Uber COE Specialist II - COS High-Value Fleet 

United States, West Virginia 

355010202

The COE Specialist II - US&C High Volume Fleet will resolve Fleet Operator and Vehicle Solutions issues and requests to ensure Uber Fleet accounts remain fully operational. The key responsibilities include reviewing vehicle documents, verifying driver background check statuses, and addressing Uber Fleet account concerns to maintain seamless operations.

• Demonstrate empathy while solving customer concerns
• Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business.
• Work on both phone and ticket-based cases, if relevant, and resolve escalations
• May perform root cause analysis and present findings
• Highlight common ticket types / issues to Team Lead

Basic Qualifications:

Comfortable operating in multiple modalities.

Required Soft Skills:

• Attention to detail, problem-solving, communication (written and verbal), tech savvy, critical thinking related to investigating issues, basic interaction with stakeholders, timeliness & efficiency, EQ

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .