Customer Success Partner Advisor jobs at Sap in Romania

Architecture Advisor - U.S. Federal Government Department of Defense

About the Role:

As a trusted advisor to customers and a strategic partner to sales you will help to create compelling strategies and translate them into tangible proposals that resonate with mission-driven stakeholders. Your ability to translate technical potential into strategic value—grounded in technical insight and current administration policy and executive orders – will directly influence pipeline growth, deal velocity, and long-term customer success and support territory planning and coordinated sales execution.

What you'll do:

As an Architecture Advisor (AA), you will focus on the following key areas:

Account Planning & Architecture Management Responsibilities

• Support the assessment of current customer solutions from SAP and potential areas of opportunity for faster solution adoption & consumption, as well as footprint expansion.
• Engage with customers to support sales cycles throughout the Customer Value Journey as an integral member of the SAP account team.
• Drive business and IT architecture definitions to ensure consistency, cooperation, and alignment with SAP organizations, the customer, and partners.
• Provide a linkage from the customer to SAP product development leadership.

Creating an SAP Architecture Vision for the Customer

• Support building customer demand through appropriate thought leadership positioning.
• Understand customer’s business process map and business model with industry reference architecture focus​.
• Understand customer’s current enterprise landscape and future needs​.
• Drive the positioning of standard cloud architectures (plug & play) leveraging standard cloud solutions. ​

Building Key Customer Architecture Deliverables: Business & Solution Architecture, Target State, Transformation Roadmap

• Drive business architecture and capability mapping to solution design​.
• Ensure IT feasibility of the business capabilities mapping to SAP solution architecture. ​
• Support customer cloud transformation roadmap definition (business and application focus)​.
• Drive customer cloud/hybrid transformation roadmap definition (standard cloud application and technology focus)​.

Being a Trusted Architecture Advisor for the Customer

• Align living roadmap with current adoption/solution consumption​.
• Support living roadmap governance & adaptation based on evolution of customer needs and SAP solutions​.
• Drive solution expansion by highlighting value & linkages to the broader SAP Portfolio.

What you bring:

• Considerable experience with software/IT organizations as an IT Architecture or Enterprise Architecture Advisor and/or specific expertise with software solutions through Solution Management, Sales, Presales, Adoption/Consumption, Consulting or Business Development, demonstrating successful outcomes over multiple years.
• Represent SAP as the trusted advisor within SAP and/or the market.
• Deep knowledge of Cloud, Hosted Services, SaaS/ PaaS models and Cloud-based commerce/ business networks.
• Proven professional networks in the market to drive pipeline and revenue growth for SAP.
• Proven track record of success in the U.S. Federal Government Department of Defense.
• Proven leadership and project management experience.
• Proven experience of driving tangible outcomes in Enterprise Architecture for customers.
• Fluency in English; any other language is an asset.

• Education: Bachelor's degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred.
• TOGAF or SAPIEA-10 certifications and Experience in using EAM tools is a an added value for candidates

Candidate(s) will berequired to work 3 days a week in office/client siteas per our Pledge to Flex return to office policy

We win with inclusion

Washington DCJob Segment:Information Technology, IT Architecture, Cloud, Architecture, ERP, Technology, Engineering

This role focuses on maximizing ROI by using data to guide decisions and reallocating resources as needed. While it doesn’t own reporting, it drives insight-based actions and works closely with RevOps/S&O to address reporting gaps and align on expectations. Additionally, it delivers insights to senior leadership, identifies new and creative top-of-the-funnel activities to generate more pipeline, and supports the adoption of a best-in-class top-of-the-funnel toolset.

Key Responsibilities & Focus Areas

1. Demand Generation Innovation & Enablement

Drive net new pipeline through global demand programs across LoBs by piloting innovative tactics, uncovering whitespace, and equipping teams with scalable tools, playbooks, and data-driven guidance. It emphasizes best practice sharing across regions and business units, fostering cross-regional collaboration and empowering local teams through enablement and consistent guidance. Clear expectations should be set for how Regions, MUs, and SAs staff and structure their Demand Management efforts.

1. Data Integrity & Insight Delivery

Ensure accurate opportunity data across SAP tools (e.g., CRM, Harmony, Outreach) and delivers actionable reporting that converts numbers into strategic insights. It defines business requirements for reports and dashboards, partnering with RevOps/S&O to shape these tools while focusing on interpreting insights rather than producing raw reports. The role uses insights to proactively identify pipeline and coverage gaps, challenge teams on areas for improvement, and guide data-driven decision-making.

1. High-Value Opportunity Intelligence (>€250K)

Analyze all new opportunities above €250K to understand their source, success drivers, andrecurring patterns, delivering recommendations on what to start, stop, or scale to improve demand generation and eliminate inefficiencies. As a known gap, lead high-value opportunity analysis, ensuring insights directly inform LoB strategy and subsequent actions.

1. Source Attribution & Investment Strategy

Assess demand generation performance at the source level—campaigns, events, partners, and more—to identify what consistently delivers quality pipeline. Guide strategic shifts in demand investment based on source-level performance and pipeline quality trends, recommending reallocations based on ROI.

1. Opportunity Quality, Governance & Risk Monitoring

Track discontinued and disqualified opportunities over €250K, analyzing lead source, time in funnel, and disqualification reasons to identify qualification issues and speculative pipeline. Focus on interpreting patterns to improve targeting, while data management responsibility lies with RevOps.

1. Loss Analysis & Conversion Bottlenecks

Monitor high-value losses to identify sales execution, product issues or competitive gaps.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Seattle
BellevueJob Segment:ERP, Cloud, Data Management, Marketing Manager, Equity, Technology, Data, Marketing, Finance

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What You’ll Do

As an Account Executive within the SAP Academy for Customer Success, you will be responsible for the following:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area.

• Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.

• Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers.

Sales roles in scope: Account Executive (AE), Solution Sales Executive (SSE)

SSE focus areas:

• SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

• SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

• SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.

• SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.

• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.

What You Bring

• 2–3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes.

• Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.

• A cooperative and productive approach to working relationships, internally and externally.

• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.

• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.

• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.

• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.

• Proficiency in English to engage with our global network.

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

San Francisco
Oakland

What you'll do

In this role, you’ll help make complex topics easier to understand for customers and colleagues. By creating useful materials such as videos, presentations, and templates, you’ll enable others to learn quickly and work more efficiently. Depending on your experience or interests, you may also contribute to technical tasks like building dashboards, analyzing data, preparing demos or setting up systems and users − supporting the team in staying productive and focused on priority activities.

You’ll be part of an open and diverse team that values collaboration and clear communication. Working side-by-side with other working students and international colleagues, you’ll gain practical experience and enjoy plenty of opportunities to learn and grow − making a real impact.

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: As long as you’re interested in software and technology, we’re happy to give all fields of study a chance
• Computer skills: MS Office (Word, PowerPoint, Excel); Outlook, SharePoint and MS Teams are a plus
• Language skills: Fluent in English and German is a must
• Soft skills: Team player, open-minded, communicative, reliable, self-driven, flexible, willing to learn
• Others: Having experience with VBA (Excel programming), MS Power Automate, MS Power BI, Jira, AI, or introductory knowledge of SAP and SAP S/4HANA Cloud is considered a plus, not a must

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

​

What you'll do

Digital CSMs will be working in a shared service environment covering accounts in the Digital Segment and interacting in a proactive (direct reach out) and reactive (inbound/web) way.

• Customers can connect with one of many Digital CSMs via a shared email address, a work in process scheduling app or through the work in process ‘Customer Watch List’ as defined by internal stakeholders such as CSMs, support, product management, and/or consulting etc.
• Target New Customers on a frequent basis to offer virtual onboarding sessions and check-ins during the implementation and adoption processes.
• Digital CSMs will adapt a standard onboarding PPT to the specific customer and review live what was licensed, ensure successful login, and position themselves as a shared entity accessible in the future via generic email and/or app.

Respond to risk scenarios -

• Digital CSMs will be a point of contact for defined customer risk scenarios helping to orchestrate appropriate communication channels for support but are not considered a replacement for standard SAP support and practices.
• Sharing SAP Cloud solutions strategic direction and best practices by reacting to customer requests in either 1:1 or 1:n sharing sessions.
• Understand and deploy the use of the Customer Lifecycle Methodology (CLM) to support customers across the onboarding and adoption phases to a successful renewal.
• Maintain customer interactions in Totango/Gainsight with the hope that as Digital customers achieve desired results/success and move into a new customer category all touchpoints and learnings are well documents for smooth handover. Document processes, create templates, and organize all content and team activities for transparency, team collaboration and effective onboarding of new Digital CSMs as the role expands.

Expanding responsibilities over time -

• Increase enablement, adoption and usage of solutions that drive value for the customer.
• Identify areas for improvement across the existing subscription as well as additional software to help solve problems Support/Drive successful renewals working with all existing support teams (Renewal Center)
• The Digital CSM needs to be a master at networking and coordinating resources across many teams within many functions to make sure we provide the most effective scalable processes.
• The ability to influence teams reporting into the LOB but supporting the Virtual Engagement shared service will be key.

What you bring

• 4+ years industry experience in SAP Cloud Solutions or Other Cloud Products
• Experience working in one of the areas such as Sales / Pre-Sales / Post-Sales / Support
• Commercial experience including experience developing and executing account management plans
• Experience managing high volume customer engagements
• Proven ability to work with virtual/social tools to engage with customers
• Proven experience working with diverse sales, support and operations functional organizations – virtually/globally
• Record of building strong customer relationships (internal and external)
• Demonstrated ability to anticipate and solve problems
• Demonstrated ability to manage multiple tasks across functions
• Excellent listening, written and oral communication skills in English.

​

Purpose and Objective

As a Product Specialist in our SAP S/4HANA Product Success and Cloud Co-innovation (PSCC) team. You will transform our market and accelerate our momentum for our Cloud products.

What you'll do

You will collaborate with our customers, Field Sales, Field Services, Partner organization, Product teams, and Development teams across SAP to:

• Keep track of your customer engagements and work with Customers, Services, and Partners to assess and prioritize requests during the implementation of S/4HANA in the Americas Region.
• Help safeguard the setup of implementation projects of S/4HANA by supporting and enabling the Americas Regional teams and roles to manage customer expectations beyond existing rolling 2 semester roadmaps.
• Manage (Understand, analyze, and categorize) customer individual demand for the S/4HANA in a regional setup assuring one face to one customer from Product Success and Cloud Co-innovation.
• Work with Product and Development teams to compile SAP’s product roadmap based on customer feedback.
• Be the product's voice for Customers, Sales, and Presales by advocating solution readiness and innovations to drive the adoption of S/4HANA.
• Prepare and conduct expert testing on planned and future functionality of S/4HANA along with cross-functional products that will deliver the SAP Intelligent Enterprise Suite.

Your impact and support of our deliverables on the strategy of our innovations will be key via:

• Experience in working with clients in analyzing and transferring market and client demand directly into the Product Management/Development teams (functional specification, co-innovation, etc.).
• Excellent ability to liaise with different internal organizations (Development, Preferred success organization, Customer first organization, Field, etc.), becoming a key counterpart for stakeholders in Product Management / Development organization.
• Outstanding project management skills to align with the respective areas and drive projects successfully along tight deadlines.
• Seamless collaboration with the S/4HANA Co-Innovation program, with a special focus on large and strategic customers.

What you'll bring

• Bachelor’s Degree in Computer Science or Business Administration (Finance, Accounting, and/or Engineering) or comparable education required.
• Experience in developing and/or implementing and/or using SAP S/4HANA Cloud – Public Cloud, SAP S/4HANA Cloud – Private Cloud, SAP S/4HANA On-Premise, SAP Business Suite (SAP ERP) and understanding of underlying functionality, architecture & technology
• Knowledge of professional software development. Relevant working experience in the SAP environment.
• Experience working with multiple stakeholders from cross-functional teams in multiple regions/time zones
• Ability to distill technical information fast and prepare stakeholder-specific content out of it, with the business outcome in mind and customer focus; ability to simplify complex information.
• Experience in customer-facing roles (e.g. Functional consultant, solution architect, support, presales)
• Excellent communication and language skills in Portuguese and English (spoken and written), familiar with Spanish or willing to learn

Preferred skills

• Deep understanding of the subscription cloud economy and customer success in the digital economy.
• Good knowledge of cloud principles
• ERP Business Processes Knowledge
• Experience in LAC localization and co-innovation processes
• Subject Matter Expert in functional areas such as Finance, Logistics, or Manufacturing

​