Premium Support Specialist - Autonomous Vehicles jobs at Uber
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116 jobs found
01.07.2025
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Uber Risk Compliance Specialist United States, West Virginia
Respond to account take over, fraud related concerns via email/phone. Able to multi-task and meet the responsibilities end of the day. Able to suggest and make recommendations for process improvements/changes....
Lead insights investigations end-to-end, from scoping stakeholder needs to sharing final results and recommendations. Partner closely with the QA team, BPOs, COEs, and SP&T to uncover root causes, improvement opportunities,...
Account Management: Build and maintain strong relationships with restaurant partners, serving as their primary point of contact for all operational and strategic matters. Build processes and standardize best-practices within merchant...
Demonstrate empathy while solving customer concerns. Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure,...
Monitor trips in real time , providing proactive support to riders and earners to ensure a smooth and positive journey experience. Resolve operational issues during active trips, including incorrect pickup...
Conceptualize and build intermediate reports & dashboards. Identify trends in data sets & operational weaknesses. Support business deep dives on data and insights generation. Help measure the impact of new...
Drives resolution of complex problems by leveraging internal resources and using multiple communication channels including email, chat, and inbound/outbound phone support. Learn and cater to brand nuance to ensure each...
Respond to account take over, fraud related concerns via email/phone. Able to multi-task and meet the responsibilities end of the day. Able to suggest and make recommendations for process improvements/changes....
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