SAP Associate Technical Service Manager Sao Paulo - Enterprise Cloud Services 

India, Karnataka, Bengaluru 

925295048

EXPECTATIONS AND TASKS

rise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey

• Primary contact for customers for discussions​ about technology and innovations and serve as an escalation point person for technical issues​
• Understand the customer business, goals, and challenges to suggest solutions & services
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer​
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's degree on the following areas: Computer Science, Engineering, Information Management
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
• Hyperscalers certification (AWS, Azure, GCP) is a plus
• Analytical, solution-oriented and experience in working with cross-cultural teams

WORK EXPERIENCE

• Experience with SAP Basis and should have knowledge & experience on Administration and Operations of SAP solutions.
• Among that, experience in customer facing role and should have excellent command on de-escalating the critical situations.
• Hands on experience with working knowledge of Unix/Linux flavors
• Hands on experience with working knowledge of SAP HANA and Sybase databases

LANGUAGE SKILLS

• English (advanced/fluent written & spoken)
• Spanish is a plus#SAPECSCareers

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