Jobs at Yotpo in United States, New York

In this role, you’ll be instrumental in fostering strong client relationships, understanding their needs, and ensuring their success with Yotpo products. Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and satisfaction.

How You’ll Make An Impact

• Showcase your deep understanding of retail, ecommerce, the Shopify ecosystem, and D2C while consulting with marketing and operational leaders to help them optimize for acquisition, retention, and LTV
• Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult on their business challenges and objectives
• Responsible for driving the customer to a high value threshold during and after onboarding and getting the merchant bought in on a path to value.
• Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realization and expansion opportunities
• Leverage performance metrics and analytics: drive feature adoption, optimize programs, and understand & achieve client goals.
• Ensure all customers are achieving value and according to project plans and timeline.
• Strategic problem solver who can identify opportunities to streamline the value realization process and build new playbooks to help our customers achieve their goals.
• Proactively identifies potential challenges and recommends viable solutions to internal challenges or roadblocks.
• Be the voice of your customers by advocating internally for solutions to boost long-term customer value.
• Conduct regular business reviews and workshops that will empower clients to maximize the full potential of our platform
• Build and nurture strong relationships with key stakeholders including decision-makers / executive buyers
• Collaborate closely with internal teams, including sales, product, and marketing to inform product development and strategic decisions
• Quarterback internal initiatives that directly impact the success of our business and our business partners
• Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical
• Be a force in the ecosystem as a highly visible Yotpo ambassador, partnering not only with clients, but agencies, technology partners, and leading ecommerce platforms
• Help customers migrate their email service provider (ESP) to Yotpo’s email product

About You

• You are an ecommerce marketing expert in ecommerce who wants to bring your knowledge and skills to a group of ecom customers
• Ambitious: You are motivated by the company’s growth and success, which is intrinsically your growth and success
• Take ownership: You don’t stop until your customers are engaged and successful
• Stamina: You have a fervor for embracing change and evolving with the organization
• Collaborator: You are curious about your business partners’ work and leverage them for the outcomes you need, too
• Winning mindset: You’re tenacious and will find a way, because you want to be the best

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity.

Base salary $95,000 – 105,000. In addition to base salary, this role includes a variable compensation component.

You will:

• Manage the full commercial relationship with Yotpo’s top clients, acting as the primary point of contact and trusted advisor.
• Develop and execute account strategies to meet and exceed revenue goals through retention, cross-sell, and up-sell opportunities.
• Collaborate with internal teams, including Customer Success, Product, and Marketing, to deliver tailored solutions that drive client value.
• Conduct regular business reviews (QBRs) and executive briefings to showcase value, address concerns, and align on strategic priorities.
• Identify growth opportunities within the account and develop proposals that address client needs and drive expansion.
• Negotiate contracts and manage renewals with a focus on mutually beneficial outcomes.
• Monitor account health metrics and proactively address potential risks to ensure client satisfaction and retention.
• Stay informed about industry trends and competitive landscape to provide strategic insights to clients.

Ideally, you’ll bring:

• 5+ years proven experience as a Key Account Executive, Account Manager, or similar role in a SaaS or eCommerce environment
• Strong track record of managing and growing large, strategic accounts.
• Expertise in conducting a thorough and effective discovery process to uncover client needs and align solutions effectively.
• Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels, including C-Suite
• Analytical mindset with the ability to derive insights from data to inform strategies and drive decision-making.
• Ability to thrive in a fast-paced, dynamic environment with a proactive and solution-oriented mindset.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity.

Base salary $100,000 – $120,000. In addition to base salary, this role includes a variable compensation component.

As a Yotpo Revenue Operations Manager, you will be a trusted advisor to sales leadership, focused on strategic planning, sales optimization and business operational support. You will partner with many cross-functional teams such as finance, customer success, marketing, operations, and others. This is a high impact role, with quickly changing priorities and demands. You will think strategically, arrive at a focused execution plan, and manage the plan to fruition. Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, product playbook, territory alignment, data quality, business planning, market segmentation, sales pipeline, and business performance review.

You will:

• Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, compensation, quota setting, etc.
• Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business, identify areas of weakness and present improvement recommendations to sales leadership.
• Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, sales participation, propensity to buy, white space, etc.).
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of sales pursuits.
• Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews.
• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

About you:

• You have 2+ years of professional experience, specifically in a consulting / sales strategy / business operations role and/or within a B2B SaaS company.
• You’ve done quantitative analysis and financial modeling.
• You’re able to translate complex information into easily consumable insights.
• As an expert project manager, you’re motivated to go above and beyond the task at hand to find the best creative solutions to big company challenges.
• You’re an effective communicator with strong presentation skills.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity, going into the office 3 days per week.

Base salary $100,000-130,000

How you’ll make an impact:

• Work with the Yotpo Account Executives and Account Managers to help them close SMS deals by providing technical, product, and business expertise internally and directly to prospects.
• Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, uncovering and solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI
• Ensure potential customers understand the solution (technical & services) and resource requirements for successful implementation
• Collaborate with Account Executives on planning, creating, and delivering business cases to a prospect
• Develop a mastery of the Yotpo SMS Platform to provide ownership of pre-sales support materials, preparation of standardized demos, upgrades to sales talk tracks and tactics for use by the wider team, and the training of the Sales team.

About you:

• 5+ years experience working in house for DTC E-commerce brands, with direct involvement in and/or ownership of the brand’s SMS / Email channels and responsibility for customer retention efforts. or 3+ years’ relevant experience in a pre-sales engineering, solutions engineering, customer success, and/or consulting role.
• Excellent presentation skills and confidence in front of larger audiences.
• Ability to articulate and document both product-specific as well as high-level technical solutions to solve customers’ business problems.
• Experience in eCommerce and/or business software (SaaS).
• Digital marketing and/or advertising technology experience preferred.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity, going into the office 3 days per week.

Base salary $90,000- $130,000

In addition to base salary, this role includes a variable compensation component.

As a Yotpo Sales Operations Manager, you will be a trusted advisor to sales leadership, focused on strategic planning, sales optimization and business operational support. You will partner with many cross-functional teams such as finance, customer success, marketing, operations, and others. This is a high impact role, with quickly changing priorities and demands. You will think strategically, arrive at a focused execution plan, and manage the plan to fruition. Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, product playbook, territory alignment, data quality, business planning, market segmentation, sales pipeline, and business performance review.

You will:

• Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, compensation, quota setting, etc.
• Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business, identify areas of weakness and present improvement recommendations to sales leadership.
• Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, sales participation, propensity to buy, white space, etc.).
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of sales pursuits.
• Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews.
• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

About you:

• You have 2+ years of professional experience, specifically in a consulting / sales strategy / business operations role and/or within a B2B SaaS company.
• You’ve done quantitative analysis and financial modeling.
• You’re able to translate complex information into easily consumable insights.
• As an expert project manager, you’re motivated to go above and beyond the task at hand to find the best creative solutions to big company challenges.
• You’re an effective communicator with strong presentation skills.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity, going into the office 3 days per week.

Base salary $100,000-130,000

You will:

• Strategically nurture and close leads provided to you through our Partnership division, inbound marketing initiatives, and our Enterprise Sales Development Representatives
• Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan/OTE and associated accelerators
• Introduce our comprehensive suite of products to new prospect accounts, carefully assessing which features are most relevant to solve specific brand needs
• Collaborate cross-functionally with teams across sales, account management and marketing
• Prospect accounts spanning a broad cross-section of industry verticals, gaining thorough industry insight in order to speak eloquently to industry and vertical specific trends
• Deliver maximum revenue potential through managing complete and complex sales-cycles; forecasting sales activity and revenue achievement, while creating satisfied customers

Ideally, you’ll bring:

• 3+ years of quota carrying experience, with a record of top performance
• 2+ years carrying a mid-market/enterprise quota at a SaaS provider
• At least 2 year managing quarter long sales cycles: you know how to navigate a complex organization, connecting with manager to C level stakeholders
• Demonstrated ownership in all aspects of territory management and ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)
• An ability to thrive in constantly changing, fast-paced, high-growth environments
• Extra kudos for digital marketing or entrepreneurial experience or reviews experience

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 3 days per week in our NYC office.

Base salary $90,000 – $100,000 — In addition to base salary, this role includes a variable compensation component.

How you’ll make an impact:

• Work with the Yotpo Account Executives and Account Managers to help them close SMS deals by providing technical, product, and business expertise internally and directly to prospects.
• Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, uncovering and solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI
• Ensure potential customers understand the solution (technical & services) and resource requirements for successful implementation
• Collaborate with Account Executives on planning, creating, and delivering business cases to a prospect
• Develop a mastery of the Yotpo SMS Platform to provide ownership of pre-sales support materials, preparation of standardized demos, upgrades to sales talk tracks and tactics for use by the wider team, and the training of the Sales team.

About you:

• 5+ years experience working in house for DTC E-commerce brands, with direct involvement in and/or ownership of the brand’s SMS / Email channels and responsibility for customer retention efforts. or 3+ years’ relevant experience in a pre-sales engineering, solutions engineering, customer success, and/or consulting role.
• Excellent presentation skills and confidence in front of larger audiences.
• Ability to articulate and document both product-specific as well as high-level technical solutions to solve customers’ business problems.
• Experience in eCommerce and/or business software (SaaS).
• Digital marketing and/or advertising technology experience preferred.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity, going into the office 3 days per week.

Base salary $90,000- $130,000

In addition to base salary, this role includes a variable compensation component.