Administrative Business Partner Google Cloud Hebrew English jobs in Israel

Highlights:

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

• Collaborate with engineers, product managers, and subject matter experts to document new features, updates, and cutting-edge technologies
• Design, develop, and maintain knowledge base articles that make complex topics easy to understand for our users
• Ensure that our documentation is clear, concise, and accurate, providing comprehensive resources for both technical and non-technical audiences
• Proactively update and improve existing documentation based on feedback, product changes, and industry trends
• Take ownership of documentation projects from start to finish, contributing to the continuous improvement of our documentation processes

• 3-5 years of experience in a technical writing or product documentation role, ideally in SaaS, cloud security, or a related field
• Outstanding writing and editing skills, with the ability to make complex topics accessible and engaging
• Strong collaboration and communication skills, with experience working with cross-functional teams (engineering, product, marketing, etc.)
• Self-motivated, independent, and driven to take ownership of projects while managing multiple tasks simultaneously
• Familiarity with cloud technologies, SaaS products, or cybersecurity is a big advantage
• Experience mentoring others or contributing to documentation planning and coordination is an advantage
• Experience with API documentation – an advantage
• A proactive attitude, always looking for ways to improve processes and content quality

• Be part of a well-funded, high-growth cloud security company with a stellar reputation
• Work in a hybrid environment, based in Tel Aviv, that supports flexibility and collaboration
• Join a young, energetic team that encourages innovation and creativity
• Opportunity to work on leading-edge products that shape the future of cloud security

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Recommend solutions and alternatives that align with customer needs and business objectives.
• Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
• Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.

Expected Qualifications:

• 1 year of relevant experience

Core Competencies for Virtual Representative, Customer Care

• Fluency in both Hebrew & English is required.
• Minimum of 1 year of relevant work experience in a customer-facing role (remote experience preferred).
• Technical Proficiency:Tech savvy, comfortable navigating multiple systems/tools simultaneously, fluent in Microsoft Office, able to self-troubleshoot basic tech challenges in real time.
• Communication Skills:Communicates clearly and simply, both in writing and speaking. Speaks with confidence, adapts tone to the customer, and actively listens to capture the full picture.
• Customer-Centric Mindset:Demonstrates empathy, patience, and professionalism — even in stressful situations. Builds rapport quickly and strives for first-contact resolution and high satisfaction.
• Resilience:Remains calm under pressure, handles challenging interactions with professionalism, and continues to deliver top-notch support.
• Feedback & Learning:Eager to learn, open to continuous feedback, and quick to adapt to new processes or systems.
• Accuracy & Detail Orientation:Works carefully in tools and systems, ensuring reliable records and consistent quality.
• Reliability:Respects schedules, meets commitments, and supports teammates by being dependable and accountable.
• Collaboration in a Remote Team:Proactively communicates with team leads and peers, shares updates, flags issues, and engages positively in virtual meetings and discussions.
• Time Management & Prioritization:Manages workload, breaks, and schedule efficiently, prioritizing tasks based on urgency and impact.
• Problem-Solving & Critical Thinking:Analyzes issues, applies sound judgment, escalates appropriately, and stays flexible when things change.
• Decision-Making:Acts confidently within policy guidelines, balancing customer satisfaction with operational efficiency.
• Adaptability:Adjusts quickly to shifting priorities or new procedures, stays solution-focused, and maintains professionalism in high-volume periods.
• Ethics & Integrity:

Our Benefits:

Any general requests for consideration of your skills, please

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Engineer on the Data Classification team, you’ll design and development of scalable solutions that help customers understand and protect their data. You’ll work across the full product lifecycle- design, implementation, testing, and deployment—while collaborating with cross-functional teams to ensure seamless integration. Beyond your own contributions, you’ll raise the bar for those around you, driving innovation, mentoring teammates, and pushing for continuous improvement.

Your Impact

• Develop solutions for data security and classification using Rust, Python & Golang
• Contribute to feature development (design, implementation, testing, deployment)
• Collaborate with cross-functional teams for product and infrastructure integration
• Innovate solutions for high-scale data operations
• Serve as a leader, improving the work of others
• Generate ideas and participate in brainstorming
• Identify and push for team improvements

Your Experience

• BSc in Computer Science with 5+ years, or MSc with 3+ years, or equivalent military experience
• Experience with systems-level languages (C++, C, Go, etc.)
• Deep understanding of memory management
• Strong understanding of application and OS interaction
• Experience with multi-threaded and multi-process development with a performance focus
• Familiarity with CI/CD pipelines and cloud infra - Have the ability to “make stuff work" on top of writing good code

Advantages

• Experience in Rust - Big advantage
• Python/Go experience
• Comfortable with Regex & Character encodings
• Experience with applications running remotely at scale
• Familiarity with Cyber Technologies, Information Security and Software Security, etc

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.