Customer Care Expert - German Speaker Evening Shift jobs at Wix in Israel, Tel Aviv-yafo

Join the Wix Enterprise Professional Services team as an SEO Expert, where you'll optimize websites for search engine visibility and performance. In this role, you'll collaborate with designers, R&D, Solution Architects, and enterprise clients to implement advanced SEO strategies, ensuring our projects meet both search performance and inclusivity standards. Your day-to-day responsibilities will include:

• Develop and execute SEO strategies for Wix’s largest enterprise customers, focusing on technical SEO, on-page optimization, and structured data implementation

• Conduct SEO audits to identify and resolve issues related to indexing, crawlability, core web vitals and page speed

• Analyze search performance using industry-standard tools like Google Search Console, Ahrefs, SEMrush, and Screaming Frog

• Collaborate with developers, solutions architects and product managers to implement SEO-friendly site structures and advocate for SEO-friendly platform improvements

• Stay updated with Google algorithm updates, SEO best practices and web accessibility guidelines

• Provide strategic SEO recommendations and training to internal teams and clients

Join the Wix Enterprise Professional Services team as an SEO Expert, where you'll optimize websites for search engine visibility and performance. In this role, you'll collaborate with designers, R&D, Solution Architects, and enterprise clients to implement advanced SEO strategies, ensuring our projects meet both search performance and inclusivity standards. Your day-to-day responsibilities will include:

• Develop and execute SEO strategies for Wix’s largest enterprise customers, focusing on technical SEO, on-page optimization, and structured data implementation

• Conduct SEO audits to identify and resolve issues related to indexing, crawlability, core web vitals and page speed

• Analyze search performance using industry-standard tools like Google Search Console, Ahrefs, SEMrush, and Screaming Frog

• Collaborate with developers, solutions architects and product managers to implement SEO-friendly site structures and advocate for SEO-friendly platform improvements

• Stay updated with Google algorithm updates, SEO best practices and web accessibility guidelines

• Provide strategic SEO recommendations and training to internal teams and clients

As a Customer Care Expert, you will:

• Provide care to our users through calls, chats and email
• Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
• Help them solve problems while exposing additional ways they can achieve their goals and succeed online
• Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
• Develop and maintain positive customer relations and satisfaction
• Influence the way we support our users and improve it to make sure our users’ experience is the best possible
• Work with all other departments and product teams, and liaise with them about our users’ needs

• Build and maintain strong, long-lasting relationships with key enterprise clients in the eCommerce industry

• Serve as the main point of contact for client inquiries, issues, and escalations

• Facilitate effective onboarding processes for new enterprise clients, ensuring a seamless transition and understanding of our products

• Track and report on key account metrics, providing insights and recommendations for improvement

• Develop and execute account strategies to drive revenue growth, identifying upsell and cross-sell opportunities within existing client accounts

• Work closely with internal teams to develop and implement account plans aligned with overall company goals

• Use CRM software to maintain accurate and up-to-date account information