Business Development Associate jobs in Canada
Flywire Payment Experience Associate I Canada, Quebec
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We, at Flywire, are seeking a
Payment Experience Associate I .
Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.
As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.
You will
- Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
- Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
- Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
- Conduct daily follow-up with previously unresolved requests.
- Handle escalations from Associate I, ensuring customer satisfaction.
- Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
- Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
- Be inspired to take initiative in new projects that contribute to the greater success of the business.
- Support in training new team members as needed and guide Associate I in best practices.
- Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
- Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
- Have fun while working hard with a goal-oriented team.
Here’s What We’re Looking For:
General
- Business proficiency in English and French.
- 3 years of experience in customer support, a background in banking or payments is a plus.
Communication
- Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
- Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
- Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.
Knowledge & Application
- Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
- Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.
Problem Solving
- Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
- Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.
Data Analysis
- Collects and reports customer feedback, identifying recurring themes and issues.
- Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
- Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.
Projects
- Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
- Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
- Assists in the training and support of newer team members as needed.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
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These jobs might be a good fit
F5 Business Development Rep Canada, Quebec
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Ultimately, you will boost sales and contribute to our long-term business growth.
Professional Background:
Minimum of 1 year of hands-on experience in a sales related role (inbound or outbound), with a strong interest in building a career in sales.
Proven track record in leadgeneration, prospectingefforts to new markets using market research and data analysis, cold calling and developing sales pipelines.
Demonstrated ability to consistently achieve or surpass sales objectives.
Product knowledge to effectively communicate value propositions and address prospect objections.
Core Skills & Attributes:
Proficiency in English with excellent verbal and written communication skills.
Highly driven and goal oriented with a proactive mindset.
Excellent interpersonal skills, particularly in handling objections and maintaining effective follow ups.
Quick to learn and able to understand technical products and solutions efficiently.
Technical Skills:
Ability to operate within the F5 CRM System and other sales tools. Proficient with using the BDR specific tech stack such as Salesforce.
Comfortable using sales tools like LinkedIn SalesNavigator, Outreach.io,or Groove.
Career Development:
Eagerness to engage in continuous learning and ongoing professional growth.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Unity Senior Software Development Consultant Customer Success Cons... Canada, Quebec, Montreal
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L'opportunité
L’équipe de consultation pour le succès des clients de Unity est un groupe de développeur(se)s de logiciels et d’artiste(s) techniques hautement qualifié(e)s, possédant une expertise approfondie de la plateforme Unity, dont le principal objectif est d’aider nos client(e)s à améliorer leurs projets et leurs processus internes, ainsi qu’à les accompagner dans la résolution de problèmes techniques très complexes. Pour ce faire, nous offrons une gamme de services de consultation à court et à long terme, dont la durée peut varier d’une semaine à trois mois, voire davantage.Nous sommes à la recherche de développeur(se)s qui désirent partager leur expertise avec nos client(e)s et les accompagner dans l’atteinte de leurs objectifs. Notre clientèle comprend les secteurs des jeux vidéo, des médias et du divertissement (M&E), ainsi que l’industrie manufacturière. Si vous avez des compétences techniques, si vous êtes soucieux(se) des clients et si vous n’avez pas peur d’être constamment sorti(e) de votre zone de confort, ce poste est fait pour vous.
Ce poste implique de visiter nos clients et, en collaborant directement avec leurs leaders techniques, de les aider à optimiser leurs projets et leurs processus de travail tout en les sensibilisant aux meilleures pratiques. Notre équipe est sollicitée pour résoudre des problèmes complexes nécessitant un niveau d’expertise sur la plateforme Unity que seule Unity peut offrir.
À plus long terme, vous deviendrez un expert technique bien établi au sein de Unity. De nombreuses possibilités s’offrent à vous, y compris entreprendre une recherche personnelle, donner des présentations à des conférences, former des clients et des collègues, de même que guider la direction de Unity en prodiguant vos commentaires et vos conseils à nos équipes de recherche et développement.
Ce poste peut nécessiter des déplacements périodiques auprès des client(e)s et d’autres bureaux Unity, principalement en Amérique du Nord et généralement durant les jours de semaine. Vous devrez voyager soit très occasionnellement, soit jusqu’à 30 % du temps, selon vos intérêts et responsabilités.
Ce que vous allez faire
- Travailler avec les clients sur une base régulière pour les conseiller à court terme sur la façon de résoudre leurs problèmes de rendement et d’améliorer leurs processus existants, notamment en effectuant des visites sur place et virtuelles
- Établir des relations étroites avec les équipes de développement internes de Unity et leur fournir des cas d’utilisation et une rétroaction de la part des clients
- Résoudre les problèmes, communiquer et éduquer nos clients de façon efficace, tant à distance que dans leurs bureaux
- S’intégrer aux équipes de client(e)s externes afin de développer des applications et des outils interactifs
Ce que nous recherchons
- Capacité à développer et à déboguer du code écrit dans un vaste répertoire de code source multithread en C# ou C++, en utilisant un moteur multi-plateforme (p. ex. Unity, Unreal ou un moteur maison)
- Connaissance de la façon de profiler, d’analyser et d’améliorer la performance, des limitations de bas niveau aux décisions architecturales de niveau élevé
- Une expérience en matière de réalisation de plusieurs jeux ou d’autres applications interactives en temps réel, dont une compréhension robuste des cycles de vie du développement logiciel
- Une maîtrise de l’anglais écrit et parlé, ainsi que la capacité de guider les client(e)s en communiquant clairement des idées et des connaissances techniques au moyen de rapports écrits
- Une aisance à plonger dans des domaines qui ne relèvent pas de votre expertise pour mieux aider nos clients
Vous avez peut-être également
- Une expérience dans l’organisation de formations et de conférences spécialisées, ainsi que dans la rédaction d’articles et de documents techniques
- Une connaissance approfondie de la programmation graphique et une expérience dans l’écriture de nuanceurs.
Information supplémentaire
- Le support à la relocalisation n’est pas disponible pour ce poste
- Un visa de travail ou un parrainage de l’immigration n’est pas disponible pour ce poste
La vie chez Unity
Nous offrons une large gamme d’avantages visant à soutenir le bien-être de nos employé(e)s et favoriser l’équilibre entre vie professionnelle et vie personnelle. Vous pouvez en lire davantage sur notre .Unity [NYSE: U] est la principale plateforme pour créer et développer des jeux ainsi que des expériences interactives. Des créateurs, allant du développeur de jeux aux artistes en passant par les architectes, les concepteurs automobiles, les experts en infrastructure, les cinéastes et plus encore utilisent Unity pour donner vie à leur imagination à travers plusieurs plateformes, notamment mobile, PC et console ainsi que l’informatique spatiale.
Au quatrième trimestre 2024, plus de 70% des 1000 jeux mobiles les mieux classés ont été réalisés avec Unity, et en 2024, les applications créées avec Unity ont enregistré en moyenne 3,7 milliards de téléchargements par mois. Pour plus d’informations, veuillez consulter le site .
Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Si vous êtes en situation de handicap ou avez des besoins spécifiques nécessitant des aménagements pour que votre entretien se déroule dans les meilleures conditions, nous vous invitons à remplir afin de nous en informer et que nous puissions faire le nécessaire.
Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.
Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.
La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour et les . Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.
The opportunity
The Unity Customer Success Consulting team is a group of highly skilled Software Developers and Technical Artists with deep expertise in the Unity platform, whose main goal is to help our customers improve their projects and internal workflows and assist them in the resolution of very challenging technical problems. In order to do this, we provide a series of short-term and long-term consulting services which can range in duration from one week to three months and beyond.We’re looking for developers who want to share their expertise with our customers and help them achieve their goals. Our customer base spans the video games, media and entertainment (M&E), and manufacturing industries. If you're technically skilled, customer-focused, and are not afraid of constantly being pushed out of your comfort zone, this job will suit you.
This position involves visiting our customers and, by collaborating directly with their technical leaders, helping them optimize their projects and workflows while also educating them on best practices. Our team is asked to resolve challenging problems requiring a level of expertise in the Unity platform that only Unity can help with.
In the longer term, you'll become an established technical expert within Unity. You can pursue opportunities including personal research, speaking at conferences, delivering training to customers and colleagues, and guiding Unity's direction by providing feedback and advice to our R&D teams.
This role may involve periodic travel to customers and other Unity offices, primarily within North America and usually during weekdays. You will be asked to travel either very occasionally or up to 30% of the time depending on your interests and responsibilities.
What you'll be doing
- Work with customers on a regular basis for short-term consultations and give them advice on how to resolve their performance issues and improve their existing workflows, including on-site and remote visits
- Build close relationships with Unity's internal development teams and provide customer feedback and use cases to them
- Efficiently solve problems, communicate, and educate our clients, both remotely and on-site at their offices
- Become embedded with external customer teams to develop interactive applications and tools
What we're looking for
- Ability to develop and debug code written in a large multithreaded C# or C++ codebase, using a multi-platform engine (e.g. Unity, Unreal, in-house)
- Knowledge on how to profile, analyze, and improve performance, from low-level limitations to high-level architectural decisions
- Experience in shipping multiple games or other real-time interactive applications, including a solid understanding of software development lifecycles
- Fluency in written and spoken English, and able to guide customers by clearly communicating ideas and technical knowledge via written reports
- Comfortable diving into areas outside of their expertise in order to help our customers
You might also have
- Experience in delivering training/technical talks and writing technical articles/documentation
- Deep graphics programming knowledge and experience writing shaders
Additional information
- Relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position
Life at Unity
We offer a wide range of benefits designed to support employees' well-being and work-life balance. You can read more about them on our .Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit .
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
Your privacy is important to us. Please take a moment to review our and . Should you have any concerns about your privacy, please contact us at DPO@unity.com.
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Amazon Software Development Engineer Sponsored Products Brands Canada, Ontario, Old Toronto
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Key job responsibilities
• Design and develop a state-of-the-art Agentic service platform using Gen AI/ML technologies that provide consistent, well-reasoned outcomes for advertiser guidance in a secure & reusable architecture, delivering low latency and secure advertiser experiences
• Optimizing for operation costs at scale through efficient resource utilization, token consumption and memory footprint at scale.
• Collaborate with cross-functional teams to integrate AI-driven solutions across our advertising ecosystem
• Pioneer new approaches to conversational AI and natural language interactions in advertising
• Shape the future of how businesses connect with customers through AI-powered advertising
• Create scalable systems that process millions of data points to deliver hyper-personalized ad experiencesWhat we're looking for:
• Passionate about Generative AI, Large Language Models, and their real-world applications
• Strong software engineering skills with experience in distributed systems and cloud technologies
• Creative problem-solver who thrives in ambiguity and loves tackling complex challenges
• Track record of delivering innovative solutions that drive business impact
• Enthusiasm for staying current with the rapidly evolving AI landscape
A day in the life• Highly analytical: You solve problems in ways that can be backed up with verifiable data. You focus on driving processes, tools, and statistical methods which support rational decision-making.
• Team obsessed: You help the team achieve outstanding results. You foster the creative atmosphere to let engineers innovate, while holding them accountable for making smart decisions and delivering results.
• Humbitious: You’re ambitious, yet humble. You recognize that there’s always opportunity for improvement and use introspection and feedback from teammates and peers to raise the bar for your team.
• Engaged by ambiguity: You're able to explore new problem spaces with unique constraints and thus non-obvious solutions; you’re quick to identify any gaps in the team and the right person to fill them to best deliver value to customers
• Passionate for staying current with the latest developments in AI technologies and applying those insights to real-world product challengesWhy join us?
• Be part of a team that's defining the future of AI in advertising
• Work on projects with massive scale and impact, reaching millions of businesses and consumers
• Collaborate with world-class AI researchers and engineers
• Access to cutting-edge AI technologies and resources
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Proven experience shipping Gen AI-powered features at scale from pilot to production and a deep understanding of AI trust and safety considerations
Amazon Software Development Engineer II Canada, British Columbia, Vancouver
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Key job responsibilities
• Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
• Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
• Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
• Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
• Design and code the right solutions starting with broadly defined problems.
• Work in an agile environment to deliver high-quality software.
A day in the lifeWhat We Do
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon Business Intelligence Engineer Global Delivery Canada, British Columbia, Vancouver
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ABOUT THIS ROLE
As a Security Engineer at Audible you will advocate for information security throughout all our software development and business processes. You will work with other Security Engineers, Application Developers, System Engineers, and Business Stakeholders to protect our customers and Audible’s business.
As a Senior Security Engineer, you will...
- Contribute to designing, implementing, and executing security review and test methodologies for recurring testing of critical production services- Conduct design review, threat modeling, security review, and penetration testing on production systems
- Scope and perform penetration testing and vulnerability research on complex proprietary software and hardware- Prepare and present detailed, written technical information for internal and external audiences
- Participate in third party security risk assessments and due diligence (including helping to secure third-party integrations and partnerships)
ABOUT AUDIBLE
- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience
- Bachelor's degree in computer science or equivalent
- Bachelor's degree in a STEM field (Science, Technology, Engineering, Mathematics), or experience in IT Security
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Knowledge of industry-based security vulnerabilities and remediation techniques
- Experience in scripting, programming, and security code reviewing in a common programming language (non-internship)
- Experience in troubleshooting systems issues, analyzing logs, or automating basic tasks using command line tools (non-internship experience)
Preferred Qualifications
- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience
- Knowledge of command line tools to troubleshoot protocols, analyze log outputs, or automate basic tasks
- Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP
- Knowledge of networking protocols, to include HTTP(S), DNS, and TCP/IP
- Experience with AWS products and services
- Experience with programming languages such as Python, Java, C++
- Experience in scripting, programming, or security code reviewing in a common language, such as Python, Java, or C++
- Experience performing security activities across one or more phases of the software development lifecycle (SDLC), such as security design review, threat modeling, secure code review, and security testing
Amazon Associate Delivery Consultant - Data Analytics Canada, Ontario, Old Toronto
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The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• 2+ years implementing cloud architecture
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 2+ years experience with one of the following programming languages/technologies: Java, Python, Ruby, Node.js, C, or C++
Preferred Qualifications
• AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• 2+ years implementing Data platforms
• Hands on experience with building data or machine learning pipeline
• Experience with one or more relevant tools (SQL, PostgreSQL, Data lake, DynamoDB, Hadoop)
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We, at Flywire, are seeking a
Payment Experience Associate I .
Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.
As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.
You will
- Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
- Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
- Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
- Conduct daily follow-up with previously unresolved requests.
- Handle escalations from Associate I, ensuring customer satisfaction.
- Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
- Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
- Be inspired to take initiative in new projects that contribute to the greater success of the business.
- Support in training new team members as needed and guide Associate I in best practices.
- Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
- Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
- Have fun while working hard with a goal-oriented team.
Here’s What We’re Looking For:
General
- Business proficiency in English and French.
- 3 years of experience in customer support, a background in banking or payments is a plus.
Communication
- Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
- Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
- Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.
Knowledge & Application
- Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
- Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.
Problem Solving
- Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
- Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.
Data Analysis
- Collects and reports customer feedback, identifying recurring themes and issues.
- Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
- Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.
Projects
- Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
- Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
- Assists in the training and support of newer team members as needed.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
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