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Flywire Payment Experience Associate I French Speaker Canada, Quebec

Limitless High-tech career opportunities - Expoint
Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. Address complex customers' questions and concerns by phone, chat,...
Description:

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a
Payment Experience Associate I .

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will

  • Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
  • Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
  • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
  • Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
  • Conduct daily follow-up with previously unresolved requests.
  • Handle escalations from Associate I, ensuring customer satisfaction.
  • Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
  • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
  • Be inspired to take initiative in new projects that contribute to the greater success of the business.
  • Support in training new team members as needed and guide Associate I in best practices.
  • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
  • Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
  • Have fun while working hard with a goal-oriented team.

Here’s What We’re Looking For:
General

  • Business proficiency in English and French.
  • 3 years of experience in customer support, a background in banking or payments is a plus.
  • Ability to work business hours aligned with the Eastern Time zone

Communication

  • Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
  • Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
  • Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.

Knowledge & Application

  • Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
  • Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.

Problem Solving

  • Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
  • Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.

Data Analysis

  • Collects and reports customer feedback, identifying recurring themes and issues.
  • Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
  • Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.

Projects

  • Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
  • Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
  • Assists in the training and support of newer team members as needed.

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-remote

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19.11.2025
EY

EY Tax Law - Litigation Associate Calgary Canada, Alberta, Calgary

Limitless High-tech career opportunities - Expoint
Assisting clients in responding to federal and provincial audits; advising clients on the tax dispute resolution process; preparing notices of objection and written representations to the federal and provincial tax...
Description:

Your key responsibilities

The successful candidate will be involved with all aspects of tax advisory and tax controversy. Responsibilities include:

  • Assisting clients in responding to federal and provincial audits; advising clients on the tax dispute resolution process; preparing notices of objection and written representations to the federal and provincial tax appeals divisions; and assisting with the litigation of tax appeals before various courts.
  • This role also includes assisting with the preparation of legal opinions with respect to the tax consequences of transactions and performing post-transaction audits for tax efficacy and litigation risk.

Skills and attributes for success

  • The ability to work collaboratively in a fast-paced, collegial, dynamic team-oriented environment
  • Strong oral and written communication skills
  • Sound professional judgement and a high level of professionalism

To qualify for the role you must have

  • 1 to 5 years of tax litigation and controversy experience gained at a leading law firm
  • Superior academic credentials and strong tax technical skills and a genuine interest in tax and tax policy
  • The candidate must also be a member in good standing of a Canadian Bar

What we offer

When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:

  • $5,000 per year for mental health support benefits
  • Wellbeing benefit of $1,200/year

Discover how, when and where you can work at

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19.11.2025
EY

EY Business Transformation - Senior Manager Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Lead multiple client engagements – Manage and lead the delivery of small and large / complex client engagements including overseeing planning, execution, stakeholder management and delivering strategic outcomes. Provide subject...
Description:

Our engagements span from strategic assessments, target operating model designs, system / vendor selections, technology and data architecture design and implementation support of mid to large scale transformation opportunities

Your key responsibilities

  • Lead multiple client engagements – Manage and lead the delivery of small and large / complex client engagements including overseeing planning, execution, stakeholder management and delivering strategic outcomes
  • Provide subject matter guidance to team members based on experience and knowledge of the CCSB industry
  • Business & practice development – Assist the partner and the team by leading and managing business development initiatives including developing proposals and scoping documents, and proactively building relationships with clients and peers at EY.
  • Team management – Support people development through activities such as recruitment, mentoring and counsellor programmes
  • Account management & Financials – Oversee engagement financials to maintain profitability, and efficient resource allocation as well as maintain compliance with internal risk and oversight procedures

Skills and attributes for success

  • Bring CCSB industry knowledge and experience (e.g., Front-to-back capabilities and value chain, understanding of CCSB technology vendor landscape and service providers)
  • Proven delivery leadership and people leadership roles in CCSB projects
  • Strong written and verbal communication skills for report writing and client presentations
  • Structured approach to critical problem solving
  • The ability to lead and supervise project teams in a collaborative environment, to provide valuable insight and high-impact solutions to client issues.
  • A high level of motivation and a self-starting attitude and an ability to think outside of the box and thrive on new challenges

To qualify for the role you must have

  • A successful track record leading projects (10 years+) in CCSB Banking, CCSB Credit, Treasury Management, Transaction Banking and/or Client Front Office, gained through experience working at a financial services company, a top tier consulting firm, a specialist financial services consultancy, or an CCSB technology or service provider
  • Experience of leading sales collateral such as proposal responses
  • Strong business writing, presentations and stakeholder management skills
  • People coaching and mentoring experience
  • Extensive experience of project and programme delivery
  • Deep understanding of current market trends in the CCSB industry and subject matter expertise

Ideally, you’ll also have

  • CCSB Lending/Credit experience across the credit lifecycle (e.g. sales/origination, underwriting, fulfillment, servicing, loan accounting, monitoring, and default)
  • Consulting experience with a Big 4 firm or large global financial institution
  • Knowledge of KYC, AML, and other applicable compliance regulations
  • Channel (branch, online, mobile, contact center, relationship manager) transformation experience
  • Experience with operating model design to define target state business, operations, technology, and control partner functions
  • Experience in core platform transformation to support the changing business and regulatory landscape, enabling the realization of strategic business priorities including improved client experience,
  • market expansion and easier partner/correspondent banking integration
  • Experience in design, testing, and implementation of technology-enabled solutions
  • Experience in vendor assessment, selection, and transformation
  • Experience in capability maturity model planning, roadmap development and investment prioritization for large-scale, strategic, and transformative initiatives
  • Knowledge of workforce readiness, mobilization, and sales force effectiveness

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
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19.11.2025
EY

EY Senior Associate Resource Management Canada, British Columbia, Vancouver

Limitless High-tech career opportunities - Expoint
Responsible for staffing of all level resources as well, maintaining Retain with client bookings and resource projections. Maintain databases regarding client data, staff preferences, skills and restrictions as required. Produce...
Description:

The RM Senior provides functional support to the Sub-Service Line (SSL) RM Lead. This role will provide coverage and support to our
GCR Tax Group.

The Resource Management (RM) Senior is a member of the Tax Canada Resource Management team, contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements. The Senior Associate will develop and facilitate timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyse utilization data and deployment information and participate in developing and facilitating resource deployment strategies.

Your key responsibilitiesAs an RM Senior, you will be responsible for the deployment; development; and capacity management of the client-serving professionals of your local group. You will support the Resource Management strategy to effectively deploy Tax client-serving professionals and provide them with meaningful career experiences. You will be working regularly with Partners, senior leadership, and theLead to support the client serving professionals.

  • Responsible for staffing of all level resources as well, maintaining Retain with client bookings and resource projections
  • Maintain databases regarding client data, staff preferences, skills and restrictions as required
  • Produce weekly communications including general forecasting, availability and capacity management reporting as required
  • Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
  • Audit Retain regularly for accuracy
  • Build strong relationships with Partners and senior leadership to ensure staffing demands are being met. Provide regular reporting and updates to leaders in the practice to help solve staffing challenges
  • Assist with annual planning process - incl. data input to planning tool as directed by RM team leaders
  • Communicate regularly with RM and practice managers on status of staffing requirements and issues
  • Identify over/under utilized individuals and bring to attention of RMS as required.
  • Identify conflicts and resolve or escalate
  • Support SSL RM Lead in addressing complex scheduling assignments.
  • Confirm resource independence prior to client bookings where applicable
  • Assist with the creation/maintenance of accurate personnel and client project schedules.
  • Communicate regularly with Resource Management team on the status of staffing requirements
  • Demonstrate effective teaming with Tax and cross service line RM team(s) by proactively/creatively responding to requests.
  • Participate in the orientation of new hires by providing an overview of the Resource Management function and operating model
  • Partner with the Tax Talent Team (i.e. HR) on Head Count and Performance Management initiatives
  • Work with peers across the Canadian Tax RM team to share resources and leading practices
  • Involved in ad hoc projects as required

Skills and attributes for success

  • Strong analytical skills, with meticulous attention to detail
  • Very strong written and verbal communication
  • Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
  • Strong problem-solving skills
  • Outstanding teamwork and interpersonal skills
  • 1-3 years of relevant work experience
  • Advanced Microsoft Excel skills
  • Bachelor's degree, or equivalent work experience

What we offer you

The salary range for this job in British Columbia is $65,600to $98400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

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19.11.2025
EY

EY Vancouver - Attorney US Business Immigration Canada, British Columbia, Vancouver

Limitless High-tech career opportunities - Expoint
Manage the execution of the pursuit process, including the critical path, timeline, strategic communications process, and interdependencies on the firm’s largest and strategically significant pursuits. Assess the competitive landscape and...
Description:

Role purpose

You will provide strategic and tactical support to pursuit teams in delivering high-quality pursuit materials, including coordination. You will assist in proposal development, manage timelines, and contribute to strategic communications that help EY win new business.

Core responsibilities

  • Manage the execution of the pursuit process, including the critical path, timeline, strategic communications process, and interdependencies on the firm’s largest and strategically significant pursuits.
  • Assess the competitive landscape and help develop a differentiated win strategy focused on client priorities while protecting EY’s interests.
  • Develop a relationship map and tactics to navigate the client buying process.
  • Consult with Partners, Client Executives, and BD leadership to develop and implement pursuit materials designed to achieve specific results.
  • Collaborate with the extended pursuit team to define, package, and articulate a compelling client offer across the scope.
  • Provide ongoing proposal strategy and support, including planning the storyline/key messages and preparing the extended team for orals.
  • Be responsible for the development of all client-facing, written deliverables (e.g., meeting documents, proposals, presentations) that adhere to the firm's style guide in collaboration with the Creative Designer for design and formatting.
  • Author original content when critical and/or necessary (e.g., cover letter, executive summary) and leverage relevant firm resources to source non-critical, boilerplate content when appropriate.
  • Build collaborative relationships with pursuit teams, including Service Line, Account, and Business Development leaders as well as Senior Managers, Managers, and Staff.
  • Manage multiple proposals/priorities simultaneously.

Required experience and skills

  • 4+ years of relevant experience in business development, marketing, or project management.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office, especially PowerPoint and Word.
  • Ability to manage multiple priorities and meet deadlines.
  • Detail-oriented with strong organisational skills.
  • Must be able to operate in a fast-paced, deadline-driven environment.
  • Solution-oriented with the ability to make sound recommendations and decisions.
  • Self-motivated, resourceful, and able to work on one's own initiative with limited supervision.

Nice to have

  • Experience in professional services is an asset.
  • APMP, PMP certification is considered advantageous.
  • Bachelor’s degree in Language, Communications, Marketing, or Business; a graduate degree or equivalent experience is preferred.

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19.11.2025
EY

EY Attorney - US Business Immigration Montreal Canada, Quebec, Montreal

Limitless High-tech career opportunities - Expoint
Utilize your technical legal and procedural understanding of U.S. business immigration law - including PERM, NIV and IV law - and effectively apply this knowledge to client situations. Prepare, review,...
Description:

Key responsibilities

As an Attorney, you will join our U.S. Business Immigration team. You will manage the delivery of challenging U.S. business immigration services and contribute to developing solutions for our diverse clients. You will provide not only technical legal expertise, but also proactive and strategic business solutions that are in line with the needs of our clientele.

Skills and attributes

  • Utilize your technical legal and procedural understanding of U.S. business immigration law - including PERM, NIV and IV law - and effectively apply this knowledge to client situations.
  • Prepare, review, and submit non-immigrant, immigrant, and PERM applications in a high-volume environment.
  • Manage client deliverables and expectations and demonstrate an ability to effectively execute on competing priorities.
  • Facilitate the legal movement of employees across borders for business travel.
  • Manage law clerks and other client service team members.
  • Be an active member of our US immigration practice in implementing best practices.

Qualifications

  • JD along with admission to any U.S. state bar.
  • Basic knowledge of U.S. immigration preferred.
  • Excellent managerial, organizational, and verbal/written communication skills.
  • Ability to provide not only technical legal expertise, but also proactive and strategic business solutions that are in line with the needs of our clientele.
  • Excellent written and verbal French language skills and, because this role interacts with National and or Global clients, bilingualism in French and English is a definite asset.

Additional skills

  • The ability to work independently in a fast-paced, dynamic team-oriented environment.
  • Ability to multi-task and take on a variety of projects.
  • High level of professionalism to handle sensitive and confidential information.

What we look for


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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Limitless High-tech career opportunities - Expoint
Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. Address complex customers' questions and concerns by phone, chat,...
Description:

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a
Payment Experience Associate I .

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will

  • Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
  • Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
  • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
  • Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
  • Conduct daily follow-up with previously unresolved requests.
  • Handle escalations from Associate I, ensuring customer satisfaction.
  • Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
  • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
  • Be inspired to take initiative in new projects that contribute to the greater success of the business.
  • Support in training new team members as needed and guide Associate I in best practices.
  • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
  • Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
  • Have fun while working hard with a goal-oriented team.

Here’s What We’re Looking For:
General

  • Business proficiency in English and French.
  • 3 years of experience in customer support, a background in banking or payments is a plus.
  • Ability to work business hours aligned with the Eastern Time zone

Communication

  • Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
  • Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
  • Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.

Knowledge & Application

  • Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
  • Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.

Problem Solving

  • Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
  • Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.

Data Analysis

  • Collects and reports customer feedback, identifying recurring themes and issues.
  • Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
  • Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.

Projects

  • Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
  • Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
  • Assists in the training and support of newer team members as needed.

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-remote

Show more
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Business Associate job opportunities in the Canada area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.