Senior Quality Assurance Analyst jobs at Tesla in Netherlands, Amsterdam

• Design, develop, maintain, and operate distributed software systems that incorporate real-time and streaming data for the monitoring, aggregation, and control of millions of IoT devices
• Characterize complex problems related to the scalability, reliability, performance, and security of production systems
• Test the performance, scalability, and reliability of software systems at scale, including developing the services to support this testing
• Provide technical leadership, foster collaboration, and drive initiatives to completion
• Maintain the values of the team which include engineering excellence, curiosity, a bias for action, self-awareness, inclusivity, and vulnerability

• 8+ years of experience designing, building, and maintaining large-scale production systems
• Experience with cloud platforms such as AWS, Azure, or Google Cloud
• Proficiency with Kafka and Kubernetes
• Strong systems programming skills, with fluency in Akka or Scala preferred
• Expertise in building distributed, fault-tolerant services
• Deep understanding of low-level operating system concepts, including multi-threading, memory management, networking, storage, performance, and scalability
• Strong foundation in computer science, including data structures, algorithms, and distributed systems
• Proven ability to develop and implement creative solutions

• Focus on product roadmap and feature implementations, maintain, and optimize overall HRIS platform such as employee Onboarding/ Offboarding system, Benefits Administration, Performance Management, Recruiting/Applicant Tracking System, and Learning Management System
• Evaluate technology options that will help enhance the capabilities of the current HR Tech stack to meet the needs of the business.
• Ability to vision a cohesive user experience across multiple systems and processes. Expertise with system integrations, API, system architecture principles that will allow to scale and secure data integrations
• Continuously assess and enhance the efficiency, scalability, and user experience of HR platforms. Leverage data and analytics to assess the performance of HR technologies and make data-driven decisions for improvements. Identify people data analytics and reporting capabilities, ensuring systems are optimized to reduce manual reporting, processes
• Design solutions which are scalable across geographies, leveraging the architectural principles around personas, roles and simple UX for high user adoption
• Manage project risks, issues, and dependencies, implementing mitigation strategies as needed.
• Act as a liaison between technical teams, and business units to ensure seamless project execution. Prioritize features and enhancements based on business impact, user feedback, and technical feasibility, ensuring continuous improvement of the HR platform
• Collaborate with Business, Product Management, and Engineering teams to deliver innovative solutions.
• Build and maintain secure, compliant HR tech systems, ensuring that data privacy, GDPR regulations are followed, and sensitive employee data is protected
• Conduct and participate in the analysis of workflows and design of functionality, process improvements to systems, ensuring both process and system requirements are fully identified, evaluated, tested, and implemented
• Work cross-functionally with key stakeholders from payroll, compensation, immigration and benefits teams to ensure data integrity, accuracy, and controls are in place
• Work with leadership to ensure timely implementation and delivery of new functionality and enhancements for HR modules
• Develop and maintain project plans, timelines, and deliverables, ensuring transparency and effective communication.
• Provide functional expertise in various HR modules such as HCM, Recruiting, Performance Management, Learning
• Conduct system testing, validation, and end-user training to ensure successful adoption.
• Manage and maintain existing system integrations and lead the development of new integrations within the HRIS architecture.
• Stay ahead of emerging HR technology trends, drive innovation within HR ecosystem with internal custom tools, exploring new functionalities, third-party integrations, and creative solutions that align with HR Technology roadmap.
  

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 7+ years of experience in HRIS administration, data analysis, or a similar role, preferably within a mid to large-sized organization.
• Strong proficiency in HRIS and related platforms (e.g., Workday, SAP SuccessFactors, ADP) and reporting tools (e.g., Tableau, Cognos, Excel, Power BI).
• Experience with SQL, query tools, data connectors, orchestration, analyze and troubleshoot data related issues
• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Project management experience and familiarity with HR processes and best practices.
• Strong skills in data integrity, and data management practices to ensure data privacy and controls
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across various levels of the organization.
• Partner with HR teams to analyze business needs and translate them into technical requirements and solutions within the Workday ecosystem.
• Proven experience with HRIS systems, implementing, and optimizing HR technology solutions (e.g., HRIS, LMS, ATS, performance management systems, etc.).
• Prior experience with HRIS systems such as Workday, UKG, SAP, SNOW is a must
• Train Payroll/ HR/ Users on the usage of system tools and address common reporting needs and gaps.
• Work with HR teams on policy audits, change management for system updates
• Experienced with business process reviews, documentation and improvements through automation, system enhancements
• Other duties as assigned

• Supporting the EMEA Internal Audit Team in carrying out operational reviews and special projects requested by executives
• Support in the Audit Follow Up Program, perform data analysis and trends in open and close remediation actions
• Assisting and supporting SOX 404 assessment, including assessment and testing of internal controls over financial reporting
• Develop good understanding about Tesla business and industry, along with associated risks, trends and developments
• Navigate through ambiguity, manage multiple projects

• Pursuing a degree in Finance, Accounting, Business, Economics or close related areas
• Bonus points if you have worked with an Accounting/Auditing firm already and have first experience in Data Analytics
• Strong analytical and organizational skills; ability to work with large amount of data (knowledge of SQL or other data analytics tools is a plus)
• Level C1 in English (spoken and written), good communication skills and ability to connect with different personalities
• Audit / Finance experience desired but not a requirement
• Knowledge of SOX and internal control framework is a plus
• Desire and ability to work in a fast paced environment is key

Coordinate service parts and tools shipment:

• Work closely with the Field Service team and Engineering to create and prepare the orders to dispatch the required service parts and tools
• Work closely with Tesla’s logistic team to ensure completeness of shipping documentation
• Track shipments and deliveries and relay information proactively to customers

Schedule field activities:

• Act the main point of contact with Tesla’s customers to coordinate Field Service activities and schedule appointments
• Ensure the activities are documented and that all necessary parts and tools are available onsite
• Track service activities completeness and ensure accurate reporting to our customers
• Onboard new vendors and create purchase orders for activities which are subcontracted

Create Invoices:

• Create and send invoices to customers in line with contracts and the service activities performed
• Track payment status and follow-up with customer as necessary
• Support the finance department with payment allocation

Other:

• Work with O&M Commissioning Manager to plan for upcoming Commissioning cases
• Work with the regional field service managers to ensure department service level objectives are met
• Work preparation making sure procedures are clear, parts and software are made available

• 2+ years of coordination experience in business operations and/or logistics/supply chain

• Excellent computer skills especially using Microsoft Office Suite
• Excellent written and verbal skills with professional fluency in English required both from a technical and client facing perspective
• Excellent analytical skills with ability to manage voluminous amounts of data
• Highly collaborative, team oriented, and comfortable leading cross-functional projects

Provide support to the Tesla Energy team during the sales and specification phase of turnkey projects:

• Be responsible for the identification and management of approved contractors
• Assist in the preparation of tender documents
• Manage the tender process
• Visit and evaluate potential project sites as required
• Meet with customers / contractors as required
• Comment on proposals and contracts as required

Assist with the design and permitting phase of turnkey projects:

• Support the approval / permitting process of new projects
• Liaise with contractors, installers and customers as required
• Be responsible for the appointment of selected contractor(s)

Manage the installation and commissioning phase of turnkey projects:

• Liaise with customers, contractors and suppliers to ensure projects are delivered to the agreed timetable
• Ensure work is of a high quality, meets relevant codes, best practices and Tesla requirements, safety plans & documentation; inspect sites and enforce H&S compliance as necessary
• Ensure projects are delivered cost effectively and to budget

Work with the wider Tesla Energy team to:

• Gather and disseminate the H&S and regulatory requirements of the local market
• Provide feedback from the design, installation and commissioning process
• Perform other duties as required

• Relevant work experience, including significant first-hand experience of: selecting, procuring and managing contractors; management of high value commercial and industrial electrical projects
• Experience of managing Health and Safety
• Relevant H&S qualifications
• Knowledge of local codes and regulations
• An ability to prioritize and execute many tasks in parallel
• Excellent attention to detail and an ability to produce clear and concise written documents
• Professional fluency in English is required, Dutch is a plus

In addition the following knowledge or experience would be highly beneficial:

• Experience of working with DNOs and facilitating grid connections
• Electrical Inspection and Test
• Working with MV/HV

• Review customer surveys to categorise observed symptoms, identify root causes, and recommend suggested changes to improve customer experience.
• Perform call monitoring and assessment of call center interactions. Offer suggestions for process improvement to foster exceptional customer experience.
• Assess whether sample interactions or escalations follow standard operations procedures. Provide feedback to agents.
• Review ageing service tickets and intervene with responsible teams to ensure customer issues are resolved in a timely fashion.
• Evaluate system performance based on telemetry signals to confirm whether operations are as expected.
• Track performance metrics, prioritise top issues and drive continuous improvement activities with cross-functional teams.
• Analyse data to generate valuable insights and recommendations to stakeholders.
• Team development such as organising trainings and sharing insight from any recent changes.
• Summarising and presenting results and suggestions to leadership.

• Minimum of two years of work experience in a fast paced, detail orientated, and team environment.
• Demonstrated experience in project coordination with multiple cross-functional teams.
• Must be able to maintain a high degree of personal integrity, confidentiality, and professionalism while working with privileged and sensitive information.
• Professional demeanor, strong communication (verbal & writing), and presentation skills.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, and Jira
• Problem solver with a talent for approaching complex challenges with a positive outlook.
• Display a clear sense of priority and achieving quality work with short deadlines.
• Analytical mindset in identifying areas of improvement to ensure best allocation of corrective actions.

• Execute and coordinate all operational aspects of certified installer orders, including new order confirmations, backlog management, sales order delivery, revenue recognition, and cash collection
• Respond to general order-related inquiries from different departments within the organization
• Collaborate with the Sales teams to develop and streamline the sales pipeline management
• Ensure data accuracy in various systems
• Investigate system discrepancies promptly and provide solutions
• Assist with special projects and data analysis as needed
• Participate in testing new and updated system logic and procedures

• 2+ years of experience with sales operations in a fast paced environment
• Excellent written and verbal communication in English
• Demonstrated ability to establish and maintain cooperative cross-functional relationships
• Self-starter with a goal-oriented and highly motivated mindset, while also being able to follow instructions
• Technological fluency and proficiency in internal business systems and MS Office, with moderate skills in MS Excel
• Strong desire to take initiative, learn continuously, think creatively, and achieve results
• Ability to thrive in a dynamic and fast-paced environment, effectively multitask, prioritize tasks and processes, and track findings and deliverables