JPMorgan Sr Lead Software Engineer - Platform 

United States, Texas, Plano 

319514699

Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Site Reliability Engineer III team member in Securities Services Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provide business facing technology support to business and operations groups across the Asia Pacific region.
• Work within a follow-the-sun support model with global counterparts.
• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners.
• Perform post incident analysis, identifying, tracking and implementing preventative measures.
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• 6+ years previous experience in Technology for Financial and Banking sector, with expertise in troubleshooting, resolving, and maintaining information technology services.
• Bachelor's degree in Engineering, Computer Science, or Information Technology.
• Proven track record of Production Support & Site Reliability Engineer (SRE): A clear understanding of SRE protocols and methodologies
• Familiar with observability, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
• Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log monitoring.
• Proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages.
• Excellent interpersonal relationship and communication skills, along with strong analytical and problem-solving skills.
• Able to drive issue resolution across different support teams.
• Experience in debugging and maintaining applications in a large corporate environment with one or more modern programming languages and database querying languages.

Preferred qualifications, capabilities, and skills

• Passion for learning new technologies and driving innovative solutions.
• Experience with Kubernetes for container orchestration.
• Scripting languages: Perl, Python, Linux/UNIX shell and Database: Oracle, MS-SQL, PostgreSQL, no SQL DB (Casandra)
• Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos
• Experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch (& DataDog)
• Exposure to agile methodologies such as Continuous Integration (CI) and Continuous Delivery (CD) tools like Jenkins and Terraform
• Experience in technology disaster recovery planning and test execution and prior experience in JAVA development is a plus.