Direct Experience Program Leader Community Operations Delivery jobs at Uber
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348 jobs found
02.07.2024
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Uber Direct Experience Program Leader Community Operations Delive... United States, West Virginia
Lead development of the vision and support strategy for Uber Direct in EMEA: channel, policies, support operations. Scale and improve support for a new business that's growing and changing constantly....
Cast a vision and approach to Global Community Operations Learning and Development at Uber that addresses the changing skill requirements of our Community Specialists, driven by Uber’s differentiated support strategy...
Design, implement, and maintain support processes and policies and identify areas of continuous improvement. Manage all escalated continuous process improvement requests for your respective support queue, corresponding and liaising with...
Drive strategic projects: Lead and drive key strategic projects across India SA CommOps, ensuring alignment with broader business goals. Business reviews and communications: Take proactive, end-to-end ownership of business reviews,...
Ensure that Uber has the courier supply and capabilities to support all the complex trip types that businesses may require Uber to provide delivery for. This will include deliveries for...
Analyze existing processes and workflows to identify areas for optimization and efficiency gains. Propose and implement scalable solutions to streamline partner engagement, onboarding, and support processes. Continuously monitor and evaluate...
Project manage and lead launches for products globally. Design and implementation of the best tools, processes and operating models for product launches & go-to-market. Cross-functionally lead a community of strategic...
Lead development of the vision and support strategy for Uber Direct in EMEA: channel, policies, support operations. Scale and improve support for a new business that's growing and changing constantly....
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