Tesla Delivery Operations Manager Auckland 

New Zealand, Auckland, Auckland 

217633227

Business Health

• Lead the delivery experience with the Tesla Advisors in order to meet and exceed targets
• Actively set individual and team targets for team and actively train, coach, and develop them
• Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts throughout location operating hours, including weekends
• Assist in the planning, implementation, and follow up of vehicle prep & logistics operational tasks and projects including, but not limited to vehicle movement coordination from logistics hubs, site management and delivery schedule
• Oversee daily delivery centre operations including but not limited to customer satisfaction, yield, dwell time and revenue recognition
• Support the Store leader in headcount planning, recruitment and interviewing of candidates who possess the skills necessary to help achieve Tesla goals
• Help control expenses, including staffing, supplies, and services
• Work collaboratively with other departments, particularly Store Leader, Logistics, Sales Operations, Registration, and Service Department to enhance customer experience
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
• Monitor daily deliveries, create reporting metrics, and actively review information with the Store Leader
• Maintain constant focus on improving the Tesla delivery experience
• Demonstrate fluency in the local market’s registration requirements and processes
• Perform additional responsibilities as assigned when business needs arise
• Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
• Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts

Customer Experience

• Responsible for ensuring all employees provide best in class experience in every interaction
• Determine resources needed to ensure vehicle preparation for customer appointments are staffed appropriately.
• Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality.
• Manage escalations quickly and effectively
• Empower and guide employees through challenging concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Coach and lead the Tesla Advisor team to fulfil their KPI’s where required, particularly in Store Leader’s absence
• Support, implement and provide follow-up for all training
• Continually evaluate the performance of each employee and provide constant feedback to drive results
• Identify high potential talent and effectively succession plan for needs of the business
• Ensure all employees adhere to Tesla policies and procedures
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs
• Ensure all employees align with Tesla’s Dress Code and Grooming Guideline