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157 jobs found
21.08.2025
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Uber Program Specialist IV - Consumer Experience United States, West Virginia
Own end to end strategic projects. Conduct VoC deep dives based on support ticket analysis and qualitative signals. Synthesize trends to inform rollout success, product fit, or root-cause analysis. Collaborate...
You have experience in Customer Service. Customer empathy – You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative...
Partner with Persona Program Managers to maintain existing automations and channels, identify improvement opportunities, and resolve bugs as they arise. Assist in the project planning and project management of large...
End-to-end CX - define and execute the end-to-end customer support experience for riders. Customer Journey - define frameworks to build the right experience for riders. Build and modify policies to...
Support the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the rapid growth of the business. Own quantitative analysis of the performance...
Case manage and resolve complex customer support issues that have been escalated by other customer support specialists within the network. Provide thorough, detailed customer support using various support platforms including...
Producing oral and written analytic findings to Global Security stakeholders within the assigned region to support employee life & safety (ELS) and marketplace security decision making. Acting as a liaison...
Own end to end strategic projects. Conduct VoC deep dives based on support ticket analysis and qualitative signals. Synthesize trends to inform rollout success, product fit, or root-cause analysis. Collaborate...
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