Service Preparation Specialist - Segeltorp jobs at Tesla in Sweden
Tesla Customer Experience Specialist Sales Part-time - Stockholm Sweden, Stockholm
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· Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
· Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
· Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
· Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
· Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
· Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
· Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
· Ability to communicate information in an easy-to-understand manner.
· Proven track record of delivering excellent customer experiences.
· Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
· Flexibility to work on weekends and evenings as required.
These jobs might be a good fit
Tesla Mobile Service Dispatcher - Stockholm Sweden
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- Coordinate repairs in accordance with new and used warranty guidelines and specifications
- Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
- Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
- Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
- Respond to roadside requests to coordinate the servicing of customer vehicles.
- Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
- Available to work on additional responsibilities as assigned to meet business needs
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment
- Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Strong verbal and written communication skills over phone, email, and SMS in English and preferably Swedish
- Ability to address and defuse difficult conversations and customer conflict
- Thrive in a fast-paced environment with multiple priorities while maintaining attention to details
- Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
These jobs might be a good fit
Tesla Service Advisor Segeltorp Sweden
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At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
Confidently communicate with customers as a Tesla ambassador through digital channels, and face to-face to provide: Scheduling/status updates, waiter updates, and payment requirements.
Educate customers on Product, Tesla App, and answer any questions using customer friendly language.
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot.
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning.
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales.
Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop.
Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems.
Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly.
Perform additional responsibilities as assigned to meet business needs.
Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment.
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail.
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
Ability to excel in a team-based environment and achieve common goals.
Excellent problem-solving skills, and strong ability to take initiative and be proactive.
Digitally savvy – ability to adopt and adapt quickly to new technology and systems. Good knowledge of MS Office.
Able to communicate, read, and write effectively in the English & Swedish language.
Must have and continue to maintain a valid driving license and safe driving record.
These jobs might be a good fit
Tesla Service Technician Apprentice - Gothenburg Exportgatan Sweden, Gothenburg
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- Tyre changes
- Wheel swaps
- Fluid replenishments
- Door handles (this is a Tesla specific repair, it is good to know how this is performed)
- Wiper blade replacements
- 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
- Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
- Basic diagnostics
- Body adjustments
- Operate a variety of hand, power and shop tools
- Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
- Strong sense of team mentality and reliability
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Fluency in English language is required
- Excellent oral and written communication skills as well as the ability to follow instructions as required
- Ability to understand and convey business issues and technical concepts
- Driver’s license with a safe driving record preferred
- Basic Computer skills (excel, word, outlook, web)
These jobs might be a good fit
Tesla Service Technician Apprentice - Malmö Sweden, Malmo
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- Tyre changes
- Wheel swaps
- Fluid replenishments
- Door handles (this is a Tesla specific repair, it is good to know how this is performed)
- Wiper blade replacements
- 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
- Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
- Basic diagnostics
- Body adjustments
- Operate a variety of hand, power and shop tools
- Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
- Strong sense of team mentality and reliability
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Fluency in English language is required
- Excellent oral and written communication skills as well as the ability to follow instructions as required
- Ability to understand and convey business issues and technical concepts
- Driver’s license with a safe driving record preferred
- Basic Computer skills (excel, word, outlook, web)
These jobs might be a good fit
Tesla Service Technician Apprentice - Uppsala Sweden, Uppsala
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- Tyre changes
- Wheel swaps
- Fluid replenishments
- Door handles (this is a Tesla specific repair, it is good to know how this is performed)
- Wiper blade replacements
- 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
- Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
- Basic diagnostics
- Body adjustments
- Operate a variety of hand, power and shop tools
- Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
- Strong sense of team mentality and reliability
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Fluency in English language is required
- Excellent oral and written communication skills as well as the ability to follow instructions as required
- Ability to understand and convey business issues and technical concepts
- Driver’s license with a safe driving record preferred
- Basic Computer skills (excel, word, outlook, web)
These jobs might be a good fit
Tesla Service Preparation Specialist - Malmö Sweden, Malmo
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- Prepare or triage all repair requests as per our standardized process.
- Directly engage with customers to gain and document a comprehensive understanding of their concerns.
- Set clear customer expectations prior to their appointment to deliver an exceptional customer experience. Identify and action most remotely resolvable service requests, to provide an effortless customer journey.
- Display an excellent understanding of all Tesla vehicle products.
- Develop a good understanding of diagnosis processes, identifying required parts for simple repairs, maintaining end-to-end ownership of customer concerns.
- Collaborate with other service teams to provide a great customer experience through the service journey.
- Willingness to learn new and innovative technologies to further develop in role.
- Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail.
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
- Ability to thrive in a team-based environment and achieve common goals.
- Digitally savvy- ability to adopt and adapt quickly to new technology and systems.
- Able to communicate, read, and write effectively in Swedish & English.
- Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement.
- Ability to work weekends.
These jobs might be a good fit
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· Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
· Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
· Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
· Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
· Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
· Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
· Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
· Ability to communicate information in an easy-to-understand manner.
· Proven track record of delivering excellent customer experiences.
· Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
· Flexibility to work on weekends and evenings as required.
These jobs might be a good fit
