User Experience Research Specialist - Consumer Industries jobs at Sap in United Kingdom, London

What you'll do

• Be part of the DevOps team to facilitate CI/CD processes and manage cloud deployments.
• Liaise with development and infrastructure teams to ensure the availability, scalability, and reliability of production systems.
• Enhance the development experience through process improvements and tool integrations.
• Gain proficiency with a diverse range of DevOps tools and technologies.
• Contribute to an international work environment where English is the primary language of communication.

What you bring

• Pursuing a degree in Computer Science or a related field.
• Proven experience with Groovy, Node.js, or Python.
• Knowledge of CI/CD tools (such as Jenkins, Concourse) considered an advantage.
• Familiarity with container and orchestration technologies (such as Docker and Kubernetes) considered an asset.
• Demonstrated ability to work effectively in a team and commitment to a service-oriented approach.
• Excellent problem-solving skills. Minimum of two years remaining in academic studies.
• Availability to work at least three days per week.

Where you belong

• The DevOps team is responsible for implementing and supporting CI/CD processes.
• We provide assistance to approximately 70 developers in their daily tasks.
• As members of the development department, we contribute to the development of a multi-cloud product that has been adopted by thousands of SAP customers.
• Our role involves managing scale and delivering ongoing support to the developers.

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What you’ll do:

• Demand Generation: Lead high-impact 1:1 and 1:M (one-to-many) demand generation initiatives, including targeted executive briefings, workshops, and events to build a robust pipeline for SAP Finance, BRIM and CPQ solutions.
• Executive Engagement: Spearhead first-time meetings with C-level stakeholders (e.g., CFOs, CIOs, CROs, VPs of Sales or Billing) to establish trust, articulate SAP’s value proposition, and align Finance, BRIM and CPQ solutions with customer priorities.
• Deal Qualification and Progression: Qualify high-potential deals and expertly guide them through the sales cycle, leveraging 1:1 and 1:M strategies to secure closures and maximize revenue.
• Customer Adoption and Relationship Building: Foster strong post-sale relationships with customers to ensure successful adoption of SAP Finance, BRIM and CPQ solutions, driving long-term satisfaction and expansion opportunities.
• Workshops and Events: Design and deliver Value Exploration Workshops and Finance, BRIM/CPQ-focused sessions to showcase SAP’s capabilities and address customer pain points. Provide thought leadership at industry events and internal account planning sessions.
• Strategic Alignment: Collaborate with account teams to align SAP Finance, BRIM and CPQ solutions with customer business strategies, addressing complex subscription and billing challenges and proactively demonstrating SAP’s unique value.
• Thought Leadership: Challenge customers with innovative perspectives, teach best practices, and pitch SAP Finance, BRIM and CPQ process optimizations to drive transformation and inspire proactive growth.
• Team Mentor: Serve as a “go-to” expert with a strong personal brand, coaching and mentoring sales teams and junior Solution Advisors. Contribute to Voice of the Field initiatives to shape SAP’s product and go-to-market strategies.
• Broad Impact: Drive measurable outcomes across revenue, renewals, and customer adoption, ensuring a lasting impact on SAP’s Finance, BRIM and CPQ solution portfolio.
• Partner Engagement: Help create a collaborative environment where partners feel valued, supported and empowered to contribute their unique expertise and resources to our joint success.

What you bring:

• Experience: 7-15 years in enterprise software sales, presales, solution advisory, or consulting related to SAP finance, billing, revenue management, or CPQ, with a proven track record of engaging C-level executives and driving multi-million-dollar deals.
• Domain Expertise: Deep knowledge of SAP Finance solutions, subscription and usage-based billing processes, revenue management, and CPQ workflows, with expertise in key industries (e.g., telecommunications, high-tech, media).
• Skills: Exceptional communication and presentation skills, with the ability to articulate complex SAP Finance, BRIM and CPQ solutions to diverse audiences. Strong analytical and problem-solving abilities to address customer challenges and align solutions with strategic goals. Proven leadership in coaching, mentoring, and teaching sales teams or peers. Ability to deliver compelling workshops, events, and pitches that inspire action.
• Attributes: Established personal brand as a trusted advisor in SAP Finance, BRIM and CPQ domain. Proactive, innovative mindset with a passion for challenging the status quo. Collaborative team player with the ability to influence cross-functional stakeholders.
• Technical Knowledge: Proven experience with SAP Finance, BRIM and CPQ solutions or comparable enterprise billing and pricing platforms. Ability to master SAP’s business architecture is critical.
• Education: Bachelor’s degree in Business, IT, or related field; MBA or advanced degree preferred.
• Travel: Willingness to travel 25%–50% for customer engagements, events, and internal meetings.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Manhattan
New York City

Regional Head of People & Culture, dotted line to People & Culture Program Expert (Health, Safety, Wellness)
Full-time, Permanent

Regulatory Compliance & Risk

• Ensure compliance with all relevant US legislation, with support from legal team.
• Track regulatory changes and where relevant update policies, processes, and training (or support these updates across other functions).

Program Strategy & Delivery

• Develop and deliver health, safety, and wellness programs tailored to evolving workforce needs (e.g., hybrid work, psychological safety, mental health, burnout).
• Align programs with SAP’s People Strategy and Global Health & Safety Management Standard.

Governance & Committees

• Provide operational support for the US Health & Safety Council; helping the People & Culture Program Expert run quarterly meetings and drive follow-up actions.
• Support the set up of state-level joint health and safety committees or policies where required by law.

Communication & Collaboration

• Help drive awareness campaigns that foster a culture of wellbeing.
• Where relevant, facilitate health and safety awareness to employees and managers.
• Collaborate with functions such as Total Rewards and Facilities to embed inclusive wellbeing into the employee journey.
• Direct escalations as needed for H&S concerns.

Budget & Vendor Management

• Support the operational needs to manage the health & safety budget and oversee vendors for mental health and safety programming.

Required Skills & Attributes

• Strong self-starter with a track record of resolving complex issues.
• Proven in project/program management to lead from concept to delivery.
• Excellent communicator and data-driven thinker
• Comfortable shifting between high-level planning and hands-on implementation
• Comfortable in a fast-paced environment, managing multiple details at once with prioritization to keep topics moving forward.

Preferred Experience & Knowledge(assets, not requirements)

• Understanding of US health & safety frameworks and legislation.
• Experience in HR, employee experience, or workplace operations.
• Comfortable working across multiple stakeholders and running a council or committee.
• Familiarity with mental health strategies and inclusive wellness.
• Budgeting and vendor management experience.

Additional Focus Areas

• Collaborate with global teams to align local efforts with global standards.
• Use data and insights to continuously improve safety and wellbeing outcomes.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Philadelphia

Key Responsibilities:

• Logging Strategy & Implementation:
  • Design, implement, and maintain a unified logging strategy and architecture for SAP's cloud environments across AWS, Azure, and GCP.
  • Ensure consistency in log collection, formatting, and ingestion from diverse sources, including hyperscaler platform logs, operating systems, databases, and enterprise applications.
  • Develop and enforce logging standards, conventions (e.g., OpenTelemetry, structured logging like JSON), and metadata requirements for all log types.
• Platform & Layer Coverage:
  • Configure and optimize logging for AWS (e.g., CloudWatch, S3, Lambda logs), Azure (e.g., Azure Monitor, Event Hubs, Storage Blobs), and GCP (e.g., Cloud Logging, Cloud Storage).
  • Establish consistent logging practices for various operating systems (Linux, Windows), database systems (e.g., SAP HANA, traditional databases), and custom SAP and third-party applications.
  • Collaborate with network and security teams to ensure comprehensive network flow and security event logging.
• Tooling & Automation:
  • Implement, configure, and manage logging tools and platforms (e.g., Splunk, ELK Stack - Elasticsearch, Logstash, Kibana, Prometheus, Grafana, Thanos, Loki, OpenTelemetry collectors) for centralized log aggregation and analysis.
  • Develop automation scripts and tools (e.g., Python, Go) for deploying, configuring, and managing logging agents and pipelines.
  • Integrate logging solutions with CI/CD pipelines to ensure observability is built-in from the start.
• Observability & Insights:
  • Collaborate with SRE, DevOps, and Development teams to define logging requirements for new services and applications.
  • Ensure logs provide actionable insights for anomaly detection, performance monitoring, root cause analysis, and security incident response.
  • Contribute to the development of real-time analytics and monitoring dashboards based on log data.
• Compliance & Security:
  • Ensure logging practices comply with relevant industry standards, regulatory requirements, and SAP's internal security policies.
  • Implement log retention, archiving, and protection mechanisms to safeguard log integrity and availability.
• Troubleshooting & Support:
  • Provide Level 2/Level 3 support for logging infrastructure incidents, troubleshooting issues related to log collection, processing, and availability.

What You Bring:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Minimum of 5+ years of experience in cloud operations, DevOps, or SRE roles with a strong focus on logging and observability.
• Deep expertise in logging methodologies and tools across multi-cloud environments (AWS, Azure, GCP).
• Proven experience with logging relevant to operating systems (Linux, Windows), databases (e.g., HANA, SQL), and application layers.
• Hands-on experience with log aggregation and analysis platforms (e.g., Splunk, ELK Stack, Grafana Loki, Prometheus, Azure Log Analytics and DCRs).
• Experience with OpenTelemetry standards (i.e. OCSF ) and implementing telemetry solutions.
• Proficiency in at least one scripting/programming language (e.g., Python, Go, Java) for automation and tool development.
• Familiarity with containerization (Docker) and orchestration (Kubernetes) in a cloud-native context.
• Strong understanding of microservices architecture and distributed systems.
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative, agile environment.
• Strong communication skills (written and verbal) to articulate technical concepts and collaborate with cross-functional teams.

Bonus Points:

• Experience with SAP-specific logging mechanisms
• Certifications in AWS, Azure, GCP, AliCloud, IBM Cloud
• Contributions to open-source observability projects.
• Experience with Machine Learning for anomaly detection on log data.

Why Join Us

• Be a part of a world-class cloud security engineering team shaping the security of critical infrastructure.
• Solve complex problems in a high-scale, multi-cloud enterprise environment.
• Drive meaningful impact on the resilience and trustworthiness of business-critical application

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Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Cloud, ERP, Compliance, Computer Science, Software Engineer, Technology, Legal, Engineering

What you’ll do

• Work with the User Experience Enablement team to help support product teams make data-driven product decisions
• Help support the User Experience Enablement team to create supporting materials that help product teams successfully achieve their goals
• Help support the team with some reporting and data visualization tasks
• This team drives real business impact and results through enabling decision-makers to make data driven decisions around product direction in the context of the new Harmonized Product Operating Model

What you bring

You are a student (f/m/d) at a university or a university of applied sciences. We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• You are studying in a German educational institution and want to gain practical experience in a large software company
• You are studying for a degree in business administration, data science, management, economics, design, or other related subjects
• You have fluent English

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What You’ll Do

As a Senior Solution Advisor, you will play a key role in helping customers understand and experience the value of SAP S/4HANA Cloud. You will be responsible for delivering impactful sales presentations and product demonstrations, both pre-sales and post-sales, to help secure business and drive revenue growth in the SAP S/4HANA Cloud perimeter. Knowledge and expertise in product development, costing and project management solutions is considered a plus.

Your key responsibilities will include:

• Customer Engagement & Solution Alignment – Understand customer challenges, map them to SAP Cloud ERP solutions, and provide strategic recommendations to drive success.
• Product Demonstrations & Storytelling – Develop and deliver impactful product demonstrations that showcase business value through compelling narratives.
• Collaboration with Account Teams – Work alongside sales, solution experts, and partners to position SAP solutions effectively and maximize success probabilities.
• Value Expansion & Adoption – Ensure customers realize the full potential of SAP solutions by driving adoption and continuously identifying opportunities for growth.
• Customer Experience & Trust Building – Foster strong relationships with customers, co-creating an SAP vision that aligns with their business objectives and builds long-term trust.

What You Bring

• 5+ years of experience in SAP solutions, Cloud ERP, or relevant Lines of Business.
• Strong technical and business acumen with expertise in one or more specialized areas.
• Working knowledge of Cloud, Hosted Services, SaaS, and PaaS models in a Business-to-Business environment.
• Proven ability to engage and build lasting customer relationships.
• Ability to quickly understand customer business goals and translate them into tailored solutions.
• Passion for storytelling – crafting engaging narratives and compelling presentations.
• Excellent communication and collaboration skills, with the ability to work cross-functionally
• Fluency in English and Italian.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

▪ Ability to comfortably present to both internal and external customers
▪ Business acumen and critical thinking required to analyze cloud transactions
▪ Support and/or lead must-win cloud restructure deals for the regions and remove deal obstacles, working with regional CSS COOs.
▪ Directly interact with GM, VPs, AEs, CSP, Finance
▪ Educate and enable field sales and other internal departments on the Cloud to Cloud Program criteria
▪ Provide reporting as required to management

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.