Yotpo SMS Overlay Manager 

United States, New York, New York 

472108217

How you’ll make an impact:

• Work with the Yotpo Account Executives and Account Managers to help them close SMS deals by providing technical, product, and business expertise internally and directly to prospects.
• Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, uncovering and solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI
• Ensure potential customers understand the solution (technical & services) and resource requirements for successful implementation
• Collaborate with Account Executives on planning, creating, and delivering business cases to a prospect
• Develop a mastery of the Yotpo SMS Platform to provide ownership of pre-sales support materials, preparation of standardized demos, upgrades to sales talk tracks and tactics for use by the wider team, and the training of the Sales team.

About you:

• 5+ years experience working in house for DTC E-commerce brands, with direct involvement in and/or ownership of the brand’s SMS / Email channels and responsibility for customer retention efforts. or 3+ years’ relevant experience in a pre-sales engineering, solutions engineering, customer success, and/or consulting role.
• Excellent presentation skills and confidence in front of larger audiences.
• Ability to articulate and document both product-specific as well as high-level technical solutions to solve customers’ business problems.
• Experience in eCommerce and/or business software (SaaS).
• Digital marketing and/or advertising technology experience preferred.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity, going into the office 3 days per week.

Base salary $90,000- $130,000

In addition to base salary, this role includes a variable compensation component.