Technology Director - Command Center Production Management jobs at Wells Fargo in India, Bengaluru

In this role, you will:

• Manage and develop team of business systems consulting staff or technology systems analysts in providing technical solutions with moderate complexity and risk in the area technology business systems, and engage business and technical groups associated with the function
• Identify opportunities for process improvement and risk factors in key areas of technology risk including security, stability, and scalability
• Make decisions and resolve issues regarding technology or related policies that may impact multiple lines of business
• Interpret business requirements and provide in depth technical expertise and consultation to business and systems management
• Collaborate and consult with business and technical groups or management to ensure effective technical solutions are provided based on business requirements
• Interact directly with technology systems analysts for conducting evaluations of business requirements and recommend appropriate technological alternatives
• Manage allocation of people and financial resources for Technology Business Systems
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Technology Business Systems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
• Experience in IT Service Management, IT Operations, and enterprise service delivery.
• Hands-on experience with ServiceNow ITSM platform including module customization, scripting, and workflow design.
• Strong experience in SQL (MySQL, PostgreSQL, SQL Server) for data querying, optimization, and analytics.
• Expertise in Power BI for building data models, visualizations, and integrating ITSM metrics for executive reporting.
• Deep understanding of ITIL framework and its practical application in ITSM and ITOM environments.
• Experience with ServiceNow integrations including MID Server, Integration Hub, and scripting using JavaScript.
• Proven ability to lead cross-functional teams and manage large-scale ITSM projects in Agile/Scrum environments.
• Strong analytical, problem-solving, and communication skills.
• ServiceNow Certified Implementation Specialist (ITSM) or Certified Application Developer.
• Experience with additional ServiceNow modules such as ITOM, HRSD, or CSM.
• Familiarity with cloud platforms (AWS, Azure) and DevOps tools (Jenkins, Git).
• Exposure to GRC, CMDB, and automation frameworks within ServiceNow

Job Expectations:

• Design, configure, and customize ServiceNow ITSM modules including Incident, Problem, Change Management, and Service Catalog to align with enterprise service delivery goals.
• Lead end-to-end ServiceNow ITSM implementations, ensuring alignment with ITIL best practices and organizational objectives.
• Architect and implement integrations between ServiceNow and external systems using REST/SOAP APIs, Python scripts, Power BI connectors, and PyCharm for development and debugging.
• Oversee SQL database operations including querying, optimization, and data migration to support reporting and analytics within ServiceNow and BI platforms.
• Drive the creation of interactive dashboards and reports in Power BI by integrating ServiceNow data and other sources to provide actionable insights.
• Collaborate with cross-functional teams including IT operations, business analysts, and developers to gather requirements and deliver scalable ITSM solutions.
• Conduct performance tuning, upgrades, and code reviews for ServiceNow instances to ensure optimal performance, security, and compliance.
• Provide technical leadership and mentorship to team members on ServiceNow, Python, SQL, Power BI, and PyCharm best practices.
• Ensure governance, risk management, and compliance (GRC) alignment in all ITSM processes and implementations.
• Manage service delivery KPIs, SLAs, and continual improvement initiatives across ITSM and ITOM domains.
• Lead and manage mid to large-sized teams (10–50 members) across multiple geographies, ensuring high performance, collaboration, and accountability.
• Foster a culture of innovation, continuous improvement, and customer-centric service delivery within the ITSM function.
• Provide strategic direction, coaching, and career development support to team members, enabling growth and skill enhancement.
• Drive resource planning, workload distribution, and performance management to meet project timelines and service delivery goals.
• Facilitate effective communication across teams and stakeholders, ensuring alignment on priorities, risks, and dependencies.
• Champion Agile and DevOps practices to improve delivery velocity and operational efficiency.
• Resolve conflicts, manage escalations, and ensure team morale and motivation are maintained during high-pressure situations.
• Represent the ITSM team in leadership forums, steering committees, and executive reviews.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
• Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
• Present recommendations for resolving business problems
• Exercise some independent judgment when developing project budgets, project plans, and schedules
• Provide information about communication between business and technology teams
• Work with business user groups to provide training, handle questions, observe user needs, and document results

Required Qualifications:

• 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

:

• SQL
• Power BI/Tableau
• Basic knowledge of any ETL tool/Data warehousing
• Data analytics

:

• Jira/Confluence
• User story writing
• Documentation
• Visio

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Organize and lead complex companywide initiatives to ensure that data quality is maintained so that data can effectively support business processes
• Oversee analysis and reporting in support of regulatory requirements
• Identify and recommend analysis of data quality or integrity issues
• Evaluate data quality metrics and data quality audits to benchmark the state of data quality
• Make decisions in complex and multi-faceted situations requiring solid understanding of data governance standards and procedures
• Identify new data sources and develop recommendations for assessing the quality of new data
• Lead project teams and mentor less experienced staff members
• Recommend remediation of process or control gaps that align to management strategy
• Serve as relationship manager for a line of business
• Consult with and provide recommendations to senior management regarding assessments of the current state of data and metadata quality within area of assigned responsibility
• Represent client in cross-functional groups to develop companywide data governance strategies
• Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to coordinate and drive collaboration on solution design and remediation execution

Required Qualifications:

• 5+ years of Data Management, Business Analysis, Analytics, or Project Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong negotiation and leadership abilities
• Ability to supervise by distributing work and providing work direction
• Knowledge and understanding of financial services industry: wealth management, brokerage, or retirement
• Knowledge and understanding of Data Models, ERD, Dimensional Models and Metadata
• Experience using data analysis to identify trends
• Knowledge and understanding of Metadata
• Relational database experience
• Knowledge and understanding of big data (Hadoop) environment
• XML (Extensible Markup Language) experience
• Experience delivering Business Intelligence (BI), analytics and reporting using API Services architecture
• 5+ years of experience using SQL within a variety of database sources such as SAS, Oracle, or Teradata, Python experience
• Scripting and automation experience
• Knowledge and understanding of Data Models, ERD, Dimensional Models and Metadata
• Knowledge and understanding of data modeling tools, such as Power Designer

Job Expectations:

• Scope: Build out the WIM Data Catalogue, Taxonomy, Glossary & Dictionary starting with key use cases. Build the conceptual & logical data models across WIM & the linkage to the data catalogue
• Ability to lead the metadata & Modeling team(s) and drive direction and Strong partnership & influencing skills
• Strong knowledge of business architecture & wealth management domain.
• Experience driving the creation of a data taxonomy & catalogue. Ability to partner with business and technical SME’s
• Deep experience of business and metadata semantics, data analysis, data profiling
• Experience with relational databases and big data (Hadoop, S3) as well as with API’s (JSON, XML)
• Strong knowledge of Analysis Tools – SQL, Python, Scripting
• Experience with conceptual, logical, and physical data modeling
• Experience with modeling tools - e.g. Power-Designer, Hackolade, Erwin
• Strong Relational and object modeling skills and knowledge of knowledge Graphs
• Experience with auto-harvesting metadata and inferring metadata linkages a plus

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage a team of audit staff responsible for a defined segment of the Audit Plan
• Be responsible for resource management and assisting broader team in overall audit plan completion
• Assess associated risks and controls and complete engagements within their segment of the audit plan
• Plan and organize work in an annual cycle, not just project cycle
• Ensure audit engagements are risk-based, and executed according to Internal Audit policies and guidance
• Build and maintain a proficient team of auditors
• Provide timely feedback, coaching and monitoring of development plans
• Develop and maintain excellent business relationships with leadership and other stakeholders, such as regulatory agencies
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in Audit
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Business Audit, Risk experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Strong years of relevant experience in Internal Audit preferably in the global banking sector, capability centers, or Big 4s.
• Experience across Enterprise functions and Technology audits (i.e. Integrated audits with Innovation and Data analytics) within Commercial Banking (CB), Corporate Investment banking (CIB) and Global Payments and Liquidity (GPL) team
• Good knowledge of banking products including Wholesale Banking, Markets (i.e. Foreign Exchange, Rates, Credit), Capital Markets, Capital Finance, Corporate trust, Commercial Real Estate, Investment lending etc.
• Excellent understanding of the Front to Back banking processes, various touch points their inherent risks and controls
• Understanding of financial regulatory environment
• Relevant post-graduation degree and certifications like CA, CIA, CFA, CPA and CISA is desired
• Ability to effectively utilize the process and business knowledge to credibility challenge the business line’s controls, and make recommendations to improve the same
• Experience of independently leading multiple audit projects simultaneously with accountability mindset
• Fluency in analytical procedures, exposure to analytical tools and techniques to identify thematic issues
• Ability and zeal to build domain knowledge and overall business acumen
• Sound understanding of audit methodologies, IIA standards, and tools that support audit processes, and / or orientation to risk and controls
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, multitasking, and prioritizing skills
• Ability to positively impact a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to execute in a fast paced, demanding environment while balancing multiple priorities
• Agile mindset, problem solving attitude and good analytical skills with high attention to detail
• Experience leading and providing feedback to engagement staff on audit projects or engagements
• Experience with reporting, audit methodologies, skills gap assessments, project management, training, early talent, recruiting, audit tools and technology support.

Job Expectations:

• Develop a highly skilled department – Be accountable to retain and develop talented leaders and team members to advance skill sets, as well as continue to hire externally.
• Mature Internal Audit operations - Deliver against plans with quality, including remediation and validation of issues.
• Drive further risk integration across lines of defense - Continue enhancement of capabilities across processes and technology to enable efficiency and effectiveness.
• Build a culture of improvement – Champion the advancement and integration of innovation and use of cutting-edge technology to bolster assurance and streamline processes
• Be responsible for resource management and assisting broader team in overall audit plan completion
• Assess associated risks and controls and complete engagements within their segment of the plan
• Assists in planning and organizing work in an annual cycle, risk assessments, not just project cycle
• Ensure audit engagements are risk-based, and executed according to Internal Audit policies, procedures, methodology and guidance
• Develop and maintain excellent business relationships with Audit/Business Leadership, peers, and other stakeholders, such as control partners’, external auditors etc.
• Manage allocation of people, financial resources to ensure key performance and risk indicators (defined time-to time) are met
• Creating an environment that encourages collaboration, collegiality, and candor ·
• Providing effective coaching and counseling through timely and thoughtful completion of performance management activities
• Holding regular career development conversations with all employees, recording action plans in Workday, and supporting ongoing development efforts
• Fostering a consistently inclusive work environment that supports diversity, equity and inclusion efforts
• Demonstrate leadership by example through active engagement in DE&I forums, initiatives, and activities
• Ability to travel approximately 10% of the time (if and as necessary)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in initiatives and identify opportunities for technology operations
• Evaluate basic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications:

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical and problem-solving skills.
• Proficiency in data visualization tools (e.g., Power BI, Tableau).
• Ability to create and deliver presentations to technical and non-technical audiences.
• Familiarity with ITAM platforms and service management tools (e.g., ServiceNow).
• Excellent communication and customer service skills.

• Asset Lifecycle Management
• Manage the lifecycle of IT hardware assets including laptops, monitors, thin clients, VoIP devices, and peripherals.
• Implement lifecycle strategies aligned with sustainability goals and business continuity plans.
• Support Procurement and IT Operations in hardware acquisition and vendor coordination.

• Inventory & Validation

• Validate and inward IT assets from suppliers using platforms like ServiceNow and RCS Traxx.
• Maintain accurate inventory records and dashboards for real-time tracking and audit readiness.
• Conduct periodic audits and resolve discrepancies using automated workflows.

• Deployment & Support

• Allocate and assign assets based on approved service requests.
• Manage repair and maintenance tickets through service management tools (e.g., ServiceNow).
• Coordinate with vendors and internal teams for warranty claims and proactive maintenance.

• Returns, Transfers & Disposal

• Process returns, internal transfers, and secure disposal of end-of-life assets in compliance with e-waste and data security policies.
• Ensure all asset records and documentation are updated post-disposal.

• Reporting, Visualization & Compliance

• Generate reports and visual dashboards on asset utilization, lifecycle status, and SLA adherence.
• Use tools like Excel, Power BI, or Tableau to present insights to stakeholders.
• Ensure compliance with internal controls, audit requirements, and regulatory standards.
• Escalate unresolved issues and SLA breaches as per governance protocols.

• Stakeholder Engagement

• Collaborate with internal teams (FTS, Admin, Projects) to understand hardware needs and ensure timely fulfillment.
• Support onboarding and offboarding processes by managing hardware provisioning and recovery.

• Process Optimization

• Identify opportunities for automation and process improvements in asset management workflows.
• Stay updated on emerging trends such as AI-driven asset tracking and unified ITAM platforms.

• Documentation & Training

• Maintain SOPs and knowledge base articles related to asset management.
• Train end-users and team members on hardware handling and support procedures.

Job Expectations:

• Loging Timins between 7.30 AM to 1.30 PM and candidate should be flexible
• Deliver exceptional customer service and maintain professionalism under pressure.
• Collaborate effectively across teams and functions.
• Uphold integrity, transparency, and accountability in all actions.
• Promote diversity, inclusion, and continuous learning.
• Demonstrate leadership in self-management and contribute to team success.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

• 5+ years ofBusiness Execution, Implementation, or Strategic Planningexperience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong experience in business analysis / dataanalytics.
• Experience in driving delivery of milestones including managing progress and tracking key deliverables and due dates
• 2+ years diverse network experience. Knowledge in Datacenter Networking technologies including IP routing, switching, cloud networking, network security,VPN
• Demonstrable experience of engaging partners and other stakeholders to support important business decisions.
• Demonstrated thought leadership and have experience engaging with senior leaders and managers.
• Excellent documentation and verbal communication skills

Job Expectations:

• Required to orchestrate the migration of 1000 B2B connections with engineering teams, LOBs and third parties.
• Partner with senior leaders, lines of business, 3rd parties, network engineers, and other technology partners to plan and deliver a large volume of B2B connection migrations to meet data center exit timelines.
• Analyze and track the migration of 1000 Business to Business connections. Create and manage plan with clear milestones and owners. Lead engineering and implementation teams to deliver against plan. Manage relationships with lines of business and third parties. Provide clear, relevant, timely communications to senior leadership and partners regarding plans, progress, and blockers. Escalate and drive resolution of issues impeding progress.
• Requires self-organized leader with critical thinking skills, technical understanding, and data analysis skills

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in formal internship program and workshops for low complexity initiatives within Internship Program
• Attend classroom training, self-study assignments, workshops, networking, and other events
• Review basic or tactical issues, policies or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of the function, policies, procedures, and compliance requirements
• Provide information to managers, functional colleagues, and stakeholders, including internal or external customers if applicable

Required Qualifications:

• 6+ months of work experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.