Lead, develop, coach and motivate high-performing teams.
Directly manage a team of people-leaders across field retail and delivery locations.
Reinforce a culture of leadership and team excellence: training standards, succession planning, talent acquisition and employee retention.
Spend time on locations to provide coaching, and in-the-moment feedback to management and senior team leaders.
Set clear team targets and individual goals; hold teams accountable by driving performance.
Source, recruit, hire, and on-board top talent.
Create a culture of employee engagement and recognition of high performers.
Develop and reinforce high operational standards by coaching through and reinforcing targets.
Maintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teams.
Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location.
Demonstrate fluency and reinforce requirements in the local market’s Sales and Registration requirements and processes.
Seek out opportunities to increase delivery yield through campaigns targeting our existing order backlog to increase conversion rate.
Review and implement opportunities to operate more efficiently, reduce costs, and improve employee productivity.
Partner with senior leadership to optimise sales and delivery processes that enhance the customer experience.
Utilise reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changes.
Keep senior leadership informed through a regular clear and concise updates.
Ensure operational teams across the market are aligned with HQ directives, processes and system training programs.
Develop and implement best practices for customer communication and education pre-delivery to increase team productivity and drive efficient, high-yielding sales and delivery operations.
What You’ll Bring
Bachelor’s Degree or equivalent or at least 5 years of experience leading large teams in a high-growth, service-focused industry with multi-site experience
Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
Ability to prioritise, manage multiple projects, and adhere to business-critical deadlines
Innovative – unfazed by change, hungry to learn, resourceful
Driven – effective at using data, logic, and instincts to identify problems and execute solutions; Experience running complex processes
Open-minded, collaborative and team-oriented attitude with the ability to think outside the box for solutions to complex challenges
Trustworthy – Passionate dedication and ethical approach to management and operations
Collaborative - Successful history of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work with
Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy
Excellent analytical, verbal and written communication, and sales skills
Ability to travel frequently and work evenings and weekends as needed