Fraud Mitigation Services - Team Lead Category jobs at Us Bank in Spain

In this role, you will analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud. This includes monitoring money movement through various channels, as well as reviewing website and mobile application activity.

Responsibilities:

• Monitor account activity to identify fraudulent transactions and policy violations

• Secure accounts to prevent financial losses

• Contact Customers (via e-mail or phone) when necessary to verify suspicious activity

• Work with internal departments to confirm the legitimacy of transactions

• Collaborate with stake holders to resolve fraud-related issues

• Maintain accurate records and fraud trend data

Requirements:

• Excellent English (C1)

• Relevant work experience (preferably in fraud prevention, risk, or a related field)

• Ability to interpret technical and administrative instructions

• Proficiency in navigating multiple software systems, including Microsoft Office

• Strong analytical skills with the ability to identify and resolve exceptions

• Ability to solve complex problems independently

Additional Information:

• These are fully remote roles

• We have a number of shift rotas available:

21:30 to 05:00 Monday to Saturday

• If you meet the requirements and are interested in this role, please apply with yourCV in English

:

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Typically one or more years of related experience

Preferred Skills/Experience

• Basic knowledge of credit and risk analysis, economics, accounting and finance

• Strong analytical skills

• Effective verbal and written communication skills

• Additional Job Description

Main Duties include:

• Analyse prospective customers with exposure up to €1MM

• Complete financial and business analysis reports within our systems or in written form as required

• Work closely with our Customer Due Diligence & Fraud, Collections, Chargebacks Departments when required

• Make credit decisions on the cases assigned

• Deal with customers and Sales team on a range of credit & risk issues

• Effective time management and ability to meet deadlines

• Good team player

• Ability to identify when an issue needs to be escalated

• Positive approach and the ability to be self-motivated

• Support management with tasks as necessary

Basic Qualifications:

• Bachelor's degree, or equivalent work experience

• Two years of related experience

Preferred Skills/Experience:

• Ability to read and interpret financial statements;

• Strong verbal and written communication skills in English;

• Accuracy and attention to detail;

• Ability to work in a fast-paced environment;

• Good Microsoft Office Skills;

• Excellent interpersonal skills and customer service;

• Proven track record of dealing with difficult customer queries and providing excellent customer service;

:

Key accountabilities:

• Lead and manage multiple fraud mitigation teams and their hybrid managers across geographies.
• Oversee daily operations, ensuring quality service delivery and effective support for internal and external stakeholders.
• Drive fraud mitigation strategies and initiatives, including system and process improvements.
• Collaborate with cross-functional teams to review and recommend operational systems and procedures.
• Coordinate operational readiness for system conversions and technology rollouts.
• Ensure compliance with corporate policies, federal and state regulations, and industry best practices.
• Develop and monitor performance metrics, KPIs, and service level agreements.
• Foster a culture of accountability, continuous improvement, and operational resilience.
• Mentor and develop team managers and staff, supporting career growth and succession planning.

Skills & experience required:

• Bachelor’s degree or equivalent work experience.
• Typically more than six years of relevant experience in fraud risk, operations, or financial services.
• Extensive knowledge of operational functions, systems, and procedures in fraud risk management.
• Strong understanding of applicable federal and state laws and regulations.
• Familiarity with credit products, financial analysis, and fraud detection tools.
• Demonstrated success in managing hybrid and remote teams.
• Excellent organizational, project management, and supervisory skills.
• Strong interpersonal, verbal, and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with banking operations and human resources practices.
• Relevant professional certifications (e.g., CFE, CAMS, CRCM) are a plus.

• The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
• Working hours from
• If you meet the requirements and are interested in this role, please apply with your
CV in English

TravelBank is in search of a QA Engineer with experience in both manual and automated testing in an agile environment. This position will be responsible for ensuring the quality of the final product for both our web and mobile applications.

The Automation Engineer tests, creates, implements and supports robotics process and desktop automations. Performs design, scripting, testing, implementing, maintaining and modifying automations of moderate complexity, significance, and risk. Creates comprehensive test plans and test cases; defines automation data needs across systems and creates a plan to coordinate this test data. Creates and executes performance tests to ensure the expected automation performance levels are achieved. Performs, and at times, leads clients and technical staff to investigate, analyze, and resolve technical problems. Writes documentation that describes automation capabilities and operating procedures. Estimates and defines time tables and project tasks; analyzes and estimates cost and time. Conducts analysis of organizational needs for the creation and implementation of automation solutions; participates in feasibility assessments of new automation opportunities and helps determine best approach for automation.

Responsibilities

• Collaborate with product owners, designers, and engineers to plan and refine upcoming work

• Design, implement, execute and maintain both manual and automated tests for web and mobile applications

• Perform code reviews of automated tests

• Identify and document bugs

• Be a champion for delivering quality releases in short iterative increments

• Assist in various types of testing, including functional, regression, smoke, exploratory and acceptance

• Participate in team discussions on how to improve our testing practices, tools and processes

Desired Competencies

• Understands a feature's purpose and its impact on our customer's workflow

• Ability to communicate complex problems in a clear and concise manner

• Highly motivated to work collaboratively with the team to deliver a high quality product to our customers

• Experience with Selenium, Appium, cypress or similar test automation tool

• Experience with JavaScript, Kotlin, Swift, Java or similar programming language

• Solid understanding of git or other source control systems

• Experience working in a CI/CD environment

• Experience working in an agile/scrum environment

• 2+ years experience testing Web, iOS, Android applications

• 2+ years experience testing REST APIs

• 2+ years experience writing automated tests

Preferred Skills/Experience

- Thorough knowledge of data and process modeling, system and application testing, software development life cycle, application design and architecture, programming, implementation, change controls, and robotics suites

- Thorough understanding of information and release management, and product and vendor evaluation

- Thorough knowledge of Java VBA languages, or other configuration/scripting type technology

- Comprehensive analytical, technical and application development/programming skills

- Adept at forging relationships, influencing others, overcoming resistance, and producing results

- Effective interpersonal, verbal and written communication skills

The role offers a hybrid/flexible schedule, which means
there's an in-office expectation of 3 or more days per week

This position is not eligible for visa sponsorship.

TravelBank is in search of a QA Engineer with experience in both manual and automated testing in an agile environment. This position will be responsible for ensuring the quality of the final product for both our web and mobile applications.

The Automation Engineer tests, creates, implements and supports robotics process and desktop automations. Performs design, scripting, testing, implementing, maintaining and modifying automations of moderate complexity, significance, and risk. Creates comprehensive test plans and test cases; defines automation data needs across systems and creates a plan to coordinate this test data. Creates and executes performance tests to ensure the expected automation performance levels are achieved. Performs, and at times, leads clients and technical staff to investigate, analyze, and resolve technical problems. Writes documentation that describes automation capabilities and operating procedures. Estimates and defines time tables and project tasks; analyzes and estimates cost and time. Conducts analysis of organizational needs for the creation and implementation of automation solutions; participates in feasibility assessments of new automation opportunities and helps determine best approach for automation.

Responsibilities

• Collaborate with product owners, designers, and engineers to plan and refine upcoming work

• Design, implement, execute and maintain both manual and automated tests for web and mobile applications

• Perform code reviews of automated tests

• Identify and document bugs

• Be a champion for delivering quality releases in short iterative increments

• Assist in various types of testing, including functional, regression, smoke, exploratory and acceptance

• Participate in team discussions on how to improve our testing practices, tools and processes

Desired Competencies

• Understands a feature's purpose and its impact on our customer's workflow

• Ability to communicate complex problems in a clear and concise manner

• Highly motivated to work collaboratively with the team to deliver a high quality product to our customers

• Experience with Selenium, Appium, cypress or similar test automation tool

• Experience with JavaScript, Kotlin, Swift, Java or similar programming language

• Solid understanding of git or other source control systems

• Experience working in a CI/CD environment

• Experience working in an agile/scrum environment

• 2+ years experience testing Web, iOS, Android applications

• 2+ years experience testing REST APIs

• 2+ years experience writing automated tests

Preferred Skills/Experience

- Thorough knowledge of data and process modeling, system and application testing, software development life cycle, application design and architecture, programming, implementation, change controls, and robotics suites

- Thorough understanding of information and release management, and product and vendor evaluation

- Thorough knowledge of Java VBA languages, or other configuration/scripting type technology

- Comprehensive analytical, technical and application development/programming skills

- Adept at forging relationships, influencing others, overcoming resistance, and producing results

- Effective interpersonal, verbal and written communication skills

The role offers a hybrid/flexible schedule, which means
there's an in-office expectation of 3 or more days per week

This position is not eligible for visa sponsorship.