Customer Adoption Expert Advisor jobs at Sap in Saudi Arabia, Al Khubar

Deal Support

Able to lead as a Solution Captain when deals require complex solutions and require multiple presales participates to support a successful customer presentation or demo.

Demand Generation

Support with content one-to-many sales and marketing events both on-site and remotely.

Sales Readiness

Participate in demo system design and planning and assist in configuration if needed.

Serve as a champion for or participate as a leader in Solution Hubs and provide knowledge transfer to colleagues as needed.

WORK EXPERIENCE

3+ years of presales or consulting experience

3+ years of solution experience

knowledge on end to end processes/solution matching

Experience in sales and sales processes

Excellent presentation and communication skills English: proficient

Fluent/Native Romanian

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

Bachelor equivalent: minimum requirement

Master equivalent: optional

MBA / Ph.D.: optional

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Ariba Procurement for Public Sector (Ariba PPS) Product Expert

The U.S. Federal Government segment represents a strategic growth opportunity for SAP in Public Services, with unique requirements in—including compliance with theandDefense Federal Acquisition Regulation Supplement (DFARS)—as well as strategic sourcing and mission-critical supply chain functions

AsAriba Procurement for Public Sector (Ariba PPS) Product Expert, you will:

• Provide subject matter expertise in the procurement domain, delivering enabling content, assets, and thought leadership to SAP field teams, customers, and partners.
• Understand both the Ariba PPS and other Ariba solution capabilities and represent how these products work together and are positioned in the market.
• Serve as a key liaison between global and local SAP teams (Sales, Services, Product Development) to accelerate solution adoption and ensure market-aligned innovation.
• Contribute to the go-to-market strategy, product roadmap, and customer engagement for Federal Procurement solutions within Public Services

• Articulate SAP’s vision of the Intelligent Enterprise for Public Services and its relevance to Federal Procurement.
• Help shape the Public Services procurement industry strategy, portfolio, and roadmap by collecting requirements, tracking new government mandates, and aligning innovation with customer priorities.
• Create industry assets, content, and value propositions connecting customer needs to SAP’s solution portfolio.
• Assist public sector customers on their transformation journey in Procurement, ensuring adoption of modern, compliant, and efficient processes, and support the first implementation of Ariba Public Procurement Solutions (PPS).
• Deliver enablement, thought leadership, and market insights to SAP account teams, partners, and the broader ecosystem.
• Support global and regional go-to-market activities for Federal Procurement solutions.
• Represent SAP in key industry organizations and procurement-focused bodies

• Experience: 10+ years professional work experience in the government technology sector, with strong expertise in Federal Procurement. Product management or product development experience preferred.
• Expertise:
• Strong comprehension of SAP procurement solutions, including SAP SRM PPS , SAP S/4HANA Sourcing & Procurement, SAP Ariba, and relevant regulatory environments.
• Deep understanding of Federal Procurement regulations, including FAR and DFARS, as well as public sector acquisition processes.
• Insight into how Procurement intersects with other functional areas such as finance, asset accounting, and supply chain management.
• Digital Transformation: Proven track record of driving modernization in government operations and business models through technology.
• SAP Knowledge: Broad knowledge of the Intelligent Enterprise portfolio and how solutions integrate to serve government missions.
• Leadership: Ability to work effectively in matrix organizations and virtual, cross-functional teams.
• Credentials: University degree in Economics, Accounting, Business, Engineering, Computer Science, or related field.
• Skills: Exceptional communication, facilitation, and networking skills; flexibility; self-motivation; fluency in English (German a plus).

We win with inclusion

Washington DCJob Segment:Compliance, Product Development, Supply Chain Manager, Procurement, Supply Chain, Legal, Research, Operations

Compensation Range TransparencyThe annual base salary range for this position is138,400 - $235,280.$173,000 - $294,100

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.​ ​

Philadelphia

Compensation Range Transparency

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.​ ​

Atlanta

About the role

The S-CSM is the customer’s trusted advisor and principal advocate into SAP. A S-CSM partners with their customers throughout the different phases of their transformation journey

• Primary post-sales customer executive point of contact at Solution Area level, establishes and maintains engagement governance.
• Assuring the continuity of the customer's cloud subscription based solutions and maximizing their usage at the product level.
• Provides customer advocacy and acts as voice of the customer providing a feedback loop into appropriate SAP stakeholders.
• Conducts regular customer success/business reviews with the customer executives to assess and deliver deeper customer value realization.
• Executes Solution Area level Relationship Assessments.
• Documents and supports customer’s LoB level business strategy, objectives and goals, reviews business cases, facilitates value realization.
• Develops, maintains, and actions Solution Area Outcome Success Plan (OSP).
• Orchestrates customer success and Premium Service delivery.
• Creating and agreeing on a customer roadmap to improve product adoption and maximising the perceived value of the customer’s subscription.
• Providing leading practice advice to their customers, leveraging their knowledge of enabling cloud technology, embedding governance, and managing sustainable change.
• Developing a proactive ‘customer first’ renewal and expansion plan to secure long term customer retention whilst partnering with internal SAP teams to streamline the customer experience.
• Utilising their commercial and business acumen to help answer customer queries to ensure licensing compliance and optimised contractual opportunities.
• Act as primary escalation point for cloud solutions for those accounts within their portfolio.

Work Experience and Qualifications

Proven experience in the following areas:

• Experience in managing customer life cycle either with SAP customers, partners or consulting organisations.
• Experience in SAP Customer Experience (CX) is preferred.
• Strong knowledge of SaaS models with a cloud mindset.
• Should be an excellent problem solver who understands digital transformation.
• Experience acting as a trusted and strategic advisor to customers.
• Experience in managing complex customer engagements.
• Excellent oral and written understanding of the Dutch & English language.
• Commercial Mindset

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

• Sales Strategy and Execution
• Develop and execute comprehensive strategies to promote SAP CIAM.
• Drive effective demand management by forecasting pipeline health, identifying coverage gaps, and coordinating with field and partner teams for effective demand generation.
• Identify and prioritize CX and BTP customers with potential for CIAM opportunity
• Contribute to achieving and exceeding New & Upsell bookings targets for SAP CIAM

• Act as executive sponsor and COE within SAP CIAM accounts.
• Develop and execute comprehensive renewal strategies.
• Drive customer adoption and consumption of SAP CIAM solution, identify adoption gaps and strategies to promote new product innovations

• Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
• Engage in consultative conversations to understand customer challenges, articulate the value proposition and recommend CIAM and ECPM technologies.
•Provide exceptional customer service to ensure client satisfaction and foster long-term partnerships

• Serve as an expert on SAP CIAM offerings
• Work with Product Managers and Product Marketing to define and execute new and innovating go to market initiatives.

• Work closely with internal stakeholders from Customer Success, Partner ecosystem to support customer engagements and accelerate deal closure.
• Strong alignment with the Account teams, Customer Success Partners & Partner Business manager to drive successful adoption and consumption of SAP CIAM

• Own accurate forecasting for SAP CIAM pipeline & bookings.
• Report regularly to global leadership and contribute to QBRs with actionable insights and progress updates.
• Share best practices and success stories across global sales, partner and customer communities.

• 5+ years in technology or cloud software sales, ideally in CIAM, IAM or similar technologies.
• Proven track record of driving complex enterprise deals.
• Strong knowledge of enterprise technologies and architecture.
• Excellent communication, negotiation, and presentation skills.
• Ability to articulate complex technical concepts, their value and translating them into clear business outcomes
• Strong analytical skills with a focus on identifying customer needs and providing solutions

• Understanding of SAP technologies including SAP ERP, CX and SAP Business Technology Platform.
• Proficient in CIAM technology and experience in positioning solutions focused on CIAM.
• Extensive industry network for business development.
• Familiarity with SAP’s sales methodology, internal systems, and GTM motions
• Familiarity with the SAP Business Suite and SAP Line of Business solutions.
• Understanding of AI-readiness and data-driven transformation narratives at the CxO level.
• Understanding of industries and vertical markets for CIAM growth

• Exceptional written and verbal communication skills.
• Strategic thinking with a high degree of creativity and innovation.
• Strong executive presence and results-driven mindset.
• Ability to work across multiple teams within a matrix organization.

across all industrie

*We will consider applicants across other SAP offices and locations across the US

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Philadelphia