Jobs at Yotpo in Bulgaria, Sofia

How you’ll make an impact:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

About you:

• 3+ years of experience in the CSM field or a client-facing role – preferably in a SaaS or e-commerce environment.
• Proven track record of successfully managing client relationships and driving retention and renewals throughout the entire client lifecycle.
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices – a HUGE advantage!
• Ability to work independently and take ownership of tasks while collaborating effectively with cross-functional teams.
• Ability to identify risks, raise red flags, and escalate issues. Experience with identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• English – full professional proficiency.
• Hunger to work in a hyper-fast-paced and ever-changing environment.

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.

How you’ll make an impact:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

About you:

• 3+ years of experience in the CSM field or a client-facing role – preferably in a SaaS or e-commerce environment.
• Proven track record of successfully managing client relationships and driving retention and renewals throughout the entire client lifecycle.
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices – a HUGE advantage!
• Ability to work independently and take ownership of tasks while collaborating effectively with cross-functional teams.
• Ability to identify risks, raise red flags, and escalate issues. Experience with identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• English AND French – full professional proficiency.
• Hunger to work in a hyper-fast-paced and ever-changing environment.

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.

You are: A highly organized and detail-oriented platform engineer who excels in communication within diverse, international teams. You have a strong grasp of agile methodologies and are skilled at leading teams in delivering high-quality results efficiently. You have a technical background of software engineering, cloud infrastructure, and platform engineering.

• You have experience leading cross-company initiatives and you enjoy it.
• Independent worker – You can take a subject and own it – end to end.
• You are a Software Engineer with 5+ years of Experience in Java / PHP / Ruby /Golang or similar. You love OOP design, design patterns, and clean code.
• You have BSc in computer science or equivalent
• An autodidact – You are not afraid to dive deep into new technologies.
• You are a team player with a strong sense of ownership. We win together, We do what it takes, we figure it out, we help each other – and we win, as a team.

Bonus Points:

• Professional Scrum Master Certification (PSM) or equivalent
• Experienced/Certification with AWS and/or Kubernetes
• Knowledge in Infra as code (Terraform Cloud). No manual labor here.
• Experience with Helm
• Experience in designing and building GitOps CI/CD pipelines (ArgoCD, ArgoRollouts, GitHub Actions, Jenkins, or equivalent)
• Experience with databases (MySQL/MongoDB/ElasticSearch)
• Experience with monitoring tools (Prometheus/Grafana/NewRelic/Coralogix)

You will:

• Facilitate team meetings, such as: Sprint Planning, Sprint Review, Retrospective, etc.
• Lead organization wide initiatives and change management.
• Promote agile best practices and continuous improvement within the team.
• Foster collaboration within the team, as well as with other stakeholders, to maintain alignment and focus on deliverables.
• Be a key player in driving Yotpo’s Platform Engineering team towards operational excellence.
• Act as a servant leader for the team, helping remove obstacles and ensure smooth project progress.
• Track and report on team progress using metrics and KPIs.
• Work with team members to manage dependencies and risks effectively.
• Support and encourage team autonomy, accountability, and ownership of deliverables.

What we offer:

• A clear career path with opportunities for growth and leadership.
• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office

As a Technical Writer for Loyalty & Referrals, you will work collaboratively with developers, product managers, customer support, and other stakeholders to make our products easier to understand and use. Your primary responsibility will be to produce comprehensive and user-friendly documentation, including release notes, how-to articles, FAQs, and more. You will also help design and maintain the organization and layout of our Help Center, ensuring that content is accurate, consistent, and easily accessible.

What you’ll do:

• Collaborate with product managers, engineers, customer support, and marketing teams to gain an in-depth understanding of the product and its documentation requirements.
• Make data-driven decisions to improve the content, identifying knowledge gaps and measuring content effectiveness.
• Produce high-quality documentation, including release notes, installation guides, developer guides, and API guides, while continuously updating and improving these materials.
• Track and monitor changes in the product to ensure documentation is current and accurate.
• Serve as the internal knowledge expert, answering product-related questions on internal channels.

About you:

• Experience: 3+ years of experience in technical writing or documentation roles, preferably within the SaaS industry.
• Communication Skills: Fluent American English speaker with exceptional written and verbal communication skills with the ability to translate complex technical information into clear, concise, and user-friendly documentation.
• Attention to Detail: High level of attention to detail and commitment to producing high-quality work.
• Technical Aptitude: Ability to learn quickly, familiarity with documentation tools and platforms; experience with API documentation is a plus.
• Collaboration: Ability to work cross-functionally with a range of teams and personalities to gather information and feedback.
• Self-Starter: Ability to work independently and collaboratively, managing multiple projects simultaneously under tight deadlines.
• Qualifications: Experience with content management systems, HTML, and markdown; familiarity with tools like Confluence, JIRA, and GitHub is a plus.

• Develop, implement, and maintain governance, risk management, and compliance frameworks and policies aligned with industry best practices.
• Monitor compliance with information security and privacy policies at a technology company.
• Completing vendor security assessments and reviews
• Reviewing security clauses in customer and vendor contracts
• Lead the information security training course design and development of the program
• Conduct regular risk assessments to identify, evaluate, and prioritize risks across the organization, ensuring timely mitigation actions are implemented
• Management of the organization’s technological risk assessments
• Ability to manage the process of Penetration testing and technical Risk assessments end to end till closure
• Supporting the business with customer engagements, including attending customer calls and supporting our sales teams
• Identify, assess, and prioritize technical BA/IT and Engineering risks

• Minimum of 3 years of experience in a similar role in a technology/software/cloud organization – or a consultancy firm
• Strong understanding of key compliance frameworks (e.g., SOC 2, ISO 27001)
• Acquaintance working with cyber security tools and products
• Degree in Business Administration, Information Technology, Risk Management, or a related field

• Experience with cloud security compliance (e.g., AWS, Azure, Google Cloud).
• Experience with data privacy regulations (e.g., GDPR, CCPA).

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards, and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Flexible hybrid capacity.

Why Choose Us?

• Build Your Career Growth : dynamic organization offering personalized career growth, and recognition.
• Be a Passionate Crafter: dedicated to the art of crafting, high level of skills and creativity.
• Be The Best Version of Yourself: combine individual voice and unique quirks to create

Tier 2 is handling escalated inquiries from our global Tier 1 team and are conducting troubleshooting to provide solutions or escalate to our R&D department. This role requires knowledge of web technologies (HTML, CSS, Javascript), SQL. Tier 2 are responsible for training and knowledge writing for our global Tier 1 agents.

What you’ll do:

Working hours: Mon-Fri, 13:00-22:00.
• Handle Tier 2 cases quickly and efficiently
• Create and update knowledge base articles used by Tier 1 agents
• Conduct training sessions for Tier 1 agents
• Act as a focal point for communication with the R&D and product teams
• Act as a knowledge focal point within support
• Accompany new releases and make sure support agents are familiar with them and have the tools to address issues related to them

What you need:

• Fluent level of English – a MUST
• 2+ years of experience in Technical Support
• Strong analytical and troubleshooting capabilities
• Experience with SQL and web technologies such as CSS, HTML, Javascript
• Knowledge of API – an advantage
• Ability to communicate effectively with customers via email, chat or via web conferencing calls
• Ability to handle and escalate issues following internal procedures

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.

How You’ll make an impact :

• Active Sourcing & Headhunting: Identify top talent across various channels, leveraging LinkedIn, job boards, and creative sourcing strategies to build strong candidate pipelines for multiple global locations.
• Recruitment Coordination: Partner closely with the Global Talent Acquisition team to manage interview scheduling, candidate communication, and follow-ups, ensuring a seamless and professional recruitment experience.
• Global Talent Support: Collaborate with TA specialists and hiring managers in multiple locations to understand hiring needs, provide insights, and support recruitment strategies.
• Candidate Relationship Management: Build and maintain positive relationships with candidates throughout the hiring process, acting as an ambassador of Yotpo’s culture and values.
• Data & Reporting: Maintain accurate records in our applicant tracking system (ATS), track progress, and contribute to recruitment analytics and reports.

What We’re Looking For :

• At least 6 months to 1 year of experience in recruitment, talent acquisition, or HR (internships or junior roles included).
• Strong passion for sourcing and headhunting, with a knack for identifying and engaging top talent.
• Experience working in a fast-paced, multicultural, and global environment .
• Exceptional organizational and multitasking skills, with attention to detail.
• Excellent verbal and written communication skills in English .
• Proactive, self-motivated, and able to adapt to changing priorities.
• Familiarity with recruitment tools such as LinkedIn Recruiter, ATS platforms, or job boards (an advantage).

  What we offer :

  • • Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
    • Individualized career development, rewards and recognition.
    • Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
    • Additional health insurance package
    • Internal mobility program and refer-a-friend program I
    • Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
    • Food vouchers
    • E-learning portals and knowledge sharing sessions.
    • Company backed Hackathons, Tech conferences, workshops events , etc
    • Stocked kitchen and bar.
    • Equity in options.
    • Hybrid working – 2 days/week in the office.