Global People Partner Lead Mobility Delivery jobs at Uber

About the Role

This organization is responsible for serving, ingesting, and indexing data within our feed, storefront, and application carousel experiences. We support multiple data retrieval methods from a high-scale MySQL database. We focus on inventing new and exciting ways to help customers find the products they want within our ever growing catalog which requires understanding the customer needs and building a highly performant backend to support these use cases.

- - - - What the Candidate Will Do ----

1. Design, develop, and maintain robust, scalable and innovative software solutions.
2. Identify opportunities and lead the entire development lifecycle end-to-end, from architecture design and coding to testing and deployment.
3. Conduct thorough code reviews, offering constructive feedback to maintain high code quality and elevate coding standards.
4. Help the team understand what is important and what problems to focus on.
5. Identify solutions to ambiguous problems and help the team reason through tradeoffs.
6. Communicating with internal clients, other technical teams, and management to collect requirements, describe software product features, and technical designs.

- - - - Basic Qualifications ----

1. Bachelor’s degree or equivalent in Computer Science, Engineering, Mathematics or related field, with 5+ years of full-time engineering experience.
2. Experience in hands-on software development with thoughtfulness of scale, latency and distributed architecture.
3. Highly efficient coding in Golang, Java or any similar languages.
4. Solid experience working with relational databases, MySQL, PostgreSQL or similar databases, on high concurrency environments.
5. Working experience with Flink, Spark, and/or Kafka

- - - - Preferred Qualifications ----

1. Solid systems design experience on high availability and low latency environments.
2. Proven experience of shipping high-quality internal platforms.
3. Solid experience working with non-relational databases, Cassandra, MongoDB or similar, on high concurrency environments.
4. A great teammate and owner - willing to take on ownership of the systems, and think about operations, maintenance and reliability of their systems.
5. Proven experience working with online food delivery systems and/or e-commerce platforms is a plus.

For Canada-based roles: The base salary range for this role is CAD$164,000 per year - CAD$182,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What the Candidate Will Do

1. Strategic Ownership: Proactively identify business needs and issues for Moto and UberGo. Prioritize projects for the team to define the best path to meet strategic objectives. Motivate the team by explaining the big-picture context and aligning their work with the broader company vision
2. Business Sense & Problem Solving: Translate insights from operational and financial metrics into strategy and action plans. You will identify the root cause of risks and opportunities and propose multiple practical solutions. You'll advise leadership on tough trade-offs and propose solutions that may involve several teams with a strong impact.
3. Team Leadership: Empower your team to implement, optimize, and scale core analyses and processes. You will be responsible for delegating tasks and responsibilities to appropriate team members
4. Product & Cross-functional Collaboration: Partner with global and local teams on high-impact and critical initiatives. You will maintain strong working relationships with partners across operations, marketing, customer support, product, policy, and legal to execute new product launches
5. Execution: Oversee the execution of local improvements to ensure market growth and reliability for low-fare products. Monitor metrics to ensure business performance and support decision-making with a strong analytical approach

Basic Qualifications

1. Data-Driven Mentality: You must be able to make strategic decisions based on data analysis and interpretation which includes having experience with data analysis and the ability to interpret and present data to various audiences
2. Communication: Demonstrated experience interpreting and presenting data in an engaging and comprehensive manner. You should be able to advocate for your team and ensure its voice is heard
3. Teamwork: A track record of promoting a team environment where individuals can communicate freely and contribute. You should be able to maintain healthy working relationships, even in disagreement, and actively seek out diverse opinions and feedback
4. Planning & Organization: The ability to plan complex, multi-faceted projects, defining timelines, deliverables, interdependencies, and resource allocation
5. Professional Experience: Five or more years of professional experience, with at least two years in a role that involved people management

Preferred Qualifications

1. Stakeholder management: Involving Public Policy, Legal, and Communication teams
2. Product Acceleration: Experience growing products from 1-100
3. Data analysis tools: SQL, Phyton, and visualization tools

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

This role demands a unique blend ofdata fluency and stakeholder leadership. The ideal candidate is as comfortable writing SQL queries and building models in BI tools as they are presenting go-to-market strategies to Regional General Managers and Sales leaders. You will design and run the global bookbuilding process, treating it like a product - scoping, testing, iterating, and scaling with rigor.

With global scope and high visibility, this role sits at the intersection of. You will shape how Uber for Business structures its sales engine, ensuring that our sales teams are positioned for success and that we maximize impact across our $700M+ and growing global portfolio.

Bookbuilding Strategy & Execution

• Own the global process for building and balancing seller books across regions, ensuring equitable account allocation and alignment with strategic priorities.
• Develop, test, and operationalize the queries, data sources, and logic that underpin bookbuilding

Data & Insights

• Leverage SQL, Python, and BI tools to design scalable models and insights for segmentation, territory design, and headcount planning.
• Synthesize complex data sets into actionable recommendations for sales leaders.

Stakeholder Management & GTM Alignment

• Partner with Regional General Managers, Country Managers, and Sales Leaders to align on bookbuilding strategy, segmentation adjustments, and headcount planning.
• Act as the trusted advisor on GTM strategy, presenting recommendations and driving alignment across leadership.

Change Management & Communication

• Lead global communication and change management for territory rebalancing and segmentation shifts.
• Drive adoption and clarity around changes, ensuring smooth transitions and minimal disruption to sellers.

Program & Process Management

• Manage bookbuilding like a product, creating a repeatable and transparent playbook for how books evolve each half.
• Run a scrum-like model for iteration and improvement, ensuring the process is hyper-organized and efficient.

Basic Qualifications

• 6+ years of experience in Sales Operations/Sales Strategy
• Advanced proficiency in SQL (query building and optimization) and hands-on experience with BI tools (e.g., Tableau, Looker, PowerBI).
• Strong proficiency with Python (data manipulation, automation, analytics workflows).
• Demonstrated program management experience — organized, detail-oriented, and process-driven.
• Bachelor’s degree in Business, Analytics, Economics, Computer Science, or related field.

• Experience in global Sales Operations or within a high-growth SaaS/B2B environment.
• Familiarity with Salesforce.com and sales data workflows.
• Proven ability to communicate complex ideas effectively across technical and non-technical stakeholders.
• Track record of driving organizational change and aligning cross-functional teams around new processes.
• Experience working in a marketplace or multi-sided platform environment.

What the Candidate Will Do

1. Manage team performance and drive results, guide adherence to policies
2. Lead, coach, mentor, and motivate employees
3. Partner with the Recruiting team on hiring
4. Lead improvements on support logic and processes
5. Address and resolve escalations or further escalate
6. Maintain stakeholder relationships
7. Drive accountability for policies and other guidelines
8. Execute root cause analysis action plans from escalations and agents’ performance
9. Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
10. Complete administrative and HR related tasks for the team

Basic Qualifications

• Some experience in retail, hospitality, or customer service in-person or contact center environment
• FOR INTERNALS: At least 1 year of informal leadership or SME experience
• FOR EXTERNALS: At least 1 year of people management experience
• Basic project management skills
• Proficiency in Google Suite
• Schedule flexibility for a 24/7 environment

Preferred Qualifications

• Supervisory or leadership experience—You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
• Maintain a positive, can-do demeanor and encourage others to do the same
• Excellent written and verbal communication skills
• Excellent interpersonal skills – You establish trust and effective working relationships with internal and external partners
• Strong time-management and organizational habits —You prioritize work effectively and drive multiple projects to completion at once

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Identifying new sales opportunities through product adoption and location expansion
• Identify opportunities and recognize additional revenue potential
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Basic Qualifications

• At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)

Preferred Qualifications

• Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus)
• Google Suite Experience is highly preferred

For Miami, FL-based roles: The base hourly rate range for this role is USD$24.50 per hour - USD$25.80 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

In this role, you will be responsible for developing a safety program for AV fleet operations that assures the relevant infrastructure, operations and processes utilized in the course of AV rides and deliveries on the Uber Platform complies with safety-related regulatory requirements and conforms to industry standards and best practices that have been adopted at Uber and by our partners. This role will help establish Uber’s internal safety standards and associated requirements to be applied across all of Uber’s AV fleet partners operating on the Platform and support approaches to audit conformance with those standards and requirements. This will be a highly cross-functional role, requiring collaboration with internal and external stakeholders in the complex and evolving AV space. This role will involve program support, execution, and partner engagement responsibilities with a strong focus on cross functional collaboration.

Scope of Responsibility

1. Safety Management Execution: Support the implementation of Uber’s safety management system specific to AV fleet operations, including the four pillars of Safety Policy, Safety Risk Management, Safety Assurance, and Safety Promotions.
2. Continuous Improvement: Participate in the continuous improvement of safety processes and programs by analyzing feedback, identifying gaps, and suggesting enhancements to streamline safety operations.
3. Safety Program Execution: Execute or support the operationalization of Safety Programs such as Safety Assurance and Risk Assessment.
4. Partner Engagement: Work closely with Uber’s AV partners and fleet operators to understand their requirements for operations on the Uber Platform and creatively problem solve for mutually successful outcomes.
5. Cross-functional Leadership: Collaborate with many different skilled individuals across Uber, including business development, fleets, product management, legal, policy, safety operations, marketing, engineering, and regional operations teams
6. Industry Awareness: Stays current with safety & health industry trends, is a member of professional safety associations and has a strong network of safety professionals for best practice sharing.

Basic Qualifications

1. Safety Management Expertise: 5+ years of industry experience implementing and managing safety management programs in a transportation sector (AV’s, aviation, automotive, trucking, maritime, etc.)
2. Operational Safety: Experience implementing or supporting safety programs related to the use of vehicle operators for development, testing and operations.
3. Education: Bachelor’s or Master’s degree in safety, engineering, or related technical fields.

Preferred Qualifications

1. Advanced degree in safety, engineering, or related technical fields
2. Experience working with the International Civil Aviation Organization (ICAO) or other SMS frameworks
3. Experience performing data analysis and statistical analysis of operational safety data to generate safety performance indicators
4. A continuous improvement approach, with a history of quick adaptation and self-directed learning
5. A passion for creating empathetic, inspiring, and innovative transportation solutions in pursuit of positive societal outcomes
6. Communication & Relationship Building: Exceptional communication, negotiation, and relationship management skills, with the ability to work across different cultures and industries.

For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

What you'll do:

• Pitch, sell and negotiate the newest product in the U4B portfolio to diverse decision makers inside SMB companies in every industry.
• Prospect new leads and opportunities to build and maintain a strong pipeline.
• Hit bi-annual and quarter targets (quota carrying role).
• Construct, forecast, and run your sales pipeline via Salesforce CRM.
• Develop your sales skills: Probe for objections, remove obstacles, and eliminate barriers to gain commitment with customers.
• Work with a unique multifunctional team inside one of our most important lines of business.
• Contribute on building and developing a new U4B product launch in the region.
• Participate in periodic team reviews and updates on business progress, best practice sharing etc.
• Create documents like process playbooks, performance trackers etc. to help the team scale efficiently.

• 2+ years of B2B experience, with at least 1 years in an Account Executive role or equivalent. SaaS experience is a plus.
• Bachelor's degree in business administration or related field
• Proficiency in English
• Excellent verbal and written communication skills
• Proven track record of growing a customer base and exceeding revenue targets and company goals
• Self-starter, comfortable working autonomously with high volume and under pressure typical of SMB sales
• Proficiency in pipeline management, sales techniques, prioritization, and setting clear expectations
• Proficiency in leveraging data-driven insights to refine sales strategies
• To be driven and passionate about a fast-paced team environment, working with high pressure and high expectations
• Resilience, adaptability, proactivity, taking care of ambiguity, and a can-do attitude
• Creativity, organization and process-orientation to simultaneously handle hundreds of prospects

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .