Wells Fargo Legal Operations Processor - Elder Financial Abuse 

United States, South Dakota, Sioux Falls 

210984243

In this role you will:

• Support various operational tasks relating to Elder Financial Abuse reports and other legal documents representing Wells Fargo
• Seek ways to improve customer service experience and determine proper course of action based on customer needs
• Perform moderately complex administrative, operational and customer support tasks
• Negotiate with external customers to assure resolutions and deadlines are met
• Provide training to less experienced Legal Operations Processors
• Receive direction from supervisor and escalate non-routine questions
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement

Schedule:

• Monday-Friday 8:30 am – 5:00 pm CST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo procedures and services.
• Training will be for 2-4 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday – Friday (CST). You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 7:00 am -7:00 pm (CST). Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Required Qualifications:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in Financial Services
• Experience resolving and working through escalated and complex issues
• Ability to identify potential operational issues and legal risks
• Experience taking inbound calls and making work-related outbound phone calls
• Risk Management experience
• Ability to read and interpret legal documents
• Ability to achieve high production and quality standards
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Posting Location:

• 3201 N 4th Ave. – Sioux Falls, South Dakota 57104
• 800 S Jordan Creek Pkwy. – West Des Moines, Iowa 50266

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at one the posted work locations
• Overtime is based on business need and volume of the department, could be required

This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.