Business Systems Support Technician jobs at Tesla in United States, Fremont

This role is highly engaging, and you will also be working on one of our most exciting products. You will collaborate with cross-functional engineering teams to understand emerging designs and architectures. You will be responsible for identifying risks associated with these architectures. You will identify appropriate stresses that our products must pass and create test plans, which will be used to assess the reliability of our products. You will provide reliability analyses and suggestions to improve the reliability of our products.

• Apply solid knowledge of reliability methods and electro-mechanical chassis, suspension, and steering systems to design accelerated test plans for design validation, burn-in testing, environmental stress screening (ESS), ongoing reliability testing (ORT), and demonstration of reliability growth
• Analyze field usage and environmental conditions to optimize requirement setting and test methods
• Facilitate and lead design FMEA sessions to assess product risks, determine validation test plans and drive reliable design choices
• Work with manufacturing quality, service engineering, supplier quality and design teams to identify root causes and drive resolution for failures originating in testing and in the field
• Generate process validation test plans to implement at suppliers, and drive root cause corrective action with suppliers to resolve production process issues
• Provide reliability design guidelines and apply reliability lessons learned to enable continuous improvement

• Degree in Mechanical Engineering or equivalent experience
• 2+ years of experience working on electro-mechanical systems (including relevant internship or academic lab work experience)
• In-depth understanding of chassis systems and high-level understanding of other vehicle systems like body, exteriors, and closures
• Experience with burn-in testing, Environmental Stress Screening (ESS), Ongoing Reliability Testing (ORT).
• Understanding of Highly Accelerated testing methods and governing equations for different types of acceleration models
• Experience with developing reliability guidelines and inventing novel ways of reliability testing
• Working knowledge of reliability statistics including Weibull analysis, and experience with statistical software such as JMP, Minitab, etc.
• Working knowledge of failure analysis techniques such as optical microscopy, SEM, CSAM, X-ray, cross-sectioning and EDX
• Self-driven and focused individual with a proven ability to manage parallel tasks effectively, with a desire to work in a fast-paced environment
• Proven ability to remain engaged, proactive, and positive in tough circumstances

• Demonstrates an aptitude towards learning Engineering Test Standards with a safety-first attitude
• Motivated to work in a high-paced, dynamic environment
• Willingness to learn new and innovative technologies
• Organizing and maintaining lab equipment, parts, and tools
• Support communal operations and oversight of environmental chamber logistics
• Support other technicians on test setup, inspection, and end of test wrap up
• Assembly and disassembly of test fixtures and equipment
• Organizing parts by using fork-lifts and other equipment, as well as become the technical expert and owner for shipping and logistics
• Support wiring harness fabrication, including soldering, crimping, and following wiring diagrams
• Assist in the battery discharging and scrapping process

• Ability to follow technician/engineer instructions to operate charging equipment, basic hand tools, test equipment, and data acquisition systems used for data collection
• Able to identify and assess potential electrical hazards or risks to ensure a safe working environment
• Establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Able and willing to lift at least 50 lbs.
• Comfortable working in an industrial environment (90% indoor)
• Track record of using hand tools to perform basic shop operations
• Work with a collaborative attitude and team spirit
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Basic high voltage training or demonstrated working knowledge of high voltage DC systems, high voltage battery packs, and associated safety protocols

• Collaborate with senior engineers to design, implement, and maintain scalable and resilient RESTful microservices using .NET 6 and C# ensuring high performance, security, and adherence to best practices
• Work with MySQL databases to implement data structures supporting microservices
• Gain exposure to Docker for containerization of microservices, contributing to the team's efforts for portability and scalability
• Participate in code reviews to learn and maintain high-quality code standards, best practices, and security guidelines
• Contribute to the creation and maintenance of technical documentation for microservices, APIs, and CI/CD processes
• Collaborate with the team in troubleshooting and resolving issues in the production environment, gaining valuable hands-on experience
• Develop and execute comprehensive integration test suites for Microservices to ensure reliability and interoperability. Drive the implementation of automated testing strategies as an integral part of the CI/CD pipeline

• Degree in Computer Science, Software Engineering, or a related field or equivalent experience
• 2 years of hands-on experience in software development, with a focus on .NET 6, C#, MySQL, Docker, CI/CD, Git, Microservices, Integration Testing, and REST API development
• Basic understanding of microservices architecture principles and RESTful API design
• Exposure to MySQL databases and basic database management skills
• Familiarity with CI/CD pipelines and version control using Git
• Eagerness to learn and adopt new technologies and best practices
• Strong problem-solving skills, attention to detail, and effective communication
• Passion for sustainable technology and a strong interest in contributing to the automotive industry

• Inspection/verification of in-process Tesla built material
• Manage nonconforming material through the MRB process to ensure that nonconforming material is identified, appropriately dispositioned, tracked, and reported
• Root cause investigation/resolution of daily quality issues
• Troubleshooting Failure Analysis
• Provide data input and output reports to assist in quality improvement activities
• Coordinate calibration activities, working with outside vendor to ensure that all test and measurement equipment is calibrated prior to use on the manufacturing floor
• Provide mechanical measurement support to identify or solve potential material issues

• 3 - 5 years’ experience in a Manufacturing Quality Control environment
• Knowledge of ISO 9001:2000 or TS16924 a plus
• Ability to read and interpret basic mechanical drawings
• Versed on Microsoft office
• Must have command of the English language, both written and verbal

• Work as key link between cross functional teams to develop requirements and provide solutions for inline vision inspection systems
• Drive ramp of exciting new products by characterizing baseline vision performance and capability and improve performance as measured by product quality and tool availability
• Ensure manufacturing lines meet uptime, availability, and reliability metrics – OEE, cycle time and quality, and have the sense of urgency on resolution of production issues
• Develop best practices to improve vision system reliability
• Vision software and algorithm development and data analysis using programming languages such as C++, C#, Python or HALCON vision library
• Commissioning and calibrating vision systems and MES system integration
• Organize cross-functional design reviews and highlight body of work
• Collaboration with downstream and upstream process teams and quality team on vision system validation, data correlation, and analysis
• Build request for quotation and manage vendor proposals
• Provide direction and mentorship to third party vendors and Tesla Internal machine building teams

• Degree in Physics, Mechanical Engineering, Electrical Engineering, Computer Science or equivalent experience
• 5+ years of experience with machine vision systems
• Strong understanding of engineering fundamentals and ability to apply them towards manufacturing process development
• Knowledge in selection of cameras, lenses, optics, lighting, and other hardware for image capture and processing
• Knowledge of camera calibration (e.g., pinhole camera model, lens distortion, MTF of imaging system, gain and exposure setting, etc.)
• Strong analytical, mathematical, and statistical background and ability to understand and explain theory behind vision algorithms
• Experience of image processing (e.g., image enhancement, thresholding, morphology, feature extraction, etc.) is highly desired
• Experience with machine learning applications and image classification by deep learning is highly desired
• Experience in high volume manufacturing is highly desired
• Ability to travel

• Issue Resolution and Troubleshooting: Act as the first point of contact for business process issues or system malfunctions. Troubleshoot and diagnose problems with business workflows, software systems, and tools
• User Support & Training: Provide frontline support to end-users (e.g., employees or departments) encountering process-related issues
• Business Process Monitoring and Maintenance: Regularly monitor business processes to ensure they are functioning efficiently and effectively
• Documentation and Reporting: Maintain detailed documentation of issues encountered, troubleshooting steps taken, and final resolutions
• Collaboration with Teams: Work closely with business program managers, IT teams, and other stakeholders to communicate system issues and process inefficiencies
• System and Process Testing: Assist with testing and validation of new system implementations, upgrades, or process changes to ensure they meet business needs

• Strong customer service skills to ensure that end-user needs are addressed quickly and effectively, ensuring a positive support experience
• Strong ability to troubleshoot issues in business systems and workflows, identifying the root causes of technical or process problems
• Meticulous attention to detail when troubleshooting, documenting, and analyzing processes to ensure nothing is overlooked
• Understanding of basic SQL queries and database management to analyze system data, resolve issues, or retrieve information
• Strong skills in interpreting data, metrics, and reports to evaluate system performance or diagnose process bottlenecks
• Strong writing skills for creating clear, concise process documentation, troubleshooting guides, and training materials
• Ability to work as part of a larger team to meet business goals, whether supporting team projects or individual tasks

• Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices
• Respond to requests and incidents from our employees daily
• Proactively ensure the highest levels of systems and infrastructure availability in our remote environments
• Diagnose site network infrastructure issues and address in advance of service disruptions
• Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
• Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
• Some planned travel to and from remote sites across regions, with occasional short-notice travel required

• Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experience
• Minimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support
• Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers
• Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model
• Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments
• Experience in supporting Apple and Android mobile devices along with Intune MDM
• PowerShell or Python experience is a plus