Legal Operations Processor / Elder Vulnerable jobs at Wells Fargo in United States, Sioux Falls

supporting theteam

In this role, you will:

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal and external business partners
• Negotiate with external business partners to assure resolutions and deadlines are met
• Perform moderately complex administrative, operational and customer support tasks
• Provide training to less experienced Operational Legal Specialists
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement
• Receive direction from supervisor and escalate non-routine questions
• Seek ways to improve customer service experience and determine proper course of action based on business partners needs

Preferred locations listed below. Relocation assistance is not available for this position.

• 1305 W. 23rd Street, Tempe, AZ
• 3201 N. 4th Ave., Sioux Falls, SD

Required Qualifications, US:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to be creative, innovative, and proactive in meeting enterprise needs
• Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with integrity and a high level of professionalism with all levels of employees including management
• Ability to manage effectively in a matrixed organization, creating a strong collaborative environment, while developing partnerships with many business and functional areas across the organization
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to work effectively in a matrixed and team production environment, across all organizational levels including executive stakeholders, where flexibility, collaboration, and adaptability are important
• Ability to work independently, innovatively, and proactively, while exercising sound judgment
• Advanced collaboration and influencingskills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
• Advanced organizational skills withhigh attention to detail and accuracy
• Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
• Excellent verbal, written, and interpersonal communication skills with demonstrated experiencefacilitating communication withall levels of employees including management
• Experience analyzing statutes, working with rules and procedures, and processing filings within multiple jurisdictions
• Financial services experience
• Experience with Wells FargoElder and Vulnerable Adult Financial Abuse Reportingprocesses and procedures
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)
• AdvancedWells Fargo programs, systems, and tools skills such as: H

Job Expectations:

• Ability to work additional hours as needed
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location(s) on the job opening

IMPORTANT INFORMATION:

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
• If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience using Customer Contact Management (CCM), Service Vision Platform (SVP), and/or Hogan.
• Strong Time Management and Prioritizing skills
• Strong Attention to Detail and a High Level of Accuracy
• Proficient with Microsoft Office Suite
• Strong Analytical and Problem-Solving skills.
• Ability to work effectively, as well as independently, in a team environment
• Strong verbal, written, and interpersonal communication skills
• Ability to achieve high production and quality standards

Job Expectations:

• Schedule: Monday-Friday 8-4:30pm
• Training: 4-6 weeks of training
• Overtime is based on business need and volume of the department, could be required
• This position currently offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

• 3201 N 4th Ave, Sioux Falls, SD(Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform general clerical operations tasks that are routine in nature receiving

• Receive, log, batch, and distributing work

• Prepare and distribute incoming and outgoing mail

• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles

• Work under close supervision following established procedures

Required Qualifications, US:

• 6+ months of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of Undeliverable mail experience
• 10-key numerical data entry experience
• Strong analytical skills with high attention to detail and accuracy
• Good verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work effectively, as well as independently, in a team environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Job Expectations:

• Training: 2-4 weeks (on the job training)
• Hours: Monday-Friday 7am-4:30pm Business Operations(within those hours)
• Must have the ability to work additional hours as needed
• This position is not eligible for Visa sponsorship

Posting Location:

• 3201 N 4th Ave Sioux Falls, SD (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted )

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of Undeliverable mail experience
• 10-key numerical data entry experience
• Strong analytical skills with high attention to detail and accuracy
• Good verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work effectively, as well as independently, in a team environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Job Expectations:

• Training: 2-3 months (on the job training)
• Hours: Monday-Friday 7am-4:30pm Business Operations(within those hours)
• Must have the ability to work additional hours as needed
• No relocation
• This position is not eligible for Visa sponsorship

• 3201 N 4th Ave Sioux Falls, SD

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support various operational tasks relating to Elder Financial Abuse reports and other legal documents representing Wells Fargo
• Seek ways to improve customer service experience and determine proper course of action based on customer needs
• Perform moderately complex administrative, operational and customer support tasks
• Negotiate with external customers to assure resolutions and deadlines are met
• Provide training to less experienced Legal Operations Processors
• Receive direction from supervisor and escalate non-routine questions
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement

Schedule:

• Monday-Friday 8:30 am – 5:00 pm CST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo procedures and services.
• Training will be for 2-4 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday – Friday (CST). You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 7:00 am -7:00 pm (CST). Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Required Qualifications:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in Financial Services
• Experience resolving and working through escalated and complex issues
• Ability to identify potential operational issues and legal risks
• Experience taking inbound calls and making work-related outbound phone calls
• Risk Management experience
• Ability to read and interpret legal documents
• Ability to achieve high production and quality standards
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Posting Location:

• 3201 N 4th Ave. – Sioux Falls, South Dakota 57104
• 800 S Jordan Creek Pkwy. – West Des Moines, Iowa 50266

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at one the posted work locations
• Overtime is based on business need and volume of the department, could be required

This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.