise in a large enterprise.
• 2+ years experience in a leadership role overseeing teams, leading live incident calls, coordinating across multiple groups/vendors, and managing on call rotations.

Additional Information:

• A technology-focused degree in an appropriate discipline or equivalent work experience is preferred.
• Effective time management skills and the ability to work under deadlines and operational pressures.

Additional Information:

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet