Regional Sales Manager New Zealand jobs at Tesla in New Zealand, Auckland

• Lead, develop, coach and motivate high-performing teams.
• Directly manage a team of people-leaders across field retail and delivery locations.
• Reinforce a culture of leadership and team excellence: training standards, succession planning, talent acquisition and employee retention.
• Spend time on locations to provide coaching, and in-the-moment feedback to management and senior team leaders.
• Set clear team targets and individual goals; hold teams accountable by driving performance.
• Source, recruit, hire, and on-board top talent.
• Create a culture of employee engagement and recognition of high performers.
• Develop and reinforce high operational standards by coaching through and reinforcing targets.
• Maintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teams.
• Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location.
• Demonstrate fluency and reinforce requirements in the local market’s Sales and Registration requirements and processes.
• Seek out opportunities to increase delivery yield through campaigns targeting our existing order backlog to increase conversion rate.
• Review and implement opportunities to operate more efficiently, reduce costs, and improve employee productivity.
• Partner with senior leadership to optimise sales and delivery processes that enhance the customer experience.
• Utilise reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changes.
• Keep senior leadership informed through a regular clear and concise updates.
• Ensure operational teams across the market are aligned with HQ directives, processes and system training programs.
• Develop and implement best practices for customer communication and education pre-delivery to increase team productivity and drive efficient, high-yielding sales and delivery operations.

• Bachelor’s Degree or equivalent or at least 5 years of experience leading large teams in a high-growth, service-focused industry with multi-site experience
• Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
• Ability to prioritise, manage multiple projects, and adhere to business-critical deadlines
• Innovative – unfazed by change, hungry to learn, resourceful
• Driven – effective at using data, logic, and instincts to identify problems and execute solutions; Experience running complex processes
• Open-minded, collaborative and team-oriented attitude with the ability to think outside the box for solutions to complex challenges
• Trustworthy – Passionate dedication and ethical approach to management and operations
• Collaborative - Successful history of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work with
• Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy
• Excellent analytical, verbal and written communication, and sales skills
• Ability to travel frequently and work evenings and weekends as needed

• Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
• Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
• Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
• Accurately record issues and data into CRM / Vehicle Support System
• Provide an exceptional experience to our customers on a daily basis

• Minimum 2 years of relevant work experience
• Strong attention to detail and exceptional written and verbal communication skills are required
• Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
• Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• An interest in technology, particularly Tesla products and agility at learning new products and features
• A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
• Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy

• Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
• Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
• Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
• Accurately record issues and data into CRM / Vehicle Support System
• Provide an exceptional experience to our customers on a daily basis

• Minimum 2 years of relevant work experience
• Strong attention to detail and exceptional written and verbal communication skills are required
• Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
• Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• An interest in technology, particularly Tesla products and agility at learning new products and features
• A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
• Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy

Business Health

• Lead the delivery experience with the Tesla Advisors in order to meet and exceed targets
• Actively set individual and team targets for team and actively train, coach, and develop them
• Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts throughout location operating hours, including weekends
• Assist in the planning, implementation, and follow up of vehicle prep & logistics operational tasks and projects including, but not limited to vehicle movement coordination from logistics hubs, site management and delivery schedule
• Oversee daily delivery centre operations including but not limited to customer satisfaction, yield, dwell time and revenue recognition
• Support the Store leader in headcount planning, recruitment and interviewing of candidates who possess the skills necessary to help achieve Tesla goals
• Help control expenses, including staffing, supplies, and services
• Work collaboratively with other departments, particularly Store Leader, Logistics, Sales Operations, Registration, and Service Department to enhance customer experience
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
• Monitor daily deliveries, create reporting metrics, and actively review information with the Store Leader
• Maintain constant focus on improving the Tesla delivery experience
• Demonstrate fluency in the local market’s registration requirements and processes
• Perform additional responsibilities as assigned when business needs arise
• Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
• Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts

Customer Experience

• Responsible for ensuring all employees provide best in class experience in every interaction
• Determine resources needed to ensure vehicle preparation for customer appointments are staffed appropriately.
• Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality.
• Manage escalations quickly and effectively
• Empower and guide employees through challenging concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Coach and lead the Tesla Advisor team to fulfil their KPI’s where required, particularly in Store Leader’s absence
• Support, implement and provide follow-up for all training
• Continually evaluate the performance of each employee and provide constant feedback to drive results
• Identify high potential talent and effectively succession plan for needs of the business
• Ensure all employees adhere to Tesla policies and procedures
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs
• Ensure all employees align with Tesla’s Dress Code and Grooming Guideline