Senior User Assistance Developer - Data & Analytics jobs at Sap in Mexico, Mexico City

What you’ll do

The role includes the following tasks:

• Provision, monitor and operate cloud services in a globally distributed team
• Analyse and solve operational issues, and respond to incidents
• Exposure to working with appropriate complex systems administration, database administration, and landscape maintenance
• Exposure maintaining the integrity and security of servers and systems
• Exposure developing and monitoring policies and standards for allocation related to the use of computing resources
• Conduct root cause analysis and implement continuous improvements
• Partner with product development team to design and enhance the services
• Exposure in developing and implementing testing strategies and documenting results
• Basic development of automation for testing, deployment, scalability, management & visibility of services
• Work in a diverse environment and cross-train with other global team members
• Provide on-call support for incidents and performance degradations
• Flexible schedule which may include weekend or after business hours work
• Commitment to maintaining office presence for efficient team collaboration

What you bring

• 8+ years of relevant experience
• Expertise with CI/CD framework like Jenkins, Concourse, Landscape
• Good knowledge about Cloud Foundry, BTP landscape Architecture
• Very good knowledge of Infrastrtucre as code knowledge (Ansible/Terraform)
• Strong knowledge in GitOps, GitActions
• Basic knowledge on Cloud native programming and Hyperscaler knowledge
• Should have basic programming/Automation knowledge (Python, Javascript etc.)
• Expertise with building, implementing, and/or supporting monitoring tools
• Expert knowledge of Cloud Computing and Databases
• Expert understanding of web services, networking, virtualization, and internet protocols
• Ability to multitask and handle various projects, deadlines and changin priorities
• Excellent communication and prioritization skills
• Expertise with security fundamentals as they pertain to SaaS Multitenant Applications systems
• Strong interpersonal, presentation, and customer service skills
• Experience with AWS Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC
• Willingness to work in a 24/7 environment with on-call duties.
• Commitment to maintaining office presence for efficient team collaboration.
• Must be an Indian citizen and willing to undergo a security clearance process

Optional

• Experience with Terraform and Ansible.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

As the (Senior) Solution Advisor (f/m/d) (SA), you will be the go-to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

• Provide deep process and solution-specific expertise in Supply Chain Management to support new sales and adoption for key customers.
• Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.
• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions.
• Evaluate account qualification criteria to determine further investment in pursuing opportunities.
• Establish yourself as a thought leader within the account team and fine-tune account strategy.
• Collaborate with the team in creating overall themes and competitive differentiation.
• Conduct vigorous dry runs on strategic deals and customer engagements.
• Transition engagement to implementation partner/ Services teams effectively.
• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

• Professional experience with large software/IT organizations, preferably in a solution-specific segment.
• SAP product experience and several years of relevant solution Business process experience in Supply Chain Management.
• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment.
• Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success in Supply Chain Management.
• Focus on creating compelling storylines and themes for customer interactions.
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions.
• Passion and energy in all customer interactions.
• Full working proficiency in German and Business English.

As a solution advisor for MES you:

• Work with customers to analyze their manufacturing processes both through shop floor visits and review of formal requirements, identify challenges, and showcase how SAP solutions can address and improve them
• Act as a counterpart to the customer's IT and manufacturing experts and help them navigate their MES transformation

What you bring for MES:

• Solid experience in manufacturing, automation, and industrial processes as well as related areas such as quality management, planning & scheduling and logistics
• Understanding of manufacturing technology including IoT, automation, analytics and AI and the impact of these technologies on our customer's production

Meet your team:

• The Solution Advisory department for Digital Supply Chain of SAP Austria supports all sales units of SAP Austria with strong expertise of SAP´s Digital Supply Chain solution portfolio along Design to Operate. The team creates future demand for our solutions and creates professional demonstration, explanation, and value proposition of those solutions to our customers and prospects.
• With our competences and our know-how in SAP’s Digital Supply Chain solutions, we explore problems and challenges of our customers and provide the best possible solution capabilities. In this phase, as Solution Advisory we take over planning and coordination of activities with which we convince the customer of our solution focusing always on the added value for our customers to be able address customer’s business and IT units even more efficiently.
• Customer Advocate: Collaborate to complement solution expertise and support customers.
• Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement.
• Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value.
• SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey.

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Job Segment:Network, Supply Chain Manager, Logistics, Supply Chain, ERP, Technology, Operations

What you´ll do

As part of the SAP Sustainability Integration Development team, you will:

• Design, implement, and test end-to-end software features in a cloud-native environment
• Contribute actively to the entire product lifecycle: from backlog definition and specification to development, testing, delivery, and maintenance
• Demonstrate high software engineering standards and a strong commitment to quality and performance
• Take ownership of assigned tasks and deliverables in a timely and reliable manner
• Work in a dynamic, agile setup with a high degree of autonomy and responsibility
• Collaborate closely with colleagues across teams, as well as with customers and partners
• Act as a mentor and role model for junior developers within the team
• Drive continuous improvement of development methodologies and tools

What you bring

• University degree in computer science or a related field, or equivalent practical experience
• Several years of professional experience in software development
• Excellent programming skills in object-oriented languages (e.g. Java, ABAP OO) and modern web frameworks (e.g. JavaScript)
• Experience with SAP development frameworks (e.g. RAP, CDS, BOPF, UI5) is a plus
• Deep understanding of software design patterns and engineering best practices
• Strong analytical thinking and architectural mindset
• Comfortable working in agile development setup
• Experience in other SAP ERP or S/4HANA areas (e.g. Sales, Distribution, Procurement, Transportation) is advantageous
• Fast learner with a proactive, team-oriented mindset
• Strong communication skills in English and German, with a collaborative and constructive style

Job Segment:Test Engineer, Testing, Cloud, Developer, ERP, Engineering, Technology

What you'll do:

As the Solution Advisor (SA), you are the expert across the Supply Chain solution portfolio. As the go-to person for asset management within the sales team. You will leverage your deep expertise in to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

· Provide deep Asset Management specific expertise to support new sales and adoption for key customers and prospects

· Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions

· Evaluate account qualification criteria to determine further investment in pursuing opportunities

· Establish yourself as a thought leader within the account team and fine-tune account strategy

· Collaborate with the team in creating overall themes and competitive differentiation

· Conduct vigorous dry runs on strategic deals and customer engagements

· Transition engagement to the implementation partner/ Services teams effectively

· Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal

· Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

· Professional experience with large software/IT organizations, preferably in a solution-specific segment

· SAP product experience and/or 3-5 years of relevant solutions/Lines of Business experience, Solution focus: S/4HANA Merchandising, Procurement, Inventory Management, Forecasting & Replenishment.

· Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment

· Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success

· Focus on creating compelling storylines and themes for customer interactions

· Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions

· Passion and energy in all customer interactions

· Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement

· Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value

• ABAP Development: Utilize advanced ABAP and RAP programming techniques to design, develop and implement robust and scalable backend services, reports, interfaces, and workflows.
• Quality Awareness: Possess knowledge of ABAP Unit Tests and the ability to secure developments with effective tests.
• Performance Optimization: Identify and resolve performance bottlenecks, optimize code, and implement performance tuning techniques.
• Problem Solving: Troubleshoot and resolve complex technical issues, providing timely solutions.
• Documentation: Create clear and concise documentation for backend systems, APIs, and processes. Work together with user assistance to create and improve customer facing documentation.
• Collaboration: Work closely with adjacent development teams, product management, and other team members to understand requirements and deliver high-quality solutions.
• Experience in UI5/Fiori Development: Develop visually appealing and user-friendly UI applications using SAPUI5, SAP Fiori elements, and other relevant technologies.
• Proficiency in object-oriented ABAP, EML and RAP (managed and unmanaged)
• Knowledge of SAP S/4HANA and at least one of its core modules (e.g., MM, FI, CO, SD)
• Experience with APIs and OData services
• Experience with agile software development processes and implementation projects
• Solid understanding of database concepts, CDS views, DCLs and SQL
• Excellent problem-solving and analytical skills
• Familiarity with development processes within the S/4HANA Public Cloud environment (CFD, FBE, etc.)
• Familiarity with procurement processes and solutions
• Strong communication and interpersonal skill

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Cloud, Developer, ERP, ABAP, Procurement, Technology, Operations

What will you do

After a period of learning and ramping up required skills, you will take over responsibility for new and existing products that are crucial for successful customer operations in the public cloud.

In your role as a developer, your tasks will cover design, coding, testing, quality assurance and maintenance in the development process. As part of an inspired team of new colleagues you will gather a lot of knowledge about business processes which can be a key differentiator for your further career.

What you brin

You have a bachelor's or master's degree or PhD in (business) informatics, natural sciences, information systems, economics or in a comparable field.

You have already gained work experience that qualifies you to directly start as a developer.

You have relevant practical working experience in Software Development/Engineering, IT technologies and you can adapt quickly to new programming languages and technologies.

You have excellent communication skills both in Hungarian and in English, both verbal and written are essential.

What we offer

Broad expertise and cutting-edge product knowledge

Continuous development in a wide range of technology areas

Holistic customer view

Professional working environment in a team of highly motivated experts

Wide exposure to international projects

Excellent benefit package with long- and short-term incentives

Five-star office environment in Budapest

Endless sports opportunities

A hybrid working model, including working from home

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Job Segment:Developer, Cloud, ERP, Testing, Accounts Payable, Technology, Finance

Product Strategy & Roadmap:

• Define and own the product vision, strategy, and roadmap aligned with customer and market needs.
• Prioritize product features using data-driven analysis, customer feedback, and market insights.
• Collaborate with engineering, design, and architecture teams to deliver scalable and high-quality features.
• Customer Engagement & Adoption:
• Actively engage with customers and partners to understand business pain points and opportunities.
• Drive feature adoption through enablement materials, rollout strategies, and feedback loops.
• Support customer workshops, product demonstrations, and onboarding sessions.
• Feature Lifecycle Management:
• Translate market and user needs into clear, detailed requirements and user stories.
• Manage the entire product lifecycle from concept to release and continuous iteration.
• Collaborate with UX, QA, and developers during the build phase and validate outcomes post-release.
• Domain Leadership:
• Act as the subject matter expert for Field Service processes, especially in IM&C and Utilities sectors.
• Influence product design by integrating best practices from EAM, SAP Plant Maintenance, and external workforce management.

Domain Expertise:

• Good to have experience in Field Service Management solutions and workflows.
• Knowledge of asset-intensive industry processes (e.g., preventive maintenance, outage planning, field dispatch).
• Functional familiarity with SAP Plant Maintenance (PM) and SAP Enterprise Asset Management (EAM).

Industry Knowledge:

• Deep understanding of Industrial Machinery & Components (IM&C) , Utilities , or similar sectors.
• Awareness of regulatory, operational, and logistical challenges faced by asset-heavy organizations.

Technical & Functional Competencies:

• Exposure to external workforce and contractor management use cases.
• Working knowledge of map service providers (e.g., Google Maps, HERE, Esri) and geospatial integration in service solutions.
• Ability to work closely with architects and developers on API, integration, and extensibility aspects.

Product Management Skills:

• Strong capability in driving product features from concept to delivery.
• Experience in managing product backlogs, writing user stories, and using tools like JIRA or Aha!
• Ability to analyze market trends and benchmark against competitive offerings.
• Skilled in stakeholder management and cross-functional collaboration.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.