Premium Support Specialist - Autonomous Vehicles jobs at Uber
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373 jobs found
20.03.2025
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Uber Fixed Route Program Specialist United States, West Virginia
Lead initiatives targeting business KPIs, such as customer satisfaction (CSAT), defect rates, response speed (SLA), process efficiency, and cost reduction. Perform qualitative and quantitative analysis, identify improvements, and collaborate with...
Develop and execute strategic initiatives to improve vehicle access for driver-partners. Drive growth and operational efficiencies by analyzing key business metrics and implementing scalable solutions. Collaborate with internal teams and...
Develop and build the vision for Uber’s AV platform and collaborate cross-functionally to drive our autonomous experience, hybrid marketplace optimization and expansion initiatives. Build a highly efficient API and tooling...
Night Shift Customer Support Representative, 8pm-7am. Morning Shift Customer Support Representative, 6am-2:30pm. Provide high quality customer support both verbal and written. Deliver high customer satisfaction and demonstrate empathy while solving...
About the Role3 . Work on both phone and ticket based cases, if relevant, and resolve escalations4 . May perform root cause analysis and present findingsBasic QualificationsComfortable operating in multiple...
Conduct manual case by case reviews on earners accounts in order to surface illegitimate and high-risk activities (90% of workload). Work with high-impact and brand safety-related issues in a responsible...
Build processes and standardize best-practices within merchant success and your territory. Partner with our Operations and Sellers on managing the relationship, issues, and questions of merchants. Track merchant KPI and...
Lead initiatives targeting business KPIs, such as customer satisfaction (CSAT), defect rates, response speed (SLA), process efficiency, and cost reduction. Perform qualitative and quantitative analysis, identify improvements, and collaborate with...
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