Used Car Finance Operations Specialist - Emea jobs at Tesla in Netherlands, Amsterdam

• Benefits Management: Oversee the day-to-day operation of various Employee Benefits Programs across EMEA, including, but not limited to, Health Insurance, Pensions, Life & Disability, and all supplementary benefits ensuring an exceptional employee experience from hire to retire with efficient processes in place
• Compliance and Policy Adherence: Tracks up to date and relevant federal and state regulations pertaining to the Benefits Administration of our Program and reporting requirements ensuring compliance with local legal requirements, accuracy, and efficiency
• Invoicing and Audits: Manage the Benefits invoicing process and conduct regular Benefit audits to ensure administrative compliance, accuracy, and timely payments
• Stakeholder and Vendor Management: Partner with HRBP & HR Advisors, Payroll, IT, Benefits Vendors, Insurers and Brokers and any other internal and/or external parties to ensure a whole overall Benefits experiences throughout overlooked during new implementations, changes, communications, and automation of administrative activities
• Data Management: Maintain accurate and confidential employee records related to benefits, updates, and changes in HRIS (Human Resources Information System: Inside Tesla) and other internal and external platforms
• Troubleshooting and Process Improvement: Apply your knowledge to evaluate current processes and approaches, suggest improvements, automations or find innovative ways to solve problems efficiently. Support answering employee queries. You need to have an entrepreneur and hands-on approach, striving to resolve issues promptly and efficiently once and for all

• Bachelor's degree in Human Resources Management, Business Administration, Finance, or related fields
• Experience as a Benefits Administrator, Benefits Analyst, Benefits Coordinator, or similar roles
• Comprehensive knowledge of employee benefits programs, and best practices including handling sensitive information with discretion and confidentially
• Strong excel skills or similar tools
• Strong analytical and problem-solving skills, with a keen eye for detail and data accuracy
• A can-do attitude is essential, you are proactive, and solution focused, you can easily adapt to changes and bring innovations to the team and Tesla employees
• A team player who has excellent communication and interpersonal abilities and can collaborate effectively with cross-functional teams. You can deal with ambiguity in a fast-paced environments

• Plan, execute and track internal and external field repair campaigns

• Track internal and external costs to determine when to outsource work

• Share recurring project updates and release notes, ensuring all stakeholders have clear information on the status, risks, key actions, and timelines for completion

• Find, onboard, contract and train 3rd party vendors on the relevant scope of works

• Review, understand and negotiate contractor quotes to determine best path to repair

• Manage regional project costs, negotiations and contracting as required

• Identify opportunities to innovate, enhance and improve the service business

• Partner with programs team members to develop and prioritize systems requirements based on business need and forecasted impact, managing a clear high-level roadmap with respective sub-projects and target timelines.

• Monitor, measure, and provide feedback on process performance related to productivity/efficiency gains, customer satisfaction and revenue

• Work closely with the deployment team during the design and construction phase to ensure serviceability of the projects and operationalize contractual requirements.

• Develop and implement best practices and procedures for various maintenance activities related to Tesla energy storage equipment and associated balance of plant

• Develop and implement spare part strategy to maximize asset operation

• B.S or M.S in Electrical Engineering or relevant experience in a technical project management role.

• 5+ years of professional experience within the energy, utilities, or industrial sectors

• Ability to comprehend and execute O&M service contracts

• Ability to review and assimilate electrical & construction drawings with a strong understanding of commercial battery storage systems and associated balance of plant systems including electrical, mechanical and control components.

• Advanced experience using project management software & tools with relevant certifications

• Strong analytical and quantitative skills with ability to use data and metrics for making assumptions and decisions

• Demonstrated success in complex problem solving and the ability to deal with ambiguity with a strong attention to detail.

• Excellent written and verbal skills both from a technical and client facing perspective with proven ability to present effectively and persuasively

• Produce trade-in vehicle valuations (Tesla and non-Tesla) across EMEA, with a focus on specific specialized countries and markets
• Review market indicator data, vehicle history and vehicle condition to appraise the value of trade-in vehicles in keeping with current Tesla valuation strategies and provide upwards feedback on any emerging trends
• Accurately record valuations and track inventory using Tesla’s internal system
• Develop strong relationships with cross functional business partners (Sales, Delivery) to create an exceptional customer experience
• Lead and support training initiatives to ensure field sales teams understand trade-in processes
• Support field teams in resolving customer questions and concerns
• Develop an understanding of Used Vehicle pricing in specific markets and become an expert in these markets, as well as supporting with Used Tesla internal pricing by following all internal pricing and valuation procedures and processes in a compliant way

• Customer Service: Experience in providing excellent customer service in a fast-paced environment. Automotive experience preferred
• Communication: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers, as well as the ability to communicate, read and write effectively in English
• Team Player: Ability to thrive in a team-based environment and achieve common goals
• Multitasking: Effectively handle multiple priorities, organize workload, and meet deadlines
• Market Adaptability: Excellent English skills required; knowledge of Arabic, Hebrew, Turkish or Czech is an advantage
• IT Know-how: Good knowledge of MS Office, experience with CRM a plus good knowledge and experience with reporting systems and/or excel
• License & Certificates: Must have had a valid driver’s license for minimum of 2 years

• Support the Megapack Sales Team through the entire sales cycle from start to finish

• Manage early-stage sales by qualifying customer inquiries, collecting relevant information and coordinating with support teams to create custom proposals

• Assist in preparing tender responses with Tesla’s Bid and Engineering Teams

• Contribute to the development of go-to-market strategies for Tesla's energy offerings, focusing on economic and policy drivers

• 2+ years of experience in the renewable energy industry, with experience in a commercial or customer facing role

• Knowledge of grid/utility markets, as well as renewable technologies, such as PV, wind and/or storage

• Ability to identify problems and provide pragmatic solutions. Quick learner, adaptable, and comfortable with change and ambiguity

• Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers

• Flexibility to travel up to 25%

• Fluency in English and preferably Spanish or French

• Work with the EMEA Fleet team and internal stakeholders (sales, service, marketing, logistics, etc.) to maintain visibility into all our fleet operations

• Contact with our service team periodically, updating settlements of insurance claim and vehicle repairing progress

• Cooperate with remarketing team, integrating the vehicle trade-in and resale process to drive allocation of vehicles to various teams

• Manage day-to-day fleet operations, and continuously improve processes and data structures

• Audit pricing and manage inventory brochure to ensure correct vehicle assortment is available per market

• Improve and own the fine management process across the region

• Highly motivated and intelligent self-starter with the desire for constant process improvement and the ability to work under pressure in a fast-paced environment

• Experience in cross-functional project management, and proven ability to drive initiatives to conclusion

• Solid understanding of business processes and highly attentive to detail to be able to understand and improve workflows

• Ability to establish and maintain cooperative working relationships with internal and external partners

• Proficiency with MS Office (Excel, Word, PowerPoint) and advanced analytical skills. SQL proficiency preferred

• Excellent oral and written communication skills in English

The EMEA Claims Handler is responsible for the handling of freight claims and seamless liaison between Tesla and our partners. You will be part of the Logistics Claims, Quality & Compliance team. This team is responsible for ensuring compliance within our logistics operations. You will aim to ensure our freight claims are diligently investigated and settled by our standards.

• Investigate the reports of claims and validate if they can be pursued
• Send claims to carriers, respond to inquiries, follow up on cases, and document claims in our systems
• Track damaged products and work with our internal teams to provide repair estimates
• Negotiate the settlements of claims as needed
• Communicate updates on claims progress to our internal stakeholders when requested
• Work with our internal stakeholders to improve the quality of logistics by providing insight into pursued claims
• Provide outstanding customer service to our partners throughout every step of the claims process
• Track payment completion of claim invoices and send payment reminders
• Monitor and drive change in our processes and systems
• Prepare analyses and reporting to understand our claims performance
• Identify and communicate recurring operational errors when applicable
• Support the onboarding of new carriers onto our claims system

• BA/MS degree in supply chain, business, finance, or any other relevant field
• Excellent communication skills, you will represent the Tesla team with all external partners
• Ability to investigate large amounts of data and maintain oversight
• Persistent and diligent in managing claim cases, you will work on one case, move to another, and later come back to the first
• Proven engagement with logistics and quality. You will be part of daily improvements in our Supply Chain operations.
• Open-minded self-starter with a positive attitude and determination
• Excellent organizational, administrative, and problem-solving skills
• Strong eye for detail and ability to provide strategic solutions
• Excellent Excel skills, experience in using BI tools is preferred
• Ability to work in cross-functional teams and build robust business strategies

• Lead and manage a best-in-class field service team, ensuring they meet customer needs, and are operationally efficient
• Maintain sites and expansion within the region to achieve industry leading uptime targets in the most cost-effective manner
• Responsible for the creation, delivery, efficiency, and productivity of the service programs in the field, both directly and with select service partners
• Be available for emergencies and be capable of pivoting resources on for a rapid response
• Works closely with customer support team to help resolve escalated issues and challenges and creates an internal support network to collaborate and help solve problems
• Determines and drives the development of best practices for all field service programs, with special attention paid to the overall customer experience
• Monitor overall regional spend and continuously propose cost effective solutions
• Develop training programs, including generation and maintenance of training course content, establish training requirements, and updates and monitors progress for all stakeholders
• Ensure, with the HR Manager, that the area of responsibility is properly organized, staffed, skilled and directed. Guide, motivate, and develop direct and indirect subordinates within HR policies
• Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
• Complete headcount planning, interviews, and candidate selection to attract, develop, and retain top talent to create an exemplary field service organization to strengthen your team

• Qualified Electrician or BS Degree in either Engineering (Mechanical, Industrial, Electrical, Mechatronics) or equivalent experience professional experience
• Minimum of 10+ years of relevant work experience, 3 of which in a comparable role preferably managing field teams
• Exceptional communication abilities across all facets of an organization (senior leadership, peers, sales, deployment, and engineering teams)
• Previous experience in establishing and scaling a highly successful service/operations & maintenance organization
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of power systems including testing, diagnosis, HVAC service, inverters and repair of electronic systems and photovoltaic modules a plus
• Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
• Will have 2+ years’ experience creating scopes of work for maintenance or electrical services
• Excellent written and verbal skills both from a technical and client facing perspective
• Ability to work well with others in a collaborative team environment