Engagement Manager jobs at Sap in India, Bengaluru

What you`ll do:

Drive strategy and delivery of mission-critical export control capabilities ensuring global trade compliance for our digital products portfolio

• Manage integrated solution landscapeincluding SAP GTS, SAP BIS, and custom workflow systems governing licenses, downloads, and cloud services
• Develop outcome-focused roadmapsbalancing regulatory compliance with operational efficiency, prioritizing technology investments and cloud migration strategies
• Lead stakeholder alignmentbetween Export Control Legal/Operations teams and IT engineering, translating regulatory changes into actionable requirements
• Ensure rapid compliance responseto sanctions updates and regulatory changes while maintaining system stability
• Manage compliance riskwhere failures could result in financial penalties, reputational damage, or governmental oversight
• Coordinate cross-functional deliveryof our portfolio deliverables with system architects, process experts and third-party vendor

What you bring:

• Trade compliance expertisewith proven experience in export control or similar regulatory technology environments
• SAP GTS/BIS backgroundwith understanding of complex system integrations in compliance-critical settings
• Business-regulatory focuswith fundamental technology understanding to translate legal requirements into technical specifications
• Senior stakeholder managementskills across legal, operations, and engineering teams in dynamic regulatory landscapes
• Risk management mindsetbalancing operational efficiency with regulatory precision in high-stakes compliance environment

What you'll do

• The PMO Intern role will support the Customer Success P&C Leadership Team across EMEA, MEE, and APAC Region on strategic and operational projects for the board area
• This role acts as an interface between the Board Area P&C BPs and the practice areas: Talent Attraction, Total Rewards, Learning and others, ensuring the highest level of customer satisfaction with continuous collaboration and successful execution. The role will align with other Customer Success HR PMO Interns
• Support the people agenda for the Regions by executing on strategic programs for the Board Area
• Provide operational support to Regional P&C Leaders: prepare data insights and reports, internal and external presentations, and communications

What you bring

Expectations & Tasks:

• Strategic Initiatives: Support and drive strategic initiatives, focus topics, and manage ad-hoc requests for the CS CRO HRBP Leadership team
• People Strategy: Support the SAP People Agenda and the transformation of P & C through innovative projects and initiatives
• Team Collaboration: Global projects, raise awareness of our services through creative communication strategies and presentations
• Communication Excellence: Ensure a high level of deliverable quality in communications and presentations for P&C and executive CS leadership
• Data Analysis: Deliver high-impact data analysis to provide people and organizational business insights (Hiring, Attrition etc) that enables the P&C team to drive measurable outcomes
• Program Management: Help with management and deployment of global programs/initiatives considering alignment with business objectives

Skills/Competencies:

• Collaboration: Strong collaboration and communication skills with a flair for creative problem-solving
• Strategic Thinking: Support broadly and strategically issues in most effective way
• Solution-Oriented: Solves problems swiftly, independently, and constantly 'thinks on his/her feet'
• Multitasking: Prioritizes constantly, multitasks, still able to make sound decisions
• Adaptability: Adapts with a high degree of flexibility to changing circumstances
• Growth Mindset: Desires fast growth and development
• Cultural Sensitivity: Ability to work in a virtual and global environment
• Analytical Skills: Strong business acumen, Excel, PowerPoint, social media
• Executive Presentation Skills: Executive-level presentation skills
• Cross-Cultural Leadership: Ability to deliver key components of the People Agenda across multiple locations and cultures
• Program Management: Gain experiences and confidence to lead global or platform programs/initiatives
• Design Capabilities: Experience in design or related design skills will be an advantage
• Interest in Sales and Technology: HR experience welcome and candidates with genuine interest in sales and technology are most welcom
• Fluent in English and German

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

The Role:

Your focus will be on the, creating and reviewing balance sheets and funds, aligning them with the CDMs and customers. Also, you will be providing reports and input for forecasting and planning. As part of this, validating (planned/should) our data in different systems such as CDL and DED to verify the (as-is) and managing the changes will be crucial. You will also support in driving the planning of Builds, Decommissioning, and overall Infrastructure Changes (internally and with the customer).

What you bring:

• Bachelor’s degree or equivalent work experience in one of the following areas: Business Informatics, Business Administration, Computer Science, Engineering, Controlling.
• 5+ years professional experience.
• Very good MS Excel skills along with a penchant for correctness, accuracy and a love for technical details.
• Ability to understand end-to-end processes, patterns and connections paired with the innate interest to dive deeply into topics to detect and uncover misalignments and investigate potential solutions.
• First experience with SAP Enterprise Cloud Services as employee, consultant, customer or partner and first knowledge in SAP Enterprise Cloud Services internal tooling such as DED, PQA, SPC, CLD would be an asset.
• First knowledge/experience in Commit-to-Consume process is an advantage.
• Excellent verbal and written communications skills.
• Fluent in English language, German language skills as a bonus.
• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).
• Ability to establish solid working relationships with clients.

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MAIN RESPONSIBILITIES:

• ­Ensure development joint go-to-market for all Global Strategic Service Partners and Hyperscalers
• Ensure alignment on all levels within SAP and partner to drive execution of the joint go-to-market
• ­Ensure executive support and focus regarding the sales strategy
• Adapt global and regional initiatives to fit the needs of Denmark and drive execution of them
• ­Ensure development and operationalization of distinctive sales campaigns based on the joint sales strategy in close collaboration with marketing, field sales management and other relevant units of SAP
• Provide key deal support for both SAP and partner sales teams
• Identify future opportunities for mutual business expansion and drive corresponding projects
• Improve field sales and delivery capacity by making enablement available partners ensuring that skills are developed in line with joint business plans
• Manage multi-party stakeholder objectives to build sustainable and mutually beneficial relationships

WORK EXPERIENCE:

• ­You possess field experience in the SAP ecosystem either in sales or services and preferred industry knowledge
• Strong experience in go-to-market strategy definition and execution
• Ability to articulate and position SAP value proposition to C-level audiences
• Understanding of alliance and partner dynamics
• ­Knowledge of SAP portfolio and relevant markets
• Extensive network within SAP ecosystem in Denmark
• Language requirements business English and Danish

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

About the Role:

With a focus on service excellence you will mentor, coach, and coordinate of day-to-day activities of the team. You will always be looking for appropriate simplification, standardization, process optimization and continuous innovation; to achieve this you to work closely with a wide range of stakeholders outside of the People & Culture organisation.

Furthermore, you will be responsible for supporting the implementation of the SAP People Agenda, which covers also the Technical Roadmap and role modelling our Growth culture.

You will have the opportunity to be involved transformation projects connected to external workforce topics and support the change management essential for the success of these global transformation initiatives.

This role involves the handling of confidential data and using HR systems and tools.

Day to Day Tasks:

• Lead and Develop a High-Performing Team: Navigate a complex landscape of technical, process, and data challenges while adhering to stringent legal and internal standards.
• Ensure Operational Excellence: Plan and monitor resource needs to ensure stable operations, manage onboarding processes, and distribute workloads effectively to meet business objectives.
• Foster Team Growth: Regularly evaluate and discuss team members' performance, providing meaningful feedback to help them develop their full potential and talents.
• Strategic Visioning: Build and continuously evolve a holistic vision and strategy to achieve organizational and transformational goals
• Manage the overall scope of EWF processes, tools, and projects.
• Stakeholder Relationships: Build and maintain a strong professional network and partnerships with all stakeholders to ensure collaboration and alignment.

• Positive Brand Building: Enhance the reputation and brand of our P&C External Workforce center both internally and externally.

Previous experience of working with the external workforce is not essential, you just need to have:

• Strong business and people leadership skills to guide change.
• Relevant working experience in people management in an international environment.
• Curious in your mindset and enjoy problem solving
• Able to multi-task, Manage workloads and set priorities
• Comfortable in a fast-paced environment
• Interested in learning new technology
• Adaptable and able to embrace change
• Experience working within a customer-oriented environment
• Well balanced mix of innovative and operational execution capabilities with a proven track record in both areas.
• Passionate for People Development, Service Excellence, Compliance and data-driven decision making
• Strategic and conceptual thinking, result-oriented, analytical and critical-thinking skills
• Innovative mindset, function agnostic end-to-end thinking, can-do attitude
• Strong communication skills, relationship building, positive influencer
• Fluent in written and spokenEnglish language

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

EXPECTATIONS AND TASKS

rise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey

• Primary contact for customers for discussions​ about technology and innovations and serve as an escalation point person for technical issues​
• Understand the customer business, goals, and challenges to suggest solutions & services
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer​
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's degree on the following areas: Computer Science, Engineering, Information Management
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
• Hyperscalers certification (AWS, Azure, GCP) is a plus
• Analytical, solution-oriented and experience in working with cross-cultural teams

WORK EXPERIENCE

• Experience with SAP Basis and should have knowledge & experience on Administration and Operations of SAP solutions.
• Among that, experience in customer facing role and should have excellent command on de-escalating the critical situations.
• Hands on experience with working knowledge of Unix/Linux flavors
• Hands on experience with working knowledge of SAP HANA and Sybase databases

LANGUAGE SKILLS

• English (advanced/fluent written & spoken)
• Spanish is a plus#SAPECSCareers

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WHAT YOU’LL DO

As a Senior Solution Customer Success Manager (f/m/d) (S-CSM) for SAP Business AI, you will act as a trusted advisor to assigned accounts in your Market Unit maximizing customer lifetime value by driving consumption of AI units and focusing on value driven business outcomes. You will leverage your expertise in the specific solution area from identifying consumption demand, setting up AI adoption initiatives for SAP’s broad Business AI portfolio to supporting customers post-sale.

• Build deep executive relationships and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions
• Advising stakeholders on best practices and strategies for data management, data governance, and AI implementation.

WHAT YOU BRING

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives
• Experience with cloud software solutions and delivery models
• Expert level buying center/Lines of Business domain expertise
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP solutions portfolio and the business processes they enable
• Some technical understanding for assigned solution area to address technical issues with customers
• Full working proficiency in German and Business English, with proficiency in additional languages considered a plus.
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS and IAAS processes
• Strong program/project management and governance skills
• Expert commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
• Experience in forecasting of consumption plans
• Understanding how to position SAP’s broad Business AI portfolio across lines of business and industries
• SAP Business Technology Platform, SAP Signavio and/or SAP S/4HANA background desired
• Ability to identify and drive sales opportunities in collaboration with Account Executives (f/m/d) and Solution Sales Executives (f/m/d).
• The ideal candidate (f/m/d) will be able to help expand SAP’s footprint by positioning business data as the strategic enabler of corporate goals and ensuring that our data and AI solutions align and integrate seamlessly with the overall business strategy.

You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.