Sovereign Services & Delivery Large Customer Program Expert jobs at Sap in Italy, Milan

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do

Expected Start Date: April 2025

Contract Duration: 12 months

Work Hours: 40 hours per week; Full-time

• Research and create lead lists, qualify prospects, and update CRM system
• Conduct competitor analysis, track industry trends, and explore new sales opportunities
• Gain product knowledge, assist with RFPs, Proposals, Customer Presentation materials
• Prepare reports and assist with meeting organization and follow-ups
• Assist in drafting sales emails, presentations, and case studies
• Assist with Demand Gen activities, pipeline development, growth
• Make cold calls, follow up with inbound leads, and schedule meetings for the sales team
• Track and report on sales data, prepare dashboards and identify improvement areas

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Education: Bachelor's or Master's degree program applicable or related to the position

Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program

• Strong written and verbal communication, active listening, and the ability to engage team members effectively
• Ability to prioritize tasks, manage time efficiently, and ensure timely follow-ups and accurate record-keeping
• Flexibility to adapt to changing circumstances and the ability to think critically and solve challenges in the sales process
• Ability to conduct market research, analyze data, and identify trends to support sales efforts

What You’ll Do:

IT Technology Services Experts are

• Responsible for 24x7 availability of SAP systems running in SAP ECS;

• Respond, troubleshoot and resolve alerts and incidents;

• Being an escalation point for, on LLD Level (Last Line of defense), productive issues; Follow change management processes during service request execution;

• Seek opportunities to streamline standard operating procedures through automation;

• Must feel comfortable working in a fast paced, dynamic and flexible environment; Operates effectively in a global 24x7 International team.

• Drive various projects to optimize the concepts how HANA Enterprise Cloud operates the various SAP solutions. This can include onboarding new solutions, working on changing setup guidelines, validating new application versions, designing work instructions for changing certain configurations etc.

• As part of problem management, you will also design and implement counter measures to prevent repetition of the issue for all Enterprise Cloud customers.

• Design and conduct knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines

What You’ll Bring:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management

• Solid understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective (SAP NetWeaver certification highly beneficial)

• Additional Experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/ SAP Gardener etc.

• Proven Experience in agile Project Management e.g SCRUM, Kanban. Planning and tracking deliverables in a structured and transparent way.

• Strong capabilities in technical documentation.

• Capacity to continuously acquire new knowledge in an independent and proactive way

• Good analytical and solution-oriented thinking

• Very good communication and networking skills. Able to communicate with customers on technical, service and operations topics up to senior management level.

• Strong customer service focus

• Very good English language skills

Work Experience

• 12+ years experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams

• Strong working knowledge in Linux and Windows operating system platforms

• Strong working knowledge in HANA, Sybase ASE and/or other Database management systems

• Strong analytical skills, working in RCA and problem management area

• Strong working knowledge managing technical documentation and knowledge productization

We win with inclusion

Philadelphia

What you'll do

Your responsibilities include:

• Manage IT implementation programs for a large customer in regulated industries from a Sovereign Cloud angle
• Consolidate and track all external facing efforts of SAP regarding large customers in post-sales during the stage of Sovereign Cloud delivery
• Multi-level stakeholder management within SAP to structure and strengthen alignment regarding enabling one voice messaging to the customer
• Manage alignment between all SAP internal stakeholders and respective project management activities
• Proactive screening for escalation for interactions or delivery items with escalation potential and working on solutions to prevent actual customer escalation
• Provision of internal briefings, presentations, and publications on the large customer delivery account comprising status on customer’s complex SAP landscape
• Identification of indirect customer feedback as well as intake of direct requests during the delivery phase and translation into corporate actions at SAP
• Identification of customer needs that are not covered by existing scope of delivery and seamless collaboration with account teams
• Provide regular reporting updates to SAP Global Head of Sovereign Alliances on large customer delivery account

What you bring

• Master’s degree or equivalent
• 12+ years of professional experience
• Experience in customer program management is a must
• Experience in aerospace and defense industry is a plus
• Experience in IT implementation or delivery program is a must, experience with SAP products is an advantage
• Ability to analyze complex regulatory government security environments and their impact on SAP and on its customers
• Ability to manage multilevel stakeholders and streamline communications
• Excellent communication and liaison skills

We win with inclusion

Philadelphia

What you'll do:

The Account Executive (AE) role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects:

• Account & Customer Relationship Management:
  • Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer.
  • Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets.
  • Gain a comprehensive understanding of each customer’s technology landscape, strategic goals, and competitive environment.
• Demand Generation, Pipeline, and Opportunity Management:
  • Maintain pipeline management, ensuring a healthy and advancing sales funnel.
  • Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities.
  • Utilize SAP’s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs.
• Sales Excellence:
  • Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts.
  • Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach.
  • Stay informed about SAP’s competition and position SAP solutions effectively against them.
  • Maintain accurate customer and pipeline information within CRM systems.
• Leading a (Virtual) Account Team:
  • Lead and orchestrate remote and cross-functional teams to align with the customer’s strategic objectives.
  • Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.
  • Maximize the value derived from SAP’s extensive sales support ecosystem.

What you bring:

• 6+ years of experience in sales of complex business software/IT solutions.
• Proven success in business application software sales and leading team-selling environments.
• Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.
• Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions.
• Fluent in Business English and [Italian], with proficiency in additional languages considered a plus.
  

Soft skills:

• Exceptional communication, both verbal and non-verbal.
• Strategic thinking with a high degree of creativity and innovation.
• Strong executive presence and results-driven mindset.
• Ability to work across multiple teams within a matrix organization.
  

:

• Join a highly motivated team with a deep understanding of SAP’s solution portfolio.
• Engage in collaborative work with SAP leadership and industry teams to drive customer success.
• Align with product/solution management teams to enhance your strategic engagements.
• Leverage your expertise while working in a dynamic and challenging environment at the forefront of SAP’s customer engagements.

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We win with inclusion

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Requisition ID: 415617 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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