Support Specialist jobs in Israel
Gett B2B Retention Specialist- Maternity Leave Replacement Israel, Tel Aviv District, Tel Aviv-Yafo
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In this role, you will play a key part in strengthening relationships with our business clients, supporting their needs, and driving long-term engagement.
Key Responsibilities:
- Proactively contact customers who have stopped using our business services and rebuild relationships to encourage renewed activity.
- Provide clear, effective support to customers using our business portal and mobile application.
- Troubleshoot and resolve online or technical issues to ensure a seamless user experience.
- Increase the number of active business clients by promoting product adoption and consistent usage.
- Reduce client churn through strategic outreach and excellent customer care.
- Achieve monthly performance goals, including daily call quotas and overall retention KPIs.
- Deliver accurate daily statistics and performance insights to your manager
You will excel in this role if you possess:
- 1+ years of experience in B2B customer service or related roles.
- A strong execution mindset and the ability to deliver results consistently.
- The ability to work independently, manage time effectively, and meet targets.
- A positive attitude, high energy, empathy, and genuine customer-centricity.
- Excellent communication and customer-facing skills.
- The ability to quickly build trust and establish strong relationships with diverse customers.
- Fluent English, both written and verbal.
- A bachelor's degree.
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Applied Materials Customer support technician Israel, Tel Aviv District
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As a customer Support Technician at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components.
This is aphysically demanding positionthat often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Additionally, because this position generally involves working in a
clean room,it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Key Responsibilities:
The customer Support Technician provide support for complex systems, one of the most advanced in the world for the semiconductor industry, in Israel and abroad.
Install and implement multidisciplinary complex systems
Preventive maintenance and troubleshooting
Define, document and retain infrastructure and work processes
Work is located in Migdal Ha'Emek in a cleanroom environment
Work in shifts including nights and weekends
Transportation of activities Improvement in work processes.
Definition, documentation and preservation of infrastructures and work processes
Requirements:
Technician or Practical engineer in Electronics or Mechanics
Experience with electronic / mechanic equipment – advantage
Prior experience as technician or practical engineer – advantage
Willing to work in shifts
High level of English.
Service oriented, team player
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Cellebrite & Support Tier Israel, Center District, Petah Tikva
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Company Overview:
Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at , and find us on social media @Cellebrite.
Position Overview:
As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.
Key Responsibilities:
- Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
- Services supported:
- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
- Office 365,Intune, Active Directory, Okta.
- Network printers and printers server IP telephony, and conferencing equipment.
- Deep troubleshooting of hardware and software issues.
- Research, diagnose, troubleshoot, and identify solutions to end-user issues.
- Follow standard procedures for escalation of unresolved issues.
- On/Offboarding of employees and changes throughout their lifecycle.
- Supporting large company events remotely through Teams and in-person
- Conference Rooms: Troubleshooting and configuration.
- Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
- Service-oriented, self-motivated, and a team player.
- Willing to support users in standby/shifts globally.
- Excellent written and verbal communication skills in English and Hebrew.
- Willingness to learn new IT areas and aspects.
- ·Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
- Windows 10/11 workstations: Deploying and supporting Windows endpoints.
- MAC OS: Deploying and supporting Windows endpoints.
- Active Directory: Users, computers, and group management.
- Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
- Basic knowledge & troubleshooting of computer hardware.
- Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.
Advantages:
Knowledge and experience
:
- Linux OS.
- PowerShell.
- Windows Servers.
- DNS, DHCP.
- Jira and Confluence
- Intune
- Microsoft Entra
- Microsoft Azure
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Artlist SEO specialist Israel, Center District, Raanana
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Wake up for this:
- Develop, manage and optimize on/offsite strategies to improve organic search engine performance and set goals to ensure relevant results and a positive user experience.
- Monitor and optimize Google Search Console and a variety of SEO tools.
- Work with Development and Marketing teams to ensure correct implementation of SEO recommendations and best practices as well as understand areas of improvement.
- Stay up-to-date with the latest tools, trends and changes with SEO and major search engines.
- Strong technical SEO skills
- SEO expert with at least 5 years’ experience in an international company.
- Proven experience of growing a site to more than 100k visitors per month
- Experienced with a track record of successful SEO program execution.
- Strong with search ranking, optimization factors and key algorithm updates.
- AI & LLM Optimization - Optimize content for AI-driven search engines
- Apply prompt engineering and retrieval optimization to maximize brand visibility across AI- powered platforms.
- Proficient in web analytics software, keyword tools and SEO tools.
- Analytical and strategic thinker with the ability to interpret data and trends
- Familiar with HTML, CSS and JavaScript as they relate to SEO.
- Experienced with WordPress.
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Unity Global Support specialist Israel, Tel-Aviv District, Tel-Aviv
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- Provide technical support for both macOS and Windows computers.
- Work according to SLA’s and company IT policies.
- Manage your own ticket queue in our ticketing system.
- Maintain and update our knowledge base and internal IT resources.
- Deliver excellent customer support to employees worldwide.
- Strong problem-solving skills with technical issues and ability to learn new technologies.
- Hands-on experience with storage management.
- Familiarity with ITIL practices (certification is a plus).
- Ability to work with and manage IT ticketing systems.
- Proficiency in both oral and written communication (English & Hebrew).
- Experience working with both macOS and Windows environments.
- A strong “can do” attitude.
- Experience supporting meeting rooms and Zoom conference rooms.
- Advanced knowledge of ticketing systems and workflows.
- Additional IT certifications (e.g., Microsoft, Apple, Cisco).
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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West Pharma Support Student Israel, Center District
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Working closely with the local IT team, the role of the IT Support Student is having responsibility for developing and efficiently operating subsets of the site’s infrastructure and End User devices in line with corporate guidelines & procedures. Perform duties in line with best IT practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).
- Provide support for IT systems and End-Users in the facility, including, but not limited to: Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
- Assist with troubleshooting and problem determination/resolution
- Participate in local IT projects and coordinate roll-out of same on local site level
- Performs other duties as assigned based on business needs
- Professional attitude in maintaining a clean, orderly and safe work area
- Exemplary behavior in IT security related topics
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
- Compliance with all local site Environmental, Health and Safety regulations
- Compliance with all local site company policies, procedures and corporate policies
Education in Computer Science.
Any work experience with computers, servers, network and user account management.
- MS Windows Server and client administration, Active Directory and Office 365
- Network technologies and administration, VPN
- Remote assistance tools
- Mobile devices
- Effective communication, problem solving and analytical skills
- Good English
Any Microsoft, Cisco or Fortinet certification is preferred.
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Rapyd Help Desk specialist Israel
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Get the tools to grow globally at . Follow: , , ,
Responsibilities
- Provide IT support to users across multi-region environments and global teams.
- Manage users and permissions for cloud-based products.
- Deploy, support, and master the latest technologies.
- Handle onboarding and offboarding processes.
- Manage company computers and peripheral equipment.
- Administer and maintain business applications and systems.
- Minimum 2 years of experience as a Helpdesk Specialist in a cloud-based environment.
- Hands-on experience with Apple device MDM solutions such as Jamf, JumpCloud, or Kandji.
- Hands-on experience with Google Workspace (G Suite).
- Service-oriented, patient, and able to work independently.
- Fast learner with a proactive attitude.
- Solid understanding of computer systems, with experience installing and maintaining peripheral equipment.
- Knowledge of Atlassian products – an advantage.
- Basic scripting skills (PowerShell, Bash, or Python) – an advantage.
- Fluent in English.
- Good understanding of cloud environments – an advantage.
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Share
In this role, you will play a key part in strengthening relationships with our business clients, supporting their needs, and driving long-term engagement.
Key Responsibilities:
- Proactively contact customers who have stopped using our business services and rebuild relationships to encourage renewed activity.
- Provide clear, effective support to customers using our business portal and mobile application.
- Troubleshoot and resolve online or technical issues to ensure a seamless user experience.
- Increase the number of active business clients by promoting product adoption and consistent usage.
- Reduce client churn through strategic outreach and excellent customer care.
- Achieve monthly performance goals, including daily call quotas and overall retention KPIs.
- Deliver accurate daily statistics and performance insights to your manager
You will excel in this role if you possess:
- 1+ years of experience in B2B customer service or related roles.
- A strong execution mindset and the ability to deliver results consistently.
- The ability to work independently, manage time effectively, and meet targets.
- A positive attitude, high energy, empathy, and genuine customer-centricity.
- Excellent communication and customer-facing skills.
- The ability to quickly build trust and establish strong relationships with diverse customers.
- Fluent English, both written and verbal.
- A bachelor's degree.
These jobs might be a good fit
