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Serve as the main point of contact for client inquiries, issues, and escalations
Facilitate effective onboarding processes for new enterprise clients, ensuring a seamless transition and understanding of our products
Track and report on key account metrics, providing insights and recommendations for improvement
Develop and execute account strategies to drive revenue growth, identifying upsell and cross-sell opportunities within existing client accounts
Work closely with internal teams to develop and implement account plans aligned with overall company goals
Use CRM software to maintain accurate and up-to-date account information
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