Senior Services Account Executive Midwest jobs at Sap in Mexico, Mexico City

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments.  To achieve this a deep technical understanding of technologies and operation is required.

What you’ll do:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L1 level support
• Analyse current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, process improvements.

What you’ll bring

• 3-6 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Studentin Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Certification in SAP BASIS/HANA DB is an advantage (if not, should be able to complete the certification)
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

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What you’ll do

The role includes the following tasks:

• Provision, monitor and operate cloud services in a globally distributed team
• Analyse and solve operational issues, and respond to incidents
• Exposure to working with appropriate complex systems administration, database administration, and landscape maintenance
• Exposure maintaining the integrity and security of servers and systems
• Exposure developing and monitoring policies and standards for allocation related to the use of computing resources
• Conduct root cause analysis and implement continuous improvements
• Partner with product development team to design and enhance the services
• Exposure in developing and implementing testing strategies and documenting results
• Basic development of automation for testing, deployment, scalability, management & visibility of services
• Work in a diverse environment and cross-train with other global team members
• Provide on-call support for incidents and performance degradations
• Flexible schedule which may include weekend or after business hours work
• Commitment to maintaining office presence for efficient team collaboration

What you bring

• 8+ years of relevant experience
• Expertise with CI/CD framework like Jenkins, Concourse, Landscape
• Good knowledge about Cloud Foundry, BTP landscape Architecture
• Very good knowledge of Infrastrtucre as code knowledge (Ansible/Terraform)
• Strong knowledge in GitOps, GitActions
• Basic knowledge on Cloud native programming and Hyperscaler knowledge
• Should have basic programming/Automation knowledge (Python, Javascript etc.)
• Expertise with building, implementing, and/or supporting monitoring tools
• Expert knowledge of Cloud Computing and Databases
• Expert understanding of web services, networking, virtualization, and internet protocols
• Ability to multitask and handle various projects, deadlines and changin priorities
• Excellent communication and prioritization skills
• Expertise with security fundamentals as they pertain to SaaS Multitenant Applications systems
• Strong interpersonal, presentation, and customer service skills
• Experience with AWS Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC
• Willingness to work in a 24/7 environment with on-call duties.
• Commitment to maintaining office presence for efficient team collaboration.
• Must be an Indian citizen and willing to undergo a security clearance process

Optional

• Experience with Terraform and Ansible.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

As the (Senior) Solution Advisor (f/m/d) (SA), you will be the go-to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

• Provide deep process and solution-specific expertise in Supply Chain Management to support new sales and adoption for key customers.
• Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.
• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions.
• Evaluate account qualification criteria to determine further investment in pursuing opportunities.
• Establish yourself as a thought leader within the account team and fine-tune account strategy.
• Collaborate with the team in creating overall themes and competitive differentiation.
• Conduct vigorous dry runs on strategic deals and customer engagements.
• Transition engagement to implementation partner/ Services teams effectively.
• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

• Professional experience with large software/IT organizations, preferably in a solution-specific segment.
• SAP product experience and several years of relevant solution Business process experience in Supply Chain Management.
• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment.
• Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success in Supply Chain Management.
• Focus on creating compelling storylines and themes for customer interactions.
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions.
• Passion and energy in all customer interactions.
• Full working proficiency in German and Business English.

As a solution advisor for MES you:

• Work with customers to analyze their manufacturing processes both through shop floor visits and review of formal requirements, identify challenges, and showcase how SAP solutions can address and improve them
• Act as a counterpart to the customer's IT and manufacturing experts and help them navigate their MES transformation

What you bring for MES:

• Solid experience in manufacturing, automation, and industrial processes as well as related areas such as quality management, planning & scheduling and logistics
• Understanding of manufacturing technology including IoT, automation, analytics and AI and the impact of these technologies on our customer's production

Meet your team:

• The Solution Advisory department for Digital Supply Chain of SAP Austria supports all sales units of SAP Austria with strong expertise of SAP´s Digital Supply Chain solution portfolio along Design to Operate. The team creates future demand for our solutions and creates professional demonstration, explanation, and value proposition of those solutions to our customers and prospects.
• With our competences and our know-how in SAP’s Digital Supply Chain solutions, we explore problems and challenges of our customers and provide the best possible solution capabilities. In this phase, as Solution Advisory we take over planning and coordination of activities with which we convince the customer of our solution focusing always on the added value for our customers to be able address customer’s business and IT units even more efficiently.
• Customer Advocate: Collaborate to complement solution expertise and support customers.
• Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement.
• Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value.
• SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey.

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Job Segment:Network, Supply Chain Manager, Logistics, Supply Chain, ERP, Technology, Operations

What you´ll do

As part of the SAP Sustainability Integration Development team, you will:

• Design, implement, and test end-to-end software features in a cloud-native environment
• Contribute actively to the entire product lifecycle: from backlog definition and specification to development, testing, delivery, and maintenance
• Demonstrate high software engineering standards and a strong commitment to quality and performance
• Take ownership of assigned tasks and deliverables in a timely and reliable manner
• Work in a dynamic, agile setup with a high degree of autonomy and responsibility
• Collaborate closely with colleagues across teams, as well as with customers and partners
• Act as a mentor and role model for junior developers within the team
• Drive continuous improvement of development methodologies and tools

What you bring

• University degree in computer science or a related field, or equivalent practical experience
• Several years of professional experience in software development
• Excellent programming skills in object-oriented languages (e.g. Java, ABAP OO) and modern web frameworks (e.g. JavaScript)
• Experience with SAP development frameworks (e.g. RAP, CDS, BOPF, UI5) is a plus
• Deep understanding of software design patterns and engineering best practices
• Strong analytical thinking and architectural mindset
• Comfortable working in agile development setup
• Experience in other SAP ERP or S/4HANA areas (e.g. Sales, Distribution, Procurement, Transportation) is advantageous
• Fast learner with a proactive, team-oriented mindset
• Strong communication skills in English and German, with a collaborative and constructive style

Job Segment:Test Engineer, Testing, Cloud, Developer, ERP, Engineering, Technology

What you'll do:

As the Solution Advisor (SA), you are the expert across the Supply Chain solution portfolio. As the go-to person for asset management within the sales team. You will leverage your deep expertise in to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

· Provide deep Asset Management specific expertise to support new sales and adoption for key customers and prospects

· Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions

· Evaluate account qualification criteria to determine further investment in pursuing opportunities

· Establish yourself as a thought leader within the account team and fine-tune account strategy

· Collaborate with the team in creating overall themes and competitive differentiation

· Conduct vigorous dry runs on strategic deals and customer engagements

· Transition engagement to the implementation partner/ Services teams effectively

· Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal

· Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

· Professional experience with large software/IT organizations, preferably in a solution-specific segment

· SAP product experience and/or 3-5 years of relevant solutions/Lines of Business experience, Solution focus: S/4HANA Merchandising, Procurement, Inventory Management, Forecasting & Replenishment.

· Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment

· Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success

· Focus on creating compelling storylines and themes for customer interactions

· Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions

· Passion and energy in all customer interactions

· Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement

· Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value

Product Strategy & Roadmap:

• Define and own the product vision, strategy, and roadmap aligned with customer and market needs.
• Prioritize product features using data-driven analysis, customer feedback, and market insights.
• Collaborate with engineering, design, and architecture teams to deliver scalable and high-quality features.
• Customer Engagement & Adoption:
• Actively engage with customers and partners to understand business pain points and opportunities.
• Drive feature adoption through enablement materials, rollout strategies, and feedback loops.
• Support customer workshops, product demonstrations, and onboarding sessions.
• Feature Lifecycle Management:
• Translate market and user needs into clear, detailed requirements and user stories.
• Manage the entire product lifecycle from concept to release and continuous iteration.
• Collaborate with UX, QA, and developers during the build phase and validate outcomes post-release.
• Domain Leadership:
• Act as the subject matter expert for Field Service processes, especially in IM&C and Utilities sectors.
• Influence product design by integrating best practices from EAM, SAP Plant Maintenance, and external workforce management.

Domain Expertise:

• Good to have experience in Field Service Management solutions and workflows.
• Knowledge of asset-intensive industry processes (e.g., preventive maintenance, outage planning, field dispatch).
• Functional familiarity with SAP Plant Maintenance (PM) and SAP Enterprise Asset Management (EAM).

Industry Knowledge:

• Deep understanding of Industrial Machinery & Components (IM&C) , Utilities , or similar sectors.
• Awareness of regulatory, operational, and logistical challenges faced by asset-heavy organizations.

Technical & Functional Competencies:

• Exposure to external workforce and contractor management use cases.
• Working knowledge of map service providers (e.g., Google Maps, HERE, Esri) and geospatial integration in service solutions.
• Ability to work closely with architects and developers on API, integration, and extensibility aspects.

Product Management Skills:

• Strong capability in driving product features from concept to delivery.
• Experience in managing product backlogs, writing user stories, and using tools like JIRA or Aha!
• Ability to analyze market trends and benchmark against competitive offerings.
• Skilled in stakeholder management and cross-functional collaboration.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What you'll do:

The Senior Solution Sales Executive (SSE) partners with the end-to-end account owner to drive HCM solution specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer’s SAP footprint through acquiring new customers, renewing and expansion, while ensuring long term customer success.

• Develop a territory strategy
• Generate demand, by working with supporting teams, prospecting and use of social selling
• Develop opportunity plans containing compelling solution value propositions
• Manage customer relationships within the HCM solution area
• Progress opportunities for move to cloud/expand footprint accounts or accounts which are new to HCM
• Utilize deep knowledge of how companies operate, business models, strategies, and end-to-end business processes
• Stay informed about SAP’s competition and value drivers
• Leverage SAP’s comprehensive team of experts and industry knowledge to effectively address customer needs
• Build customer participation in relevant SAP communities, programs, and events
• Facilitate collaboration with the partner ecosystem

What you bring:

• Proven track record in business application software sales with overachievement of quota
• 5+ years of experience in sales of business software/IT solutions
• Deep understanding of the solution and solution innovations
• Broad understanding of the SAP solution portfolio and the business processes it enables to drive customer value conversations
• Alignment with product/solution management teams and marketing organizations a plus
• Demonstrated success with large transactions and challenging sales pursuits
• Proven contractual and negotiation skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions
• Knowledge of financial, competitive, regulatory environment

Meet your team:

• Excellent verbal and non-verbal communication skills
• Strategic thinker, high degree of creativity and innovation
• Excellent executive presence
• Results-driven
• Strong commercial/deal support skills, especially subscription-based

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.