Service Intern jobs at Tesla in Taiwan

• Experience managing a culturally diverse team desired

• Experience in a fast-moving industry required
• Experience in working within an Aftersales environment required
• Fluency (written and spoken) in English required

Position Description

•　Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
•　Manage the vendor performance and cost control with the effective tools and skills.
•　Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
•　Order the supplies and facility maintenance. Well manage the cleaning vendor.
•　Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
•　Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
•　Make sure the environment of reception is tidy and all facility/displayed food are in place.
•　Effectively handle multiple priorities, organize workload, and meet deadlines.
•　Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容
•　能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
•　運用有效的工具和技能管理供應商狀況以及成本控制
•　及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
•　訂購耗材以及維修設備，有效管理清潔廠商
•　接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
•　以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
•　適時支援服務顧問以確保客戶擁有最佳的服務體驗
•　確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
•　有效地安排及處理多項事務，並在特定時間內完成工作
•　與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度

Responsibilities

Requirements
•　At least 2 years working experience in administration or accounting/ procurement related field.
•　Working in the service department is preferred.
•　An analytic, energetic, positive, mature and professional attitude.
•　The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
•　Show attention to details and accuracy. Fact oriented and good at figures.
•　Have the ability to work well under pressure and with a diverse range of personalities.
•　Good at excel (v-lookup/formula setting/pivot) and PowerPoint. 工作條件
•　具有行政/服務業 兩年以上的相關工作經驗
•　有服務相關經驗者佳
•　善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
•　有能力承受壓力，在步調快速的工作環境下處理多項工作，並同時保持專業有禮的儀態
•　注意細節與工作準確度，追求事實並對數字敏銳
•　擅長MS Office，尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint

Responsibilities

Requirements
•　At least 2 years working experience in administration or accounting/ procurement related field.
•　Working in the service department is preferred.
•　An analytic, energetic, positive, mature and professional attitude.
•　The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
•　Show attention to details and accuracy. Fact oriented and good at figures.
•　Have the ability to work well under pressure and with a diverse range of personalities.
•　Good at excel (v-lookup/formula setting/pivot) and PowerPoint. 工作條件
•　具有行政/服務業 兩年以上的相關工作經驗
•　有服務相關經驗者佳
•　善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
•　有能力承受壓力，在步調快速的工作環境下處理多項工作，並同時保持專業有禮的儀態
•　注意細節與工作準確度，追求事實並對數字敏銳
•　擅長MS Office，尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint

Responsibilities:
• To address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Responsibilities

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

• Troubleshoot and repair equipment as defined by the service engineering team
• Be available to travel, contributing to equipment uptime across multiple locations
• Perform complex and precise electro-mechanical debug, rework and repair
• Perform tasks requiring a high level of skill and patience
• Comfortable and able to work with Medium and High Voltage while maintaining a safety focus
• Operate a variety of hand tools, power tools, diagnostic and measuring equipment (including DMMs and MV test equipment)
• Develop and follow best practices and procedures for various maintenance activities related to Tesla Energy equipment
• Maintain high levels of communication and feedback within the Tesla Energy service organization; prepare daily updates of work completed, problems identified, and future timelines.
• Have flexibility to provide support outside your region and possibly outside the country as required
• Perform other related duties as assigned per our growth and diversity across applications
• Actively work across Powerpack and Megapack utility sites, ensuring operations & maintenance requirements are met, maintaining a healthy fleet that is performing optimally

• Minimum 3 years’ experience, with at least 1 years’ electrical experience within the renewables sector. (BESS/Solar/Wind experience is preferred)
• HV Switching Certification a plus, including experience
• Knowledge of data networks
• Must be able to work from complex and detailed documentation and/or verbal and written instructions depending on situation
• Strong computer skills. Comfort with Microsoft office and cloud-based computing programs.
• Ability to communicate and function well in a mobile office setting
• Ability to read and understand manufacturing instructions, electrical diagrams, and mechanical drawings
• Must be reliable, have good initiative, committed, and quality focused
• Willingness to work outdoors, on the road, at unusual hours
• Ability to lift 20-25kg
• Valid driver’s license required
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Ability to maintain and perform top level professional integrity