Business Associate jobs in Canada
Flywire Payment Experience Associate I Canada, Quebec
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We, at Flywire, are seeking a
Payment Experience Associate I .
Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.
As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.
You will
- Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
- Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
- Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
- Conduct daily follow-up with previously unresolved requests.
- Handle escalations from Associate I, ensuring customer satisfaction.
- Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
- Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
- Be inspired to take initiative in new projects that contribute to the greater success of the business.
- Support in training new team members as needed and guide Associate I in best practices.
- Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
- Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
- Have fun while working hard with a goal-oriented team.
Here’s What We’re Looking For:
General
- Business proficiency in English and French.
- 3 years of experience in customer support, a background in banking or payments is a plus.
Communication
- Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
- Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
- Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.
Knowledge & Application
- Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
- Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.
Problem Solving
- Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
- Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.
Data Analysis
- Collects and reports customer feedback, identifying recurring themes and issues.
- Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
- Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.
Projects
- Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
- Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
- Assists in the training and support of newer team members as needed.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-remote
These jobs might be a good fit
F5 Business Development Rep Canada, Quebec
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Ultimately, you will boost sales and contribute to our long-term business growth.
Professional Background:
Minimum of 1 year of hands-on experience in a sales related role (inbound or outbound), with a strong interest in building a career in sales.
Proven track record in leadgeneration, prospectingefforts to new markets using market research and data analysis, cold calling and developing sales pipelines.
Demonstrated ability to consistently achieve or surpass sales objectives.
Product knowledge to effectively communicate value propositions and address prospect objections.
Core Skills & Attributes:
Proficiency in English with excellent verbal and written communication skills.
Highly driven and goal oriented with a proactive mindset.
Excellent interpersonal skills, particularly in handling objections and maintaining effective follow ups.
Quick to learn and able to understand technical products and solutions efficiently.
Technical Skills:
Ability to operate within the F5 CRM System and other sales tools. Proficient with using the BDR specific tech stack such as Salesforce.
Comfortable using sales tools like LinkedIn SalesNavigator, Outreach.io,or Groove.
Career Development:
Eagerness to engage in continuous learning and ongoing professional growth.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Amazon Business Intelligence Engineer Global Delivery Canada, British Columbia, Vancouver
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ABOUT THIS ROLE
As a Security Engineer at Audible you will advocate for information security throughout all our software development and business processes. You will work with other Security Engineers, Application Developers, System Engineers, and Business Stakeholders to protect our customers and Audible’s business.
As a Senior Security Engineer, you will...
- Contribute to designing, implementing, and executing security review and test methodologies for recurring testing of critical production services- Conduct design review, threat modeling, security review, and penetration testing on production systems
- Scope and perform penetration testing and vulnerability research on complex proprietary software and hardware- Prepare and present detailed, written technical information for internal and external audiences
- Participate in third party security risk assessments and due diligence (including helping to secure third-party integrations and partnerships)
ABOUT AUDIBLE
- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience
- Bachelor's degree in computer science or equivalent
- Bachelor's degree in a STEM field (Science, Technology, Engineering, Mathematics), or experience in IT Security
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Knowledge of industry-based security vulnerabilities and remediation techniques
- Experience in scripting, programming, and security code reviewing in a common programming language (non-internship)
- Experience in troubleshooting systems issues, analyzing logs, or automating basic tasks using command line tools (non-internship experience)
Preferred Qualifications
- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience
- Knowledge of command line tools to troubleshoot protocols, analyze log outputs, or automate basic tasks
- Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP
- Knowledge of networking protocols, to include HTTP(S), DNS, and TCP/IP
- Experience with AWS products and services
- Experience with programming languages such as Python, Java, C++
- Experience in scripting, programming, or security code reviewing in a common language, such as Python, Java, or C++
- Experience performing security activities across one or more phases of the software development lifecycle (SDLC), such as security design review, threat modeling, secure code review, and security testing
Amazon Associate Delivery Consultant - Data Analytics Canada, Ontario, Old Toronto
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The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• 2+ years implementing cloud architecture
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 2+ years experience with one of the following programming languages/technologies: Java, Python, Ruby, Node.js, C, or C++
Preferred Qualifications
• AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• 2+ years implementing Data platforms
• Hands on experience with building data or machine learning pipeline
• Experience with one or more relevant tools (SQL, PostgreSQL, Data lake, DynamoDB, Hadoop)
Google Business Data Scientist Forecasting Google Cloud Canada, Ontario, Waterloo
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- Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.
- 3 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis, or a relevant PhD degree.
- 3 years of experience in data science, with a focus on time series analysis and forecasting.
- Experience in causal inference, A/B testing, statistical modeling, or machine learning.
- Experience with a range of forecasting methods, from classical statistical models to machine learning approaches.
Preferred qualifications:
- 4 years of experience deploying and maintaining forecasting models in a live production environment.
- Experience with recent advancements in forecasting, such as foundation models (TimesFM) or deep learning approaches.
- Experience in a demand planning, contact center, or operational workforce management role.
- Ability to apply judgmental forecasting and incorporate qualitative business adjustments into model outputs, especially for new or unprecedented events.
- Familiarity with cloud platforms (e.g., Google Cloud Platform) and their AI/ML services (e.g., BigQuery, Vertex AI).
Amazon Associate Delivery Consultant A2C ProServe Shared Canada, Ontario, Old Toronto
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Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
Responsibilities:
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 2+ years implementing cloud architecture
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 2+ years experience with one of the following programming languages/technologies: Java, Python, Ruby, Node.js, C, or C++
- Strong verbal and written communication skills
Amazon Associate Delivery Consultant - AI/ML A2C ProServe Shared Canada, Ontario, Old Toronto
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The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• 2+ years implementing cloud architecture
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 2+ years experience with one of the following programming languages/technologies: Java, Python, Ruby, Node.js, C, or C++
Preferred Qualifications
• AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• 2+ years implementing Data platforms
• Hands on experience with building data or machine learning pipeline
• Experience with one or more relevant tools (SQL, PostgreSQL, Data lake, DynamoDB, Hadoop)
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We, at Flywire, are seeking a
Payment Experience Associate I .
Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.
As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.
You will
- Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
- Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
- Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
- Conduct daily follow-up with previously unresolved requests.
- Handle escalations from Associate I, ensuring customer satisfaction.
- Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
- Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
- Be inspired to take initiative in new projects that contribute to the greater success of the business.
- Support in training new team members as needed and guide Associate I in best practices.
- Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
- Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
- Have fun while working hard with a goal-oriented team.
Here’s What We’re Looking For:
General
- Business proficiency in English and French.
- 3 years of experience in customer support, a background in banking or payments is a plus.
Communication
- Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
- Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
- Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.
Knowledge & Application
- Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
- Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.
Problem Solving
- Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
- Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.
Data Analysis
- Collects and reports customer feedback, identifying recurring themes and issues.
- Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
- Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.
Projects
- Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
- Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
- Assists in the training and support of newer team members as needed.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-remote
These jobs might be a good fit
