Associate Account Manager / Sales Support Battery Energy Storage Benelux Central jobs at Tesla in Netherlands, Amsterdam

• Benefits Management: Oversee the day-to-day operation of various Employee Benefits Programs across EMEA, including, but not limited to, Health Insurance, Pensions, Life & Disability, and all supplementary benefits ensuring an exceptional employee experience from hire to retire with efficient processes in place
• Compliance and Policy Adherence: Tracks up to date and relevant federal and state regulations pertaining to the Benefits Administration of our Program and reporting requirements ensuring compliance with local legal requirements, accuracy, and efficiency
• Invoicing and Audits: Manage the Benefits invoicing process and conduct regular Benefit audits to ensure administrative compliance, accuracy, and timely payments
• Stakeholder and Vendor Management: Partner with HRBP & HR Advisors, Payroll, IT, Benefits Vendors, Insurers and Brokers and any other internal and/or external parties to ensure a whole overall Benefits experiences throughout overlooked during new implementations, changes, communications, and automation of administrative activities
• Data Management: Maintain accurate and confidential employee records related to benefits, updates, and changes in HRIS (Human Resources Information System: Inside Tesla) and other internal and external platforms
• Troubleshooting and Process Improvement: Apply your knowledge to evaluate current processes and approaches, suggest improvements, automations or find innovative ways to solve problems efficiently. Support answering employee queries. You need to have an entrepreneur and hands-on approach, striving to resolve issues promptly and efficiently once and for all

• Bachelor's degree in Human Resources Management, Business Administration, Finance, or related fields
• Experience as a Benefits Administrator, Benefits Analyst, Benefits Coordinator, or similar roles
• Comprehensive knowledge of employee benefits programs, and best practices including handling sensitive information with discretion and confidentially
• Strong excel skills or similar tools
• Strong analytical and problem-solving skills, with a keen eye for detail and data accuracy
• A can-do attitude is essential, you are proactive, and solution focused, you can easily adapt to changes and bring innovations to the team and Tesla employees
• A team player who has excellent communication and interpersonal abilities and can collaborate effectively with cross-functional teams. You can deal with ambiguity in a fast-paced environments

• Plan, execute and track internal and external field repair campaigns

• Track internal and external costs to determine when to outsource work

• Share recurring project updates and release notes, ensuring all stakeholders have clear information on the status, risks, key actions, and timelines for completion

• Find, onboard, contract and train 3rd party vendors on the relevant scope of works

• Review, understand and negotiate contractor quotes to determine best path to repair

• Manage regional project costs, negotiations and contracting as required

• Identify opportunities to innovate, enhance and improve the service business

• Partner with programs team members to develop and prioritize systems requirements based on business need and forecasted impact, managing a clear high-level roadmap with respective sub-projects and target timelines.

• Monitor, measure, and provide feedback on process performance related to productivity/efficiency gains, customer satisfaction and revenue

• Work closely with the deployment team during the design and construction phase to ensure serviceability of the projects and operationalize contractual requirements.

• Develop and implement best practices and procedures for various maintenance activities related to Tesla energy storage equipment and associated balance of plant

• Develop and implement spare part strategy to maximize asset operation

• B.S or M.S in Electrical Engineering or relevant experience in a technical project management role.

• 5+ years of professional experience within the energy, utilities, or industrial sectors

• Ability to comprehend and execute O&M service contracts

• Ability to review and assimilate electrical & construction drawings with a strong understanding of commercial battery storage systems and associated balance of plant systems including electrical, mechanical and control components.

• Advanced experience using project management software & tools with relevant certifications

• Strong analytical and quantitative skills with ability to use data and metrics for making assumptions and decisions

• Demonstrated success in complex problem solving and the ability to deal with ambiguity with a strong attention to detail.

• Excellent written and verbal skills both from a technical and client facing perspective with proven ability to present effectively and persuasively

• Contribute to the complete software development lifecycle for Energy UI applications, ensuring that all projects are delivered on time and meet high-quality standards
• Design, develop, and maintain full stack web applications, utilizing React, TypeScript, GraphQL and web tooling such as Next.js to create highly performant and scalable user experiences
• Collaborate with cross-functional teams, including product managers, service engineers and other software engineers, to define and implement features that enhance operational efficiency for our customers.
• Ensure that our web applications integrate seamlessly with backend distributed systems and support real-time monitoring, control, and reporting for energy assets
• Contribute to the definition and implementation of extensible design systems that prioritize scalability, maintainability, and exceptional user experiences
• Implement rigorous testing strategies, including unit, integration, and end-to-end testing, to guarantee the reliability and performance of applications under various conditions
• Actively maintain and promote the core values of the team, which include engineering excellence, curiosity, a bias for action, self-awareness, inclusivity, and vulnerability, contributing to a positive and productive team culture
• Drive initiatives from concept to completion, from defining the business need with product experts, to conducting user interviews, culminating in feature implementation.

• Proven experience as a Full Stack Software Engineer with a strong focus on developing and delivering user-centric web applications using React, TypeScript, GraphQL, and Next.js
• Expertise in building and maintaining CI/CD pipelines, as well as managing deployment infrastructure for web applications
• Solid understanding of web development best practices, design patterns, and scalability principles, including strategies for component reuse, such as module federation
• Strong problem-solving skills, with a focus on delivering robust, reliable, and efficient solutions that meet customer needs and drive operational excellence
• Enthusiasm for staying at the forefront of technology trends and a commitment to continuous learning, particularly in the fields of renewable energy and sustainable technologies
• Maintain the values of the team which include engineering excellence, curiosity, a bias for action, self-awareness, inclusivity, and vulnerability

• Support the Megapack Sales Team through the entire sales cycle from start to finish

• Manage early-stage sales by qualifying customer inquiries, collecting relevant information and coordinating with support teams to create custom proposals

• Assist in preparing tender responses with Tesla’s Bid and Engineering Teams

• Contribute to the development of go-to-market strategies for Tesla's energy offerings, focusing on economic and policy drivers

• 2+ years of experience in the renewable energy industry, with experience in a commercial or customer facing role

• Knowledge of grid/utility markets, as well as renewable technologies, such as PV, wind and/or storage

• Ability to identify problems and provide pragmatic solutions. Quick learner, adaptable, and comfortable with change and ambiguity

• Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers

• Flexibility to travel up to 25%

• Fluency in English and preferably Spanish or French

• Lead the team to deliver an excellent customer experience across the whole value chain from first contact with the brand/ product to ongoing ownership experience and also the service experience
• Act as the leader for cross functional activities within Netherlands, including real estate, policy items, and coordination with any other relevant functions (ie. charging, finance, product, central teams, …)
• Hire, develop, lead and motivate and retain a high performing and engaged sales and delivery team who are willing to experiment, learn, and innovate to drive results
• Develop a culture of ongoing performance development and improvement across team, supported by People functions
• Always championing a growth mindset
• Develop strong relationships with external partners (ie. leasing companies, relevant associations, …)
• Drive operational excellence in all elements of market operations

• Strategic thinker, who is also able to act and think at both macro and micro levels of leadership
• Demonstratable people leadership experience, including managing Managers, hiring and developing and retaining high-performing teams
• Demonstrates a growth mindset and ability to experience learn and grow with their teams
• Ability to deal with change and ambiguity, thriving in a fast-paced/ high-intensity environment
• Innovation / re-writing the rules, challenging status quo
• Demonstrated success in setting goals and priorities and driving for results

The EMEA Claims Handler is responsible for the handling of freight claims and seamless liaison between Tesla and our partners. You will be part of the Logistics Claims, Quality & Compliance team. This team is responsible for ensuring compliance within our logistics operations. You will aim to ensure our freight claims are diligently investigated and settled by our standards.

• Investigate the reports of claims and validate if they can be pursued
• Send claims to carriers, respond to inquiries, follow up on cases, and document claims in our systems
• Track damaged products and work with our internal teams to provide repair estimates
• Negotiate the settlements of claims as needed
• Communicate updates on claims progress to our internal stakeholders when requested
• Work with our internal stakeholders to improve the quality of logistics by providing insight into pursued claims
• Provide outstanding customer service to our partners throughout every step of the claims process
• Track payment completion of claim invoices and send payment reminders
• Monitor and drive change in our processes and systems
• Prepare analyses and reporting to understand our claims performance
• Identify and communicate recurring operational errors when applicable
• Support the onboarding of new carriers onto our claims system

• BA/MS degree in supply chain, business, finance, or any other relevant field
• Excellent communication skills, you will represent the Tesla team with all external partners
• Ability to investigate large amounts of data and maintain oversight
• Persistent and diligent in managing claim cases, you will work on one case, move to another, and later come back to the first
• Proven engagement with logistics and quality. You will be part of daily improvements in our Supply Chain operations.
• Open-minded self-starter with a positive attitude and determination
• Excellent organizational, administrative, and problem-solving skills
• Strong eye for detail and ability to provide strategic solutions
• Excellent Excel skills, experience in using BI tools is preferred
• Ability to work in cross-functional teams and build robust business strategies

• Leadership: You will manage a team, consisting of a several country/region specific advisors. You have a high sense of ambition and drive when it comes to improvements. You will align with your Tesla Support Regional Associate Manager to support with the direction of the team and advice on requirements that drive continuous improvements. You are a leader and team player.
• Represent: You will be part of a customer facing team and represent the (technical) information of many teams directly to the customer. You are Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products.
• Flexibility: you will be part of the Tesla Support Leadership team and will be able to deal with frequent ad hoc requests and changes. You deal with this in a timely and professional manner.
• Coordinate & Stakeholder Management: You excel in cross-functional and stakeholder relationship management by acting as point of contact for your country/region's advisors, metrics and escalations. You maintain a trust-based-relationship with key stakeholder (within Tesla Support as well as outside of Tesla Support) to ensure the advisors whom are part of your country team receive frequent and relevant feedback and can translate the customer voice to what is happening in the field.
• Communicate: You will support the advisors to handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. You possess strong interpersonal skills and are aware of the appropriate behavior (show empathy) when supporting diverse types of customers and complex queries.
• Coaching: Ensure you serve the team to ensure they have what they need to be effective and successful. You hold regular check-ins with your team members and provide constructive feedback where needed, which you share in a timely manner with the Tesla Support Regional Associate Manager. As a Supervisor you would mostly focus on managing our newest Tesla Support advisors, and coach them on the basics of the role.
• Training: You support with the facilitating knowledge sharing within your country team, as well as with other country teams.
• Continuous Improvement: You are aware of the team’s training needs and support the gathering of requirements for Tesla Support Advisor training. You ensure best practices of your country/region team are shared across the Tesla Support teams, by doing so you leverage your strong relationship management skills. You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way. You will act as an example to the front-line tier support advisors and share your knowledge with them frequently.
• Prioritize: you have the ability to prioritize effectively, handle shifting priorities and work effectively in a fastmoving environment. You are capable of escalating to the right technical level/department in a timely manner.
• Measure & report: You support with the managing and tracking multiple performance indicators (call metrics and CSAT) from your respective country to ensure Tesla supports meets its daily/weekly/quarterly business goals.

• Minimum of 2-3 years’ experience is required, with the ability to illustrate you have led teams in the past. A technical background in IT, automotive or engineering is preferred, however not a necessity.
• Bachelor's or university degree in relevant subject, project management qualification or equivalent in experience in managing and implementing initiatives, business processes and projects with multiple and competing priorities.
• Strong cross-functional and stakeholder communication skills. Ability to influence stakeholders from all levels of seniority and able to always put the customer central; empathize from a customer’s perspective to drive solutions and achieving goals whilst pursing new standards.
• Possess a high degree of energy, drive, enthusiasm and professionalism
• First principal thinker – assess everything and challenge if all things are done to make things better/efficient/best possible outcome
• Ability to work in a self-directed way. Taking initiative to lead improvement initiatives. Able to maintain a high level of productivity with a minimum of supervision.
• Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm, focused, professional demeanor.
• A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team.
• Eager to learn. A creative and out-of-the box problem solving attitude to identify and drive continuous
• improvements.
• Thrive in a fast-moving environment. Prioritize effectively and can manage multiple work streams at once.
• Excellent problem-solving skills. Ability to interpret data and identify improvements
• Able to quickly grasp the situation and evaluate the level of support/interference needed. You can diagnose and support with relevant follow-up, all whilst keeping the customer at ease.
• A flexible team player. Able to quickly shift priorities if and where needed.
• In possession of a valid driver’s license and an acceptable and safe driving record.
• Fluent in Dutch and English. Additional languages are a plus.
• Legal right to work in the country you are applying.