Port-technical Support Specialist jobs at Team8 in Israel, Tel Aviv-yafo

Key Responsibilities:

• Lead and drive the development of scalable software solutions, ensuring high performance and reliability.
• Collaborate closely with the CTO to shape and execute the technical roadmap.
• Take ownership of key projects, from inception to deployment, with a hands-on approach to coding and problem-solving.
• Mentor and lead engineering team members, fostering collaboration and skill development.
• Drive best practices in code quality, architecture, and agile development processes.
• Interface directly with clients and stakeholders to understand requirements and deliver impactful solutions.
• Evaluate and implement emerging technologies to keep the platform at the forefront of innovation.

• Experience: 7+ years in software engineering, with experience leading teams technically, mentoring, and driving technical projects.
• Technical Expertise: Proven track record of scaling products and building resilient, scalable architectures.
• Technology Stack Proficiency: Strong experience with Node.js, TypeScript, PostgreSQL, AWS, Temporal, React, xState, NestJS/Fastify, Redis, Kubernetes (K8s), Prometheus, Grafana, OpenAI/Bedrock.
• Skills: Excellent problem-solving skills, strong leadership qualities, and the ability to work in fast-paced environments.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

What We Offer:

• Impactful Role: Lead projects that have direct, real-world impact.
• Innovative Environment: Work with cutting-edge technologies and address high-scale challenges.
• Elite Team: Join a team of highly skilled engineers and technologists.
• Growth Opportunities: Opportunities for leadership growth and to take on increasing responsibilities.

Our Tech Stack Includes:

Node.js, TypeScript, PostgreSQL, AWS, Temporal, React, xState, NestJS/Fastify, Redis, Kubernetes (K8s), Prometheus, Grafana, OpenAI/Bedrock.

Platform Strategy & Development

• Define and own the Platform roadmap, aligning with business objectives.
• Work with engineering and cloud architects to design and optimize multi-cloud (AWS & Azure) infrastructure.
• Lead the development of self-service platform tools for developers, enhancing automation and operational efficiency.
• Improve observability with monitoring, logging, and tracing (e.g., Prometheus, Grafana, Datadog, Azure Monitor).
• Drive incident response, disaster recovery, and high-availability strategies for the platform.

Cross-Team Collaboration & Stakeholder Management

• Act as a bridge between customer, product, engineering, DevOps, and security teams.
• Gather and define requirements for platform features, balancing scalability, reliability, and cost.
• Evangelize DevOps and cloud best practices across the organization.

• 5+ years of experience in Platform Engineering, DevOps, or Cloud Product Management.
• Strong knowledge of AWS (EKS, EC2, RDS, IAM, S3, Lambda, etc.) and/or Azure (AKS, Virtual Machines, Azure DevOps, Blob Storage, etc.).
• Understanding of cloud security, networking (VPCs, VNets), and cost optimization strategies.
• Hands-on experience with observability tools (e.g., Prometheus, Grafana, Datadog, CloudWatch, Azure Monitor).
• Knowledge of SaaS application architectures, microservices, and serverless computing.
• Excellent communication and stakeholder management skills.
• Experience managing multi-cloud SaaS platforms – advantage.

About FundGuard:

Located in Tel Aviv’s Azrieli Center, FundGuard is the new generation investment accounting utility for asset managers and their service providers. Our cloud-native, AI-powered operating system and technology platform are transforming investment operations to enable reduced fees and the ability to offer new and innovative products, including crypto-asset services, while scaling for the future.

We are also delighted to share that we have been selected as one of the “50 Most Promising Israeli Startups for 2023 and ” by Calcalist and as one of the “21 Most Promising Israeli Startups for 2023” by N12.

About Port

The developer experience, developer productivity and driving software quality are on top of every engineering leader’s mind.

In this role, you’ll be at the heart of our recruitment engine leading sourcing efforts for diverse roles across R&D, Product, Sales, Marketing and Go-to-Market both in Israel and internationally. You’ll partner closely with recruiters and hiring managers to design sourcing strategies, dive deep into market research, and identify and engage with top-tier talent in creative, personalized ways.

If you’re energized by research, hunting down great talent, thinking strategically, and working as part of a fast-paced environment, this role is for you.

What You’ll Be Doing:

• Partner with recruiters and hiring managers to deeply understand hiring needs and define effective sourcing strategies.
• Own sourcing efforts across multiple global roles and departments, from research and outreach to pipeline building.
• Craft tailored messages and engage candidates to spark interest in Port’s mission and opportunities.
• Coordinate and schedule interviews across time zones, ensuring a seamless experience for candidates and interviewers.
• Act as a true ambassador of the company, providing thoughtful, consistent communication throughout the process.
• Continuously experiment with new tools, channels, and sourcing tactics and bring fresh ideas to the table.
• Track and analyze sourcing metrics to optimize outreach and improve conversion.

What We’re Looking For:

• 2+ years of hands-on experience in sourcing in a tech company
• Experience sourcing across different domains
• Global sourcing experience & strong understanding of cross cultural communication
• Skilled in LinkedIn Recruiter, Boolean search, and AI-based sourcing tools
• Excellent written and verbal communication in both English and Hebrew
• Ability to manage multiple pipelines with a structured, strategic, and creative approach
• Commercial mindset with strong interpersonal skills — authentic, persuasive, and people-oriented
• Curious, detail-oriented, fast learner with a can-do attitude and true passion for great hiring

Responsibilities:

• Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
• Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
• Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Port.
• Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

• 5+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry.
• In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes.
• Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.

Responsibilities:

• Answering technical support questions, assisting users and customers as they use Port.
• Building a knowledge base that will make using the product and its documentation easier.
• Work closely with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.
• Build the tools and methodologies to manage and improve the support process.

• 2+ years of professional support engineering experience.
• Experience in customer support roles, interacting with customers via chat and video.
• Strong technical troubleshooting and problem solving skills.
• English – excellent written and verbal communication skills.
• A collaborative team player skilled in driving initiatives to successful achievements.
• Experience in Python – advantage.
• Familiarity with cloud-native infrastructure tools such as K8s and Helm – advantage.

About The Position

As a Technical Support Engineer, you’ll be the one making sure that all existing customers’ issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Roles & Responsibilities

• Provide first-line technical support to clients.
• Work closely with R&D and Product teams to resolve complex technical issues, document product defects and feature requests, and influence the product roadmap by identifying patterns based on data-driven analysis of support tickets and customer feedback.
• Collaborate with Customer Success and Sales teams on product issues impacting customers in compliance with SLA requirements, drive key escalations internally, and join escalation calls with customers as needed.
• Conduct training sessions and webinars for clients to enhance their understanding and use of our products.

What You Need

• Prior technical experience around Cyber security subject matters (web / network security).
• 2+ years of experience providing world-class customer support as a support at enterprise organizations for Security and SaaS platforms, with a proven ability to effectively prioritize and escalate customer issues, take full ownership and drive rapid resolution, focus on customer experience, and minimize customer impact.
• Willingness to work Monday – Friday.
• Previous startup experience is a must.
• Excellent technical skills: Log Analysis, Troubleshooting of Bug Reports.
• Excellent written and verbal communication skills, including communicating technical concepts clearly and effectively.
• Fluency in English.

As our Technical Project Manager, you will be in charge of:

• Project Planning: Understand project objectives and technical requirements, and translate them into actionable plans.
• Development Coordination: Coordinate and track development efforts across teams, establishing priorities and timelines.
• Cross-Functional Collaboration: Collaborate with R&D, Customer Success, and other departments.
• Performance Tracking: Track and report on project milestones and dependencies.
• Risk Management: Identify and assess project risks, and develop contingency plans.

• Technical Acumen: Strong technical skills and understanding of software development lifecycles.
• Proven Experience: 4+ years of experience as an Inbound Technical Project Manager.
• Agile/Scrum Expertise: Experience in Agile/Scrum environments.
• Tool Proficiency: Experience working with Monday and Azure DevOps (advantage)
• Multitasking Ability: Ability to manage multiple projects and tasks simultaneously.
• Communication Skills: Excellent written and verbal communication in English and Hebrew.
• Organizational Skills: Strong organizational skills and attention to detail.
• Global Collaboration: Experience working with teams in different time zones (USA).
• Educational Background: BSc preferred
• Experience in product companies, SaaS solutions, and fintech companies is a significant advantage.

About FundGuard:

Located in Tel Aviv’s Azrieli Center, FundGuard is the new generation investment accounting utility for asset managers and their service providers. Our cloud-native, AI-powered operating system and technology platform are transforming investment operations to enable reduced fees and the ability to offer new and innovative products, including crypto-asset services, while scaling for the future.

We are also delighted to share that we have been selected as one of the “50 Most Promising Israeli Startups for 2023 and ” by Calcalist and as one of the “21 Most Promising Israeli Startups for 2023” by N12.