Mobile Service Dispatcher - Stockholm jobs at Tesla in Sweden

We are seeking an experienced B2B Account Manager to cultivate and grow our existing client base. In this role, you will grow long-term relationships with customers already engaged with Tesla through their car policies. Your main focus will be to identify upsell and cross-sell opportunities while also directly engaging with drivers who have the option to select Tesla. You will leverage direct engagements, visits, internal marketing, test drive events, and other initiatives to drive adoption and brand loyalty.

Relationship Management

· Serve as the primary point of contact for assigned accounts.

· Build and maintain strong, long-lasting relationships with fleet managers and other decision makers.

Account Growth

· Develop and implement plans aimed at increasing sales from existing customers.

Direct Driver Engagement

· Engage directly with drivers who have the option to select Tesla through their company's car policy.

· Organize and participate in initiatives such as site visits, internal marketing campaigns, and test drive events to showcase the benefits of Tesla.

· Gather driver feedback to inform continuous improvement of our offerings.

Training & Engagement

· Conduct regular trainings to account decision-makers and provide updates on product enhancements.

· Proactively address customer questions and resolve issues to ensure high satisfaction.

· Work closely with internal teams such as Customer Engagement, Operations and Retail to tailor solutions.

· Share market and customer feedback to inform our future work and improvements.

Performance Tracking

· Monitor and report on account performance, including sales forecasts and growth trends.

· Proven experience in B2B account management.

· Demonstrated success in driving revenue growth from existing accounts.

· Strong communication, negotiation, and relationship-building skills.

· Proficient in using CRM software and other account management tools.

· Ability to analyze data and translate insights into actionable strategies.

· Experience in organizing events, test drives, or direct consumer engagement is a plus.

· Knowledge of the automotive industry is a plus but not necessary.

· Be able to travel approximately 25%.

· A valid drivers license.

· Fluently in Swedish and English, both verbal and written.

· Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.

· Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.

· Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.

· Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.

· Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.

· Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.

· Excellent interpersonal skills with a natural ability to build rapport and engage with customers.

· Ability to communicate information in an easy-to-understand manner.

· Proven track record of delivering excellent customer experiences.

· Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

· Flexibility to work on weekends and evenings as required.

• Coordinate repairs in accordance with new and used warranty guidelines and specifications
• Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
• Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
• Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
• Respond to roadside requests to coordinate the servicing of customer vehicles.
• Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
• Available to work on additional responsibilities as assigned to meet business needs

• Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment
• Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Strong verbal and written communication skills over phone, email, and SMS in English and preferably Swedish
• Ability to address and defuse difficult conversations and customer conflict
• Thrive in a fast-paced environment with multiple priorities while maintaining attention to details
• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history

• Tyre changes
• Wheel swaps
• Fluid replenishments
• Door handles (this is a Tesla specific repair, it is good to know how this is performed)
• Wiper blade replacements
• 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
• Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
• Basic diagnostics
• Body adjustments
• Operate a variety of hand, power and shop tools

• Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
• Strong sense of team mentality and reliability
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Fluency in English language is required
• Excellent oral and written communication skills as well as the ability to follow instructions as required
• Ability to understand and convey business issues and technical concepts
• Driver’s license with a safe driving record preferred
• Basic Computer skills (excel, word, outlook, web)

• Tyre changes
• Wheel swaps
• Fluid replenishments
• Door handles (this is a Tesla specific repair, it is good to know how this is performed)
• Wiper blade replacements
• 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
• Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
• Basic diagnostics
• Body adjustments
• Operate a variety of hand, power and shop tools

• Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
• Strong sense of team mentality and reliability
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Fluency in English language is required
• Excellent oral and written communication skills as well as the ability to follow instructions as required
• Ability to understand and convey business issues and technical concepts
• Driver’s license with a safe driving record preferred
• Basic Computer skills (excel, word, outlook, web)

• Tyre changes
• Wheel swaps
• Fluid replenishments
• Door handles (this is a Tesla specific repair, it is good to know how this is performed)
• Wiper blade replacements
• 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
• Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
• Basic diagnostics
• Body adjustments
• Operate a variety of hand, power and shop tools

• Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
• Strong sense of team mentality and reliability
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Fluency in English language is required
• Excellent oral and written communication skills as well as the ability to follow instructions as required
• Ability to understand and convey business issues and technical concepts
• Driver’s license with a safe driving record preferred
• Basic Computer skills (excel, word, outlook, web)