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Software Support Specialist High Tech Jobs
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Details
What your Arbox day will look like Requirements
- Provide excellent, easy-to-understand support via our various support channels.
- Communicate solutions clearly and effectively to clients.
- Contribute and enrich our knowledge base.
- Contribute to automating processes.
- Build positive working relationships with our diverse customer base.
- Identify and take ownership of support issues.
- Maintain customers and update details in our CRM.
- Maintain customer satisfaction and be the gatekeeper in order to minimize and prevent churn rates.
- Communicate internally any data regarding client ticketing and prioritizing these tickets.
- Be an efficient stakeholder to various teams such as “product” by sharing data regarding ideas, common requests, and troubleshooting issues.
- Experience in customer-facing roles for a SaaS or software company is desirable but not required
- Excellent customer relationship skills
- Strong levels of empathy and ability to really understand the customer’s world
- Self-starter, problem-solver, high energy, adaptable, curious and excited to work in a start-up environment
- Fluency in Hebrew and English is a must.
- High technical skills.
- Experience in the fitness industry and/or using Arbox Management System- a HUGE advantage
- Experience using Arbox Management System- a HUGE advantage
- Bring your spark 🙂
