Global Service Delivery Consultant jobs at Truist in United States, Charlotte

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Partner with leaders and SMEs on strategic priorities and initiatives to assess potential global service delivery opportunities.

3. Develop business requirements that align with strategic priorities and goals to enable the sourcing process and plan for transitions.

4. Define problems and scope parameters, organize and structure teams, assign individual responsibilities, develop transition/project schedules and milestones, identify governance and escalation routines for decision making, and determine resource requirements.

5. Manage small/medium, moderately complex global service transitions and/or initiatives to devise a feasible plan that achieves the goals and objectives and aligns with the business strategy & the agreed-upon outcomes.

6. Provide data aggregation, analysis, reporting and develop presentations that aid decision-making and support organizational goals.

7. Support leaders with analysis & reporting for strategic partner oversight and business-as-usual management.

8. Responsible for researching global service industry benchmarks & best practices.

9. Strategically analyze and structure solutions while balancing risks and opportunities.

10. Apply prior experience or other industry expertise to support analysis and project work.

12. Apply strong communications and analytical skills to ensure key stakeholders are informed about progress and expected outcomes.

QUALIFICATIONS

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s Degree

2. 3-5 years progressive related experience in data analysis, project management or process improvement related role and/or in Financial Services

3. Strong organizational, written, and verbal communication skills with ability to prepare finalized reporting and presentations.

4. Proficiency in Microsoft Office Suite (PPT, Excel, Word)

Preferred Qualifications:

1. Advanced degree in Business, Finance, Economics or Engineering

2. Proficiency in quantitative and qualitative analysis

3. 3+ years experience in the consulting industry or in project management

4. Experience in Financial Services or Banking Operations

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Partner with leaders and SMEs on strategic priorities and initiatives to assess potential global service delivery opportunities.

3. Develop business requirements that align with strategic priorities and goals to enable the sourcing process and plan for transitions.

4. Define problems and scope parameters, organize and structure teams, assign individual responsibilities, develop transition/project schedules and milestones, identify governance and escalation routines for decision making, and determine resource requirements.

5. Manage small/medium, moderately complex global service transitions and/or initiatives to devise a feasible plan that achieves the goals and objectives and aligns with the business strategy & the agreed-upon outcomes.

6. Provide data aggregation, analysis, reporting and develop presentations that aid decision-making and support organizational goals.

7. Support leaders with analysis & reporting for strategic partner oversight and business-as-usual management.

8. Responsible for researching global service industry benchmarks & best practices.

9. Strategically analyze and structure solutions while balancing risks and opportunities.

10. Apply prior experience or other industry expertise to support analysis and project work.

12. Apply strong communications and analytical skills to ensure key stakeholders are informed about progress and expected outcomes.

QUALIFICATIONS

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s Degree

2. 3-5 years progressive related experience in data analysis, project management or process improvement related role and/or in Financial Services

3. Strong organizational, written, and verbal communication skills with ability to prepare finalized reporting and presentations.

4. Proficiency in Microsoft Office Suite (PPT, Excel, Word)

Preferred Qualifications:

1. Advanced degree in Business, Finance, Economics or Engineering

2. Proficiency in quantitative and qualitative analysis

3. 3+ years experience in the consulting industry or in project management

4. Experience in Financial Services or Banking Operations

Regular or Temporary:

English (Required)

1st shift (United States of America)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Manages multiple projects end-to-end within the program on time, on budget, and with quality as per scope. Projects are across four entities.

• Responsible for developing the project's timeline, keeping track of programs and projects.

• Development Deliverables, interdependencies with other systems and operating areas.

• Ensures responsible parties deliver their assigned tasks in a timely manner.

• Responsible for providing status and raising issues to Senior Management, Technology Management, and to Business and Technology Release Management as appropriate.

• Interdependency Tracking-Responsible for ensuring early engagement of cross impacted teams such as Architecture, Information Risk, Tech Infrastructure etc.

• Supporting the development and approval of the project's business case.

• Managing project life cycle phases, such as Initiation, Development (requirements, design, build, test), and Implementation (implementation and project closure), including both Tech and Business deliverables.

• Facilitate and participate in the delivery process for major project deliverables including Project Plan, Business and Functional Requirements, Analysis & Design, QA, End User Testing, and Product Management deliverables.

• Coordinating and leading "virtual team" resources located in multiple global locations.

• Preparing and presenting project updates for executive leadership.

• Other responsibilities include managing the change control process, overseeing the project's financial approval process, managing project issues/ risks, developing contingency plans, and other activities in support of the team's overall success.

• Responsible for contributions beyond typical PM role, including supporting Product Management, BA, QA and Developer activities.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BA/BS IT/ Computer Science, MIS, Economics, Finance, Operations Management, or a related discipline.

• 10+ years professional experience in banks or other financial institution, consulting firm, and or software company.

• 10+ years project management experience leading complex projects, valued at $1M or greater.

• 5+ years' experience in Information Security banking.

• Knowledge or experience delivering Information Security projects.

• Strong organizational skills and attention to detail.

• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership.

• Exhibits high degree of creativity, self-motivation, and commitment to task.

• Power user of office automation and project management tools including MS PowerPoint, MS Project, and Visio.

• Experience in leading several complex system projects.

• Expertise in project management discipline and techniques.

• Ability to lead and motivate cross-functional teams and interact with all levels.

Preferred Qualifications:

• Knowledge of Cybersecurity Operations - Threat Intelligence, Threat Detection, Security Monitoring, Incident Response.

• Knowledge of InfoSec platforms, CrowdStrike, Splunk, SIEM, CyberArk, SailPoint, etc.

• Understanding of systems development methodologies. Ability to direct and manage business partners, technology resources, subject matter experts, user interface design, QA, UAT, and all other groups involved in the end-to-end process needed to define, design, and deploy product capabilities.

• Demonstrates strong relationship management skills. Proven ability to quickly build trust and rapport with others in order to structure problems, build consensus, and negotiate agreement.

• Proven ability to manage large projects in a way that reduces risk, ensures predictable results, meets, or exceeds its timeline.

• Project Management Professional (PMP) Certification.

• Process Improvement Professional (e.g. Six Sigma certification).

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Assist in the development and execution of capital and RWA forecasts for the monthly forecast process, annual plan, and stress testing forecasts. Assist in the development of the annual Capital Plan (and related capital actions) and periodically conduct analysis of enterprise-wide stress test results for Truist and peers, ensuring methodologies incorporate all applicable regulatory and policy requirements.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Execute the monthly capital planning process (or more frequent as needed) including generation of the capital and RWA forecasts, preparation of committee materials, preparation of internal and external (i.e., regulatory) reporting requirements, and preparation of quarterly corporate dividend and earnings package for capital

2. Assist in the execution of capital and RWA forecasting responsibilities for stress testing processes and submissions, including preparation of challenge and committee materials, generation and submission of the annual capital plan, and completion of the requisite submission templates.

3. Lead small projects and ad-hoc analysis as needed, while playing significant role in larger more complex initiatives

4. Monitor Notices of Proposed Rulemaking (NPRs) impacting capital planning and stay abreast of industry research and changing regulatory considerations.

5. Execute risk controls for the capital planning processes, ensuring appropriate documentation; make process improvements as needed to processes and controls.

6. Create, modify, and / or execute forecasting models to perform complex ad-hoc capital analysis within tight time windows; present findings to team members and make recommendations as applicable.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in business, accounting, economics, finance or equivalent education and related training

2. Five years of banking or equivalent relevant experience

3. Working knowledge of statistics, financial forecasting techniques, finance theory and application, discounted cash flow analysis, economic value added (EVA) analysis, project analysis, capital budgeting theory, and cost of capital theory

4. Working knowledge of principles, practices, theories, and/or methodologies associated with the regulatory capital, stress testing or resolution planning disciplines. Familiar with foundational concepts of other related professional disciplines

5. Proven competency in Excel and PowerPoint

6. Ability to travel as needed, occasionally overnight

Preferred Qualifications:

1. Master's degree, MBA or professional designation (e.g., CFA, FRM)

2. Three years of analytical experience in the Corporate Treasury function

3. Working knowledge of bank financial statements and impact to capital

4. Understanding of bank regulation related to capital planning

5. Strong communication skills, both verbal and written

Regular or Temporary:

English (Required)

1st shift (United States of America)Responsible for gathering, analyzing, documenting and maintaining all security data requirements related to the business applications, interfaces and reporting environments. Apply standards and best practices to ensure the Bank's data is accurate, complete, current, understandable and accessible. Work closely with internal clients, business analysts and development project teams to understand information flow and content issues. Develop or modify procedures to ingest, correlate and analyze system or application log data to produce user and system behavior baselines, and outliers to identify patterns of risk. Provide leadership in defining processes and standards that govern an effective security analytics program. Partner with data owners to understand business applications and associated data flows.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Gather, review, analyze, profile, validate and map system data into the data warehouse to meet cyber security reporting and analytical needs.
• Perform complex data analytics and troubleshooting on security data ingestion issues reported by production support and other teams.
• Develop solutions and recommendations for improving data integrity issues. Analyze data issues and work with development teams for problem resolutions. Identify problematic areas and conduct research to determine the best course of action to correct the data, identify, analyze and interpret trends and patterns in complex datasets.
• Determine and analyze line of business requirements, use system data, and provide input needed by various departments and senior management to produce business reports.
• Work with extract, transform and load (ETL) developers to test and validate data attributes and with other business analysts to ensure data is integrated consistently, regardless of the source system.
• Take ownership of issues through resolution, including close coordination between business representatives, IT staff, and data warehouse administrators.
• Translate high level business requirements into functional specifications for the IT organization and manage changes to such specifications.
• Work with source system business analysts to understand system and log nuances and resolve data issues.
• Conceptualize, design and develop dynamic and static dashboards or views to enhance risk awareness and internal intelligence availability for incident identification, investigation, and remediation.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Information Technology, Information Systems, Computer Science or Business-related field, or equivalent education and related training
• Ten years in a role of data analytics, statistical analytics, data transformation, data reconciliation and/or sophisticated data presentation
• Experience in ETL development using standard tools
• Strong background and holistic understanding of the different components of an Information Security Program to successfully correlate disparate solution logs and cyber related data to accurately identify trends, behavior baselines, and outliers that represent possible risks
• Understanding of Enterprise Data Warehouse concepts and prior experience applying that understanding to query data in a Very Large Database (VLDB) environment

Preferred Qualifications:

• Understanding of cyber security intelligence and security analytical packages
• Previous experience with Securonix
• Banking or financial services experience
• Working knowledge of Statistical Analysis System (SAS) and other analytic tools
• Ability to recommend the growth, addition, and retirement of data analytics toolsets

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client’s financial needs. Cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
2. Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.4. Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.6. Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
7. Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
8. Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education
2. Two years of teller or cash handling or client service experience
3. Six months of client relationship building or sales experience
4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
5. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
6. Ability to multi-task under time constraints
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
9. Ability to work weekends and/or extended hours with occasional travel and overnights may be includedPreferred Qualifications:

1. One year of client relationship building or sales experience
2. Knowledge of advanced or complex branch transactions, risk management and loss prevention
3. Experience with sourcing and prospecting for new clients and client relationship building
4. General understanding of bank operations, policies and procedures

Regular or Temporary:

English (Required)

1st shift (United States of America)- Oversee the entire product lifecycle, including ideation, development, management, marketing, communication, commercialization, profitability, and risk management.
- Provide subject matter expertise to drive the development and delivery of innovative digital payment solutions that meet client needs.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Lead team of Product Managers and oversee conception through end of life ownership for consumer payments products and solutions
2. Manage, track and report product performance throughout its lifecycle including product strategy, product planning, financial performance, and issue prioritization
3. Drive product development and enhancements including road map and statement of direction development. Lead peers and dotted line relationships through the project lifecycle to deliver development efforts
4. Develop and maintain strong relationships with third-party vendors ensuring ongoing communication of strategies, financial stability and annual reviews
5. Maintain awareness and understanding of client and market needs including the regulatory environment. Develop business cases to support new product recommendations to meet those needs
6. Manage issues throughout the product management lifecycle including problem identification, root cause analysis, mitigation and stakeholder communication
7. Act as a primary negotiator between internal departments and clients to resolve issues. Provide relevant product information and expertise to support sales effort
8. Adhere to and follow all applicable policies and procedures. Proactively escalate issues and risks to senior leadership's attention. Ensure products conform to regulatory requirements
9. Represent the consumer payments Product organization both internally and externally, including industry forum participation and presentations, client meetings and internal meetings/discussions
10. Effectively manage human capital, including identifying, acquiring, developing and retaining top performing talent

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in related field or equivalent work experience
2. 10+ years of experience with product management, P&L management and strategy for commercializing new products and services in a regional bank, large bank or closely related technology-driven organization
3. 5+ years of supervisory or managerial experience leading teams, including demonstrated expertise in attracting, developing and retaining top talent, including team building and mentoring
4. Experience managing and executing the product management lifecycle in a changing environment
5. Demonstrated ability creating and implementing effective market strategies for banking clients
6. Prior experience in negotiations, project and vendor management
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

1. Master's degree in related field or equivalent education and related training
2. Certified Treasury Professional (CTP) designation
3. In-depth and broad knowledge of Treasury Solutions applications and products