Sr Program Leader Comm Ops jobs at Uber

About the Role

This organization is responsible for serving, ingesting, and indexing data within our feed, storefront, and application carousel experiences. We support multiple data retrieval methods from a high-scale MySQL database. We focus on inventing new and exciting ways to help customers find the products they want within our ever growing catalog which requires understanding the customer needs and building a highly performant backend to support these use cases.

- - - - What the Candidate Will Do ----

1. Design, develop, and maintain robust, scalable and innovative software solutions.
2. Identify opportunities and lead the entire development lifecycle end-to-end, from architecture design and coding to testing and deployment.
3. Conduct thorough code reviews, offering constructive feedback to maintain high code quality and elevate coding standards.
4. Help the team understand what is important and what problems to focus on.
5. Identify solutions to ambiguous problems and help the team reason through tradeoffs.
6. Communicating with internal clients, other technical teams, and management to collect requirements, describe software product features, and technical designs.

- - - - Basic Qualifications ----

1. Bachelor’s degree or equivalent in Computer Science, Engineering, Mathematics or related field, with 5+ years of full-time engineering experience.
2. Experience in hands-on software development with thoughtfulness of scale, latency and distributed architecture.
3. Highly efficient coding in Golang, Java or any similar languages.
4. Solid experience working with relational databases, MySQL, PostgreSQL or similar databases, on high concurrency environments.
5. Working experience with Flink, Spark, and/or Kafka

- - - - Preferred Qualifications ----

1. Solid systems design experience on high availability and low latency environments.
2. Proven experience of shipping high-quality internal platforms.
3. Solid experience working with non-relational databases, Cassandra, MongoDB or similar, on high concurrency environments.
4. A great teammate and owner - willing to take on ownership of the systems, and think about operations, maintenance and reliability of their systems.
5. Proven experience working with online food delivery systems and/or e-commerce platforms is a plus.

For Canada-based roles: The base salary range for this role is CAD$164,000 per year - CAD$182,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What You Will Do

• Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions.
• Lead cross-functional initiatives to drive defect reduction and process improvements across Product, Policy, and Support functions.
• Develop and present clear reports and insights to senior stakeholders and global partners to inform strategic decision-making.
• Manage ongoing communication and alignment with multiple teams to ensure timely resolution of high-priority customer issues.
• Improve support case resolution rates by identifying bottlenecks and working with teams to optimize workflows and resources.
• Support the creation and maintenance of escalation handling frameworks and best practices to improve operational effectiveness.

What You Will Need

• At least 3+ years of Customer Support related Program Leadership experience is required!
• Advanced analytical and problem-solving skills with a proven track record of driving root cause analysis and systemic improvements using complex support and escalation data.
• Demonstrated ability to lead cross-functional collaboration and influence senior stakeholders across Product, Policy, Operations, and Support teams to resolve high-impact customer issues.
• Excellent communication and storytelling skills, capable of presenting complex insights clearly and persuasively to diverse audiences including leadership and global partners.
• Experience with advanced data analysis tools and techniques (e.g., SQL, Excel, BI platforms) to extract actionable insights from large and complex datasets.
• Background in customer experience, support operations, or escalation management within a fast-paced tech or consumer-facing environment.
• Proven success in driving process improvements and defect reduction initiatives that have significantly enhanced customer satisfaction or operational efficiency.
• Strong project management skills with experience coordinating cross-functional teams and managing multiple priorities to deliver impactful results.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

- They actively recruit, onboard, and mentor engineers, consistently raising the hiring bar and enhancing interviewing skills to attract top talent.

- - - - Basic Qualifications ----

1. Frontend Development Expertise: At least 5+ years of software experience, including experience in frontend development with TypeScript/JavaScript, including experience with frameworks such as React, Angular, or Vue. This role is expected to be full stack or frontend.
2. Educational Background: A Bachelor's degree (or higher) in Computer Science or a related field, or equivalent practical experience.
3. Software Development Practices: Strong understanding of software development best practices and design patterns.
4. Collaborative Skills: Ability to work effectively within a globally distributed team, with strong communication and collaboration skills.
5. Excellent written and verbal communication skills, experience writing detailed technical documents.

- - - - Preferred Qualifications ----

1. Frontend Development Expertise: At least 5+ years of software experience, including experience in frontend development with TypeScript/JavaScript, including experience with frameworks such as React, Angular, or Vue. This role is expected to be full stack or frontend.
2. Ability to learn quickly on the go. We're looking for software engineers who thrive while learning new technologies and don't believe in one-size-fits-all solutions. You should be able to easily adapt to meet the needs of our massive growth and rapidly-evolving business environment.
3. Bias toward action. You believe that speed and quality aren't mutually exclusive. You've shown good judgment about shipping as fast as possible while ensuring your products and platforms are built in a sustainable, responsible way--and you're comfortable making mistakes, provided you learn from them.
4. Passion and energy. Because you love what you do, you bring infectious enthusiasm to all your endeavors. You always perform at your absolute best and see new challenges as an opportunity to contribute, make an impact, and grow.
5. Unquenchable thirst for growth. You're not just looking for the next interesting challenge, but looking to push yourself to keep pace in our hyper-growth environment.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What You'll Do

As a Senior Engineer on the PaaS Platform team focusing on Platform Intelligence, you will be at the forefront of this transformation, building the intelligent systems that will define the future of Uber's platform engineering developer experience.

• Build AI-Powered Tooling : Design, build, and operate novel systems that leverage Generative AI and Large Language Models (LLMs) to create a world-class developer experience embedded in our existing offerings. This could be features like an AI assistant embedded in our platform UI and GenAI agents that provide instant support in Slack and Stack Overflow, or automatically generating actionable insights from our stakeholders’ interactions with our systems and extending Uber's current automated dev experience tools with intelligent code review and code patching functionalities

• Drive Platform Autonomy : You will be a key contributor in evolving our platform’s AI capabilities. A primary goal will be to empower engineers with assistants, tools and integrations that can autonomously orchestrate debugging, moving our support functions from manual to automated

• Deliver Company-Wide Impact : You will build and own the core tools and integrations in our PaaS platform that codify and automate developer advocacy for all platform resources. Your work will deliver measurable improvements in developer productivity, issue resolution speed, and overall developer satisfaction.

• Collaborate Across Uber : Work closely with Uber's central AI Tools team to leverage foundational models and AI infrastructure. You will also partner with platform and developer experience teams, collecting feedback to ensure the solutions you build solve the most critical user problems.

Basic Qualifications

• Bachelor's or Master’s degree in Computer Science or a related technical field, or equivalent practical experience.
• 5+ years of professional software engineering experience.
• Proficiency in one or more programming languages such as Go, Java, or Python.
• Passion for improving developer productivity and a data-driven mindset to decision-making.

Preferred Qualifications

• Hands-on experience applying AI, machine learning, or Generative AI to solve complex software engineering problems.
• Familiarity with Model Context Protocol (MCP) servers and agent-to-agent communication patterns.
• Recognized experience in building developer platforms, infrastructure, CI/CD, or tools that improve the software development lifecycle.
• Excellent communication skills and experience working cross-functionally to deliver complex projects.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

In this senior role, you’ll help shape the Retail product vision for the LatAm business by driving key marketplace initiatives across workstreams. You’ll lead major retail product rollouts, ensure seamless launches, and deliver measurable impact.

While you won’t own every project end-to-end, your role will be critical in aligning stakeholders, removing blockers, and translating ambiguity into clear action.

As the bridge between LatAm Ops and Global Product teams, you’ll champion regional priorities, influence product roadmaps, and drive long-term improvements to courier experience, reliability, and cost efficiency.

• Lead Retail Product Rollouts: Oversee scoping, testing, launch, and post-launch performance tracking across LatAm

• Own Marketplace Reliability: Monitor and influence key KPIs related to supply health and operational excellence

• Drive Regional Product Planning: Translate market insights into regional needs, define product gaps, and influence global product roadmaps

• Champion Operational Impact: Represent LatAm Ops in product discussions and advocate for features that enhance courier engagement and marketplace performance

• Surface and Act on Opportunities: Identify improvements to reliability, efficiency, or user experience; quantify and partner on solutions

• Coordinate Stakeholders: Build and maintain cross-functional relationships with local teams, commercial leads, and product partners

• Lead Analytical Deep-Dives: Run root cause analyses, support business cases, and measure launch effectiveness using SQL and Excel

• Manage Feedback Loops: Own bug triage, regional feedback intake, and documentation of best practices and adoption

• 5+ years of experience in Operations, Product Strategy, Project Management, or similar roles, preferably in tech, logistics, consulting, or marketplace environments

• Proficiency in SQL and Excel — capable of conducting deep analysis and building compelling cases

• Strong written and verbal communication skills in English and Spanish, with confidence presenting to senior stakeholders

• Proven ability to influence without authority and manage complex stakeholder landscapes

• Strong organizational skills and attention to detail to manage multiple workstreams

• Strategic thinking with a hands-on approach and high comfort with ambiguity

• Resilience, ownership, and the ability to move initiatives forward even when facing setbacks or external blockers

• Experience in Retail, Groceries, Pharma, Convenience, or E-commerce

• Exposure to product launch processes or marketplace product strategies

• Track record of navigating cross-regional or global stakeholder environments

• Familiarity with courier experience, last-mile dynamics, or operations-driven product roles

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

You’ll partner with stakeholders at all levels, influence decision-making, and help shape long-term priorities for Uber Eats’ enterprise portfolio.

• Manage and grow strategic relationships with enterprise partners by co-creating joint business plans

• Identify growth opportunities using data, insights, and market trends

• Collaborate across teams including Marketing, Ops, Product, and Finance to launch high-impact initiatives

• Serve as a trusted advisor to partners, supporting performance tracking, communications, and business reviews

• Lead contract negotiations and develop strategic roadmaps to guide long-term success

• Bachelor's degree in Business, Marketing, Economics, Engineering, or related field

• Experience in account management, commercial strategy, or consulting roles

• Strong presentation and storytelling skills, with experience building executive-ready materials

• Comfort navigating complex negotiations and high-visibility partnerships

• Intermediate to advanced English proficiency

• Ability to build trust with partners and align internal teams toward shared outcomes

• Experience working cross-functionally to deliver commercial strategies and business plans

• Experience managing both strategic planning and execution for multiple accounts

• Ability to lead without authority and influence across functions

• Excitement for working in a fast-paced, collaborative environment

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

As a People Operations Program Manager, you will oversee a diverse range of People-focused programs to support our continued growth. You will play a key role in driving continuous improvement of processes & controls while ensuring an exceptional employee experience.

What You’ll Do

• Lead Cross-Functional People Programs: Drive high-impact initiatives across the employee lifecycle, with a strong emphasis on compliance, operational excellence, and elevating the overall employee experience. Ensure programs are globally aligned yet locally adaptable.
• System & Compliance Governance: Design, launch, and manage internal compliance campaigns—including mandatory trainings, policy acknowledgments, and audit processes—by leveraging systems and data-driven oversight. Ensure timely execution, rigorous tracking, and alignment with key stakeholders.
• Vendor & BPO Management: Oversee external partnerships with vendors and BPO providers, ensuring service excellence through well-defined SLAs, robust data insights, and proactive relationship management to continuously optimize performance.
• Data-Driven Decision Making: Monitor and analyze operational data, service metrics, and KPIs to identify trends, surface inefficiencies, and implement improvements that streamline HR operations and enhance service delivery.
• Scalable Solutions & Enablement: Build intuitive tools, templates, process documentation, and communication strategies to ensure operational scalability and long-term sustainability of people programs.
• Stakeholder Engagement & Collaboration: Partner closely with global shared services and subject matter experts to co-design and implement solutions. Cultivate trusted relationships with internal stakeholders to ensure programs are employee-centric and strategically aligned.
• Feedback & Reporting: Deliver meaningful insights and actionable feedback to senior leadership, highlighting opportunities to improve policies, processes, compliance health, and the employee journey.
• Project Leadership: Lead global and regional projects from planning through execution, ensuring cross-functional coordination and delivery of measurable outcomes aligned with strategic business priorities.

Basic Qualifications

• 4+ years of experience in Human Resources with a strong focus on shared services and/or HR operations
• Bachelors Degree
• Demonstrated expertise in project and program management, with a proven track record of leading strategic initiatives across global organizations

Preferred Qualifications

• Experience with Oracle HCM, AI tools, vendor management, and compliance operations
• In-depth knowledge of local HR practices, policies, and programs across diverse regions.
• Excellent communication, presentation, and influencing skills, with the ability to engage stakeholders at all levels.
• Skilled in managing complex, cross-functional projects while effectively balancing competing priorities and timelines.
• Strong problem-solving, critical thinking, and analytical skills, with the ability to turn data into actionable insights.
• Experience with HRIS platforms, data analytics, business intelligence tools, and lean process improvement methodologies (e.g., Six Sigma).
• Proven ability to build and manage vendor relationships, including contract negotiation and performance evaluation.
• Prior experience applying change management principles to support large-scale organizational initiatives.
• Working knowledge of AI tools, including ChatGPT and Google Gemini, with the ability to apply them to enhance HR operations, productivity, and strategic planning.