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7 jobs found
05.04.2025
WM
WalkMe Customer Success Engineer United States, North Carolina, Raleigh
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Description:
What You'll Own
- Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers.
- Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices.
- Assist customers with the implementation and integration of WalkMe solutions.
- Develop and maintain strong relationships with customers, serving as their trusted advisor.
- Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.
What You Need To Succeed
- Strong understanding of user behavior and how to improve user engagement through WalkMe with a focus on VALUE.
- Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience working in an agile development environment is a plus.
- Proven time management skills.
- Expanded knowledge of deployment and integration capabilities is a plus.
- Ability to learn new functionality quickly.
- Excellent written and verbal communication skills
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
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30.03.2025
WM
WalkMe Customer Success Enablement Manager United States, North Carolina, Raleigh
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Description:
About theposition
This role requires a strategic thinker who can collaborate with key stakeholders, leverage enablement tools, and build a structured learning framework that enhances CSM effectiveness and efficiency
What You'll Own
- Enablement Strategy & Execution: Develop and implement a structured enablement program tailored to CSMs, focusing on customer engagement, value realization, and renewal/expansion strategies.
- Onboarding & Training: Create and deliver onboarding programs for new CSMs, ensuring they quickly ramp up and understand WalkMe’s products, customer journey, and success methodology.
- Ongoing Learning & Skill Development: Design continuous learning initiatives, including product knowledge updates, best practices in customer success, consultative skills, and strategic account management.
- Playbooks & Resource Development: Develop and maintain CSM-specific playbooks, training materials, and knowledge assets to support customer interactions and lifecycle management.
- Technology & Tools: Leverage WalkMe’s own DAP, LMS, and other enablement tools to enhance learning experiences and drive adoption of internal methodologies.
- Collaboration & Stakeholder Engagement: Partner closely with Customer Success leadership, Sales Enablement, Product, and Marketing to ensure alignment on training programs and business objectives.
- Measurement & Impact: Define KPIs for training effectiveness, track program success, and refine enablement strategies based on data-driven insights.
What You Need to Succeed
- Experience in enablement, training, or learning & development, preferably within Customer Success or a SaaS environment.
- Understanding of Customer Success methodologies, customer lifecycle management, and best practices for driving retention and expansion.
- Experience designing and delivering training programs specifically for Customer Success Managers (CSMs).
- Strong content creation skills, with the ability to develop engaging and practical training materials.
- Proficiency in enablement tools such as LMS platforms, WalkMe (a plus), and knowledge management systems.
- Excellent facilitation, coaching, and stakeholder management skills.
- Analytical mindset with experience measuring training effectiveness and optimizing programs based on insights.
- Passion for empowering CSMs and fostering a culture of continuous learning and professional development.
- Advantageous:
- 5+ years of experience in enablement, training, or learning & development.
- Previous experience in a Customer Success role within a SaaS company.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
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29.03.2025
WM
WalkMe Software Engineer - Infrastructure Team United States, New York, New York
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Description:
What will you actually be doing?
- Participating in challenging server-side development with a microservices architecture, using the industry's latest trends.
- Working with WalkMe’s leading development team to develop WalkMe’s core product infrastructure.
- End-to-end development using cutting edge technologies.
- Contributing to products used daily by millions of users.
- Be part of an organic team developing in a fast-paced environment.
- Investigating, implementing, and sharing new technologies and ideas.
What should you bring to the table?
- Full Stack Developer who is passionate about web and product development.
- Bachelor’s degree in CS/EE from a leading university.
- At least 3 years of experience with Web technologies, both front and back-end.
- Proficient in Web Development languages like Typescript, Node.js, NestJs, React
- Proficient in MongoDB SQL, Postgress.
- Proficient in REST architecture.
- Experience with CICD methodology.
- Familiar with Authentication and authorization(Okta, JWT, SAML) - Advantage
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
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28.03.2025
WM
WalkMe RVP Sales - Public Sector United States, District of Columbia, Washington
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Description:
About the
As the RVP of Sales - Public Sector & Regulated Industries, you will report to the Head of US Sales and lead a team to achieve projected new business. Federal, State, Local, Education, Aerospace, Defense and regulated industries are a major area of focus for WalkMe. As the leader of this team you’ll be responsible for our strategy and growth. Being recently acquired by SAP we expect major growth in the segment going forward.
What You'll Own
- Oversee a sales team by using sales strategies to increase productivity and profitability, lending expertise through your knowledge of our product, sales techniques, and strategy
- Generating demand for a new category of technology within the PubSec market
- Monitor sales pipeline, activity and forecasts to determine areas of support and coaching for the team
- Work with Sales Operations and Enablement to set your teams up for success and to know where to focus efforts. You will also partner with Marketing, Product, Account Management, and other Leaders within WalkMe
- Develop a detailed account mapping and forecasting plan
- Continue to grow your team in partnership with Recruiting, with a focus on building a diverse bench of talent
- Monitoring your teams so you can share accurate forecasts at the "to date" and "gut" level to senior management
- Be a resource to your team to help close the deal when needed or troubleshoot issues
- Work with your teams to ensure adherence to processes and accurate record-keeping within the tech stack
- Coach other WalkMe team members to support their growth into your team over time
What You Need to Succeed
- 10+ years of progressive SaaS sales experience in the Public Sector, with 4 years of leading teams and a passion for building and supporting diverse teams
- Form deep partnerships with the other functional business leaders across the organization to ensure synergistic collaboration of our teams
- Existing relationships with top public sector partners ie: AFS, IBM, CACI, etc.
- Proven track record of leveraging existing contract vehicles for deal execution & identifying new contract vehicles to mitigate risks in deals
- Develop and cultivate new & existing lobbyist strategy
- Experience in selling a new category of technology within an emerging tech market
- Accomplish successful negotiations and close difficult and large contracts
- Develop sales, business, and vertical market plans
- History of making, generating revenue and exceeding quota
- Manage processes for recognizing, qualifying, and closing new business/territory
- You're known for an executive presence that allows you connect with our customers across industries
- Curiosity - you are always asking "what else can our product do and how can we show our customers?"
- You can build a team both in hiring new members and developing the career growth of the existing team
- You can manage your function of the organization including goals, budget, strategy and you succeed with forecasts
- Experience generating demand for a new category of technology within the PubSec market
- Experience shaping requirements for Government RFPs
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
Expand
28.03.2025
WM
WalkMe Renewals Operations Manager United States, North Carolina, Raleigh
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Description:
What You'll Own
About theposition
What You'll Own
- Global renewal forecasting and retention processes
- Analytics; data analysis and reporting for senior leadership
- RM Dashboard reporting and maintenance
- Building predictive models on renewals and churn based on correlated data
- CS Compensation design, planning and reporting
- Capacity Planning, coverage, and resource allocation
- CS and RM Department and individual performance KPIs & OKRs
- Renewals Business process & policy development
- Renewals Methodology enablement & process workflow documentation
- Customer success workflow management; customer health, risk management, and trending modeling to foster renewal and expansion
What You Need To Succeed
- Must Have: Experience incorporating customer health insight into early churn warning. Knowledge of best practices in forecasting and ARR retention.
- 5+ years of experience working in Sales operations / CS Operations with a focus in retention and/or renewals.
- Quantitative analysis and data modeling experience within google sheets/Excel.
- Advanced Salesforce knowledge is required; lightning experience preferred. Experience exporting/importing data at scale required.
- Experience working with Tableau, Anaplan, working with Deal Desk (order management), contracts and finance teams.
- Self-starter with the ability to take ownership while navigating in an ever-shifting environment.
- We are an AI first company.. If you can dream it, we can help you achieve it with the right AI toolset and priorities.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
Expand
28.03.2025
WM
WalkMe Partner Technical Manager United States, North Carolina, Raleigh
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Description:
About theposition
The Partner Technical Manager is responsible for developing high quality WalkMe delivery partners. We're looking for someone passionate about web and mobile technologies, and able to configure and customize complex IT systems. You will engage with our Partners to assess their technical competency, and provide ongoing deployment and delivery enablement and support. You will become both a Digital Adoption and WalkMe product expert. This Partner Technical Manager will report to the global lead of Partner Success.
What You'll Own
- Oversee the technical execution of multiple concurrently running “Coaching” projects, managing scope,value, and quality.
- Conduct quality assurance audits, host technical training calls, and provide troubleshooting support for partners and their clients.
- Own resolution plan for technical project roadblocks.
- Assess and design technical-focused partner enablement programs.
- Foster collaboration with teams including Services, Technical Support, Customer Education and Sales.
- Lead and contribute to process improvement projects to further refine the partner customer lifecycle.
What You Need to Succeed
- 3+ years of WalkMe professional services or related web or mobile development experience.
- A solid understanding of HTML, jQuery, CSS and website frameworks, features and technicalities.
- The ability to explain technical concepts to non-technical audiences.
- Experience providing customer facing hands-on troubleshooting and coaching demonstrations.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
Expand
28.03.2025
WM
WalkMe Senior Manager Scaled Customer Success United States, California, San Francisco
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Description:
What You'll Own
About theposition
What You'll Own
- Develop and execute a global Scaled Customer Success strategy that aligns with company goals and customer needs.
- Lead, mentor, and optimize a pooled CSM team, defining processes and engagement models to efficiently support a high volume of customers.
- Create scalable programs to improve adoption, mitigate risk, and enhance retention through data-driven insights.
- Implement and refine best practices, playbooks, automation, and digital touchpoints to maximize efficiency and customer impact.
- Leverage data and analytics to track success, identify trends, and drive continuous improvements in customer engagement.
- Enhance cross-functional collaboration, working with Customer Success, Operations, Marketing, Product, and Sales to ensure a seamless customer journey and minimize friction points.
- Drive innovation, developing engagement frameworks and strategies that influence the broader Customer Success and Experience organization.
What You Need To Succeed
- 7+ years of experience in Customer Success, Digital Customer Experience, or a related field, with at least 3 years in a leadership role.
- Proven experience in building and scaling customer success programs within a pooled or scaled customer success model.
- Deep understanding of customer journey frameworks, segmentation, and lifecycle automation.
- Strong knowledge of CS technology, tools, and best practices (e.g., Gainsight, community platforms, in-app messaging, AI-driven engagement).
- Excellent analytical skills with the ability to use data to drive decision-making and prioritize high-impact initiatives.
- Strong leadership and change management skills, with a passion for innovation and operational excellence.
- Ability to thrive in a fast-paced, evolving environment and design an org structure that enables long-term growth.
- A collaborative mindset with the ability to influence and bring innovation to peers across the organization.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
Expand
Share
Description:
What You'll Own
- Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers.
- Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices.
- Assist customers with the implementation and integration of WalkMe solutions.
- Develop and maintain strong relationships with customers, serving as their trusted advisor.
- Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.
What You Need To Succeed
- Strong understanding of user behavior and how to improve user engagement through WalkMe with a focus on VALUE.
- Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience working in an agile development environment is a plus.
- Proven time management skills.
- Expanded knowledge of deployment and integration capabilities is a plus.
- Ability to learn new functionality quickly.
- Excellent written and verbal communication skills
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
Expand
These jobs might be a good fit
Welcome to the tech industry and to Expoint, the job searching platform made solely for tech companies. Here, you'll find all sorts of incredible opportunities to make a difference in the world through designing, developing, and implementing technology solutions.
Working in the tech industry means you'll be part of a vibrant world of innovation and creativity. Whether you're developing apps, contributing to web development, or working on the latest devices and programs, you'll be at the forefront of problem-solving through cutting-edge solutions.
At Walkme, we believe in tapping into the immense potential of technology to improve the lives of people from all walks of life. Our cutting-edge products are built with an eye for detail, accuracy, and critical thinking in order to ensure a better future for everyone through the power of technology.
From crafting the UI of a state-of-the-art device to helping develop the back-end of a software, working at Walkme offers you the chance to work in the tech industry while unlocking your true potential. We are always looking for innovative thinkers with a passion for innovation, collaboration, and hard work.
At Walkme, you will be part of a unique team of innovators and creators that help develop and deploy groundbreaking solutions to the world. We value our experts, allowing them to explore their passions and ideas while offering a great work-life balance.
So come join us at Walkme and be part of a vibrant tech industry and make the world better with the power of technology. To get started, head to Expoint and check out all the amazing opportunities we have for you!