Gett B2B Retention Specialist- Maternity Leave Replacement 

Israel, Tel Aviv District, Tel Aviv-Yafo 

421387915

In this role, you will play a key part in strengthening relationships with our business clients, supporting their needs, and driving long-term engagement.

Key Responsibilities:

• Proactively contact customers who have stopped using our business services and rebuild relationships to encourage renewed activity.
• Provide clear, effective support to customers using our business portal and mobile application.
• Troubleshoot and resolve online or technical issues to ensure a seamless user experience.
• Increase the number of active business clients by promoting product adoption and consistent usage.
• Reduce client churn through strategic outreach and excellent customer care.
• Achieve monthly performance goals, including daily call quotas and overall retention KPIs.
• Deliver accurate daily statistics and performance insights to your manager

You will excel in this role if you possess:

• 1+ years of experience in B2B customer service or related roles.
• A strong execution mindset and the ability to deliver results consistently.
• The ability to work independently, manage time effectively, and meet targets.
• A positive attitude, high energy, empathy, and genuine customer-centricity.
• Excellent communication and customer-facing skills.
• The ability to quickly build trust and establish strong relationships with diverse customers.
• Fluent English, both written and verbal.
• A bachelor's degree.