Support Specialist jobs in Israel
Palo Alto Senior Technical Support Engineer Prisma Cloud Israel, Tel Aviv District, Tel Aviv-Yafo
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support on an as-needed basis
Your Experience
- Experience of minimum of 4 years in support roles
- Required experience with AWS, Azure, and/or GCP
- Knowledge in containers and Kubernetes concepts - Must
- Hands on troubleshooting containers and Kubernetes (Preferable)
- Experience using API
- Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
- Experience with Linux and Windows systems
- Excellent written and verbal communication skills
- Ability to work well is a diverse team environment
- Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
- Previous experience with Prisma Cloud or Cortex XDR (optional)
- Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
- Familiarity with information security concepts, such as CVE, CVSS, etc.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
All your information will be kept confidential according to EEO guidelines.
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Elementor Finance Information Systems Specialist Israel
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As a , you will own the end-to-end billing cycle and revenue operations, ensuring accuracy and efficiency across large-scale data. You’ll collaborate closely with CX, Legal, Finance, R&D, and Product teams to streamline processes and support decision-making. The role is highly systems-oriented, working mainly with to optimize billing, automation, and reporting.
Responsibilities
- Manage the end-to-end billing cycle, including invoice generation in NS, distribution, and reconciliation within NetSuite and Zuora .
- Investigate and resolve billing discrepancies and customer inquiries in a timely and professional manner.
- Collaborate with CX, legal and bookkeeping teams to ensure billing accuracy and compliance.
- Conduct month-end and year-end close activities related to billing and revenue recognition.
- Serve as a key user and administrator for our billing and financial systems, primarily NetSuite and Zuora .
- Maintain data integrity and accuracy across all relevant systems, with a focus on managing and validating large datasets .
- Identify and implement system enhancements and automations to improve efficiency and reduce manual effort for high-volume transactions.
- Develop and maintain documentation for billing processes and system procedures.
- Collaborate with R&D, IT and other departments on system upgrades, integrations, and new system implementations.
- Demonstrate strong systems awareness , understanding the interconnectedness of various platforms and data flows.
- Conduct comprehensive data analysis of billing trends, revenue metrics, and customer accounts, specifically with the ability to handle and interpret big volume of data.
- Generate regular and ad-hoc reports to support financial forecasting, operational insights, and strategic decision-making.
- Identify opportunities for process improvement and cost reduction through data-driven insights.
- Present findings and recommendations to stakeholders in a clear and concise manner.
- Actively research and explore emerging AI tools and technologies that could enhance billing efficiency, fraud detection, revenue assurance, or data analysis capabilities, particularly for large-scale data operations .
- Propose and, where appropriate, pilot new AI-driven solutions to optimize existing processes.
- 3-5 years of experience in a finance operations, or information systems role, preferably within a fast-paced environment.
- Demonstrated experience working with and managing large volumes of customer or transactional data
- Proven hands-on experience with NetSuite is essential.
- Strong practical experience with Zuora (or similar subscription billing platforms) - An Advantage.
- Excellent ability to perform robust data analysis using AI/BI tools
- Strong systems awareness and understanding of how different business systems integrate and impact financial operations.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Ability to work independently and collaboratively in a team environment.
- Excellent communication (written and verbal) and interpersonal skills.
- Proactive, curious, and eager to learn new technologies and processes.
- Experience with or a strong interest in exploring AI tools and their application in business processes.
- Experience with SQL or other querying languages- Optional
- Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
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Unity Global Support specialist Israel, Tel-Aviv District, Tel-Aviv
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- Provide technical support for both macOS and Windows computers.
- Work according to SLA’s and company IT policies.
- Manage your own ticket queue in our ticketing system.
- Maintain and update our knowledge base and internal IT resources.
- Deliver excellent customer support to employees worldwide.
- Strong problem-solving skills with technical issues and ability to learn new technologies.
- Hands-on experience with storage management.
- Familiarity with ITIL practices (certification is a plus).
- Ability to work with and manage IT ticketing systems.
- Proficiency in both oral and written communication (English & Hebrew).
- Experience working with both macOS and Windows environments.
- A strong “can do” attitude.
- Experience supporting meeting rooms and Zoom conference rooms.
- Advanced knowledge of ticketing systems and workflows.
- Additional IT certifications (e.g., Microsoft, Apple, Cisco).
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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Cyberark Customer Support Engineer Israel
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What you need to succeed:
- Hire, train and develop team members to align with company values, growth and business objectives
- Manage and motivate the direct team by correlating performance expectations to business goals – including guiding account planning, proposal development, consistent performance feedback, etc.
- Build a network of customer executive relationships (independently and along other team members) to grow programs leading to expansion opportunities and execute customer negotiations accordingly
- Work with local Value-Added Resellers: transfer knowledge and motivate their management and account executives; perform mutual marketing events
- Participate in quarterly review sessions with key partners and tech alliances in the region, where appropriate
- Perform biweekly meetings with the corresponding territory Solution Engineers, Customer Success and Professional Services Lead to assess the status of all existing accounts and expedite the rollout and upsale/cross-sale processes
- Work as a liaison for the team between Research & Development and Project Management, if needed in larger key accounts
- Be directly involved and influential in top opportunities, focusing sales efforts on large key accounts with the team
- Bachelor’s degree, Computer Science major, Certified Information Systems Security Professional certification or Master of Business Administration is preferred
- 5+ years of experience as an enterprise software sales executive in the region and a manager of teams, information security/network architecture experience is required
- Demonstrated ability to cultivate, qualify and close enterprise software agreements with the Fortune 1000
- Expert negotiation skills
- Proven ability to call on Fortune 500 C-Suite executives across multiple buying centers
- Strong verbal and written communication skills internally across various levels of the company and externally with customers/partners
- Above average organizational and planning skills
- Ability to accurately forecast up on behalf of the team/district
- Advanced proficiency in critical thinking and problem-solving
- Highly effective presentation skills
- Excellent analytical skills to translate market trends and sales data
- Experience working with the top Global Systems Integrators is preferred
- Sales engineering, programming and/or technical implementation/support experience is a plus
- Ability to travel at a rate of 30-40%
The salary range for this position is $150,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
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Cyberark Solution Sales Specialist Machine Identity- & Balkans Israel
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This role will cover Machine Identity Solutions in the UK and Irish market.
Please note that this is a hybrid role from Tuesday to Thursday based in our office in Barcelona.
Responsibilities:
- Proactively prospect new business opportunities with major accounts via cold call, email, prospecting tools, & marketing leads provided
- Cold call into major accounts to uncover potential contacts and set meetings
- Ability to understand and communicate CyberArk’s role in the privileged account security space
- Educate prospects/customers about terminology, features, and benefits of products in order to drive engagement
- Determine and understand a prospect company’s primary business issues to match a fitting solution
- Drive traffic to various online and offline events including (but not limited to) tradeshows, webinars, and seminars
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Ability to manage and track opportunities and pipelines in Salesforce
- Professionally represent yourself and CyberArk at all times to prospects, customers, and vendors
Qualifications
- 1-2+ years in sales/business development role, preferably selling software/technology solutions and managing the “cultivation” phase of the sales cycle
- Native English
- Cold calling experience in B2B or B2C lead-generating environments
- Background or experience in technology / information security / software selling
- Knowledge of CRM software (preferably Salesforce)
- Proven track record of success (should have made quota consistently)
- Creative problem-solving and strong interpersonal skills
- Ability to embrace the team culture approach
- Works well in a matrix organization
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Nvidia Technical Program Manager Enterprise Support Israel, North District
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- Israel, Yokneam
- time type
- Full time
- posted on
- Posted 9 Days Ago
- job requisition id
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.
You will work closely with technical support engineers, product specialists, and content teams to enhance the way knowledge is gathered, structured, and distributed across various platforms. Additionally, you will play a role in incorporating AI tools and automation to enhance knowledge management procedures.
What you'll be doing:
Manage and publish software release documentation and content in the customer support portal.
Review, edit, and publish knowledge base articles developed by technical support engineers.
Ensure consistency, quality, and technical accuracy of all published materials.
Partner with Product Management, Engineering, and Support teams to maintain up-to-date content for all major software versions.
Track and report on knowledge base metrics, usage trends, and content performance.
Drive AI tool integration and automation initiatives to improve knowledge creation and access workflows.
Lead or coordinate process improvement and documentation projects across teams.
What we need to see:
Bachelor’s degree in Computer Science, Information Systems, Technical Communications, or related field (or equivalent experience).
2–5 years of experience in technical program/content management, knowledge enablement, or support operations within a technology company.
Strong understanding of enterprise technologies such as networking, compute, or data center systems.
Excellent written and verbal communication skills with attention to detail.
Experience managing content in knowledge management or portal systems (e.g., Salesforce, ServiceNow, Confluence, SharePoint, etc.).
Proven ability to work cross-functionally and drive tasks to completion in a fast-paced environment.
Curious and tech-savvy: eager to learn new technologies and products quickly.
Great teammate: collaborative and encouraging, with strong interpersonal skills.
Positive and proactive: takes initiative, drives projects, and delivers results.
Organized and diligent: capable of handling multiple tasks at once.
Ways to stand out from the crowd:
While the above qualifications are essential, the following experiences will make you an exceptionally strong candidate:
Understanding of AI tools and their utilization in content creation or process streamlining.
Background in technical support or customer success organizations.
Experience in release management or documentation workflows for enterprise software.
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Gett Support Specialist Israel, Tel Aviv District, Tel Aviv-Yafo
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Responsibilities:
- Provide hands-on technical support for hardware, software, systems, and services across the organization.
- Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
- Troubleshoot and resolve issues in Windows and macOS environments.
- Manage user accounts and permissions in Microsoft Azure Active Directory.
- Set up and onboard new employees, including hardware provisioning and system access.
- Maintain IT asset inventory and ensure hardware/software is up to date.
- Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
- Assist in maintaining network infrastructure including Wi-Fi, switches, and firewalls.
- Escalate complex technical issues and follow through until resolution.
- Document technical procedures, solutions, and user interactions.
- Deliver excellent customer service and maintain a high level of user satisfaction.
- Be available for on-call support approximately once every three weeks, as part of the team’s shared responsibility for critical issues.
Requirements:
- 3+ years of hands-on experience in IT support within mid-to-large scale environments (400+ users).
- Deep knowledge of Microsoft Azure AD, including user management, permissions, roles, and group policies.
- Proven experience managing employee onboarding and offboarding processes, including hardware/software provisioning, access management, and deprovisioning.
- Proven knowledge and hands-on experience with SSO (Single Sign-On) solutions and proficiency with MDM platforms such as Intune, Jamf, or similar.
- Strong experience with Windows and macOS operating systems.
- Solid understanding of Google Workspace and Microsoft 365 administration.
- Familiarity with basic networking concepts (e.g. firewalls, switches, routing, Wi-Fi).
- Experience working with AI-based tools or platforms (e.g. AI assistants, automation bots, AI monitoring tools) – a strong advantage.
- Scripting or automation knowledge (e.g. Python) – an advantage.
- Exceptional troubleshooting and multitasking skills with a proactive mindset.
- Excellent interpersonal and communication skills – both written and verbal.
- Able to work independently, prioritize effectively, and remain calm under pressure.
- Relevant IT certifications (e.g. CompTIA, Microsoft, Apple, Cisco) – a plus.
- Fluent English – verbal and written proficiency is mandatory.
These jobs might be a good fit
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support on an as-needed basis
Your Experience
- Experience of minimum of 4 years in support roles
- Required experience with AWS, Azure, and/or GCP
- Knowledge in containers and Kubernetes concepts - Must
- Hands on troubleshooting containers and Kubernetes (Preferable)
- Experience using API
- Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
- Experience with Linux and Windows systems
- Excellent written and verbal communication skills
- Ability to work well is a diverse team environment
- Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
- Previous experience with Prisma Cloud or Cortex XDR (optional)
- Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
- Familiarity with information security concepts, such as CVE, CVSS, etc.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
All your information will be kept confidential according to EEO guidelines.
These jobs might be a good fit
