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Software Support Specialist High Tech Jobs

427 found
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Arbox

Online Support Specialist

Online Support Specialist

Israel

02.12.2021
A
Amdocs

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A
Amdocs

Software Engineering Specialist- PostgreSQl- Gurgaon

Software Engineering Specialist- PostgreSQl- Gurgaon

Israel, Raanana

02.12.2021
P
Personetics

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P
Perion

Customer Support

Customer Support

Israel

Yesterday
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Amazon

Support Associate

Support Associate

Israel, Tel Aviv-Yafo

05.12.2021
WD
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Administrative Support

Administrative Support

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02.12.2021
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Arbox

Online Support Specialist

Israel
Details
What your Arbox day will look like
  • Provide excellent, easy-to-understand support via our various support channels.
  • Communicate solutions clearly and effectively to clients.
  • Contribute and enrich our knowledge base.
  • Contribute to automating processes.
  • Build positive working relationships with our diverse customer base.
  • Identify and take ownership of support issues.
  • Maintain customers and update details in our CRM.
  • Maintain customer satisfaction and be the gatekeeper in order to minimize and prevent churn rates.
  • Communicate internally any data regarding client ticketing and prioritizing these tickets.
  • Be an efficient stakeholder to various teams such as “product” by sharing data regarding ideas, common requests, and troubleshooting issues.
Requirements
  • Experience in customer-facing roles for a SaaS or software company is desirable but not required
  • Excellent customer relationship skills
  • Strong levels of empathy and ability to really understand the customer’s world
  • Self-starter, problem-solver, high energy, adaptable, curious and excited to work in a start-up environment
  • Fluency in Hebrew and English is a must.
  • High technical skills.
  • Experience in the fitness industry and/or using Arbox Management System- a HUGE advantage
  • Experience using Arbox Management System- a HUGE advantage
  • Bring your spark 🙂
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